Rattan Direct45 reviews
This score is based on 45 genuine reviews submitted via BritainReviews since 2018.
Featured Reviews
Reviews (45)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Finally sorted after a long wait
keep records and be persistent.
Waiting for an answer
By the time I noticed the delivery date approaching I’d already started doubting the whole thing — the company looked fine online but I’d had better luck elsewhere. I phoned a week before the slot to check what time it would arrive and was told they couldn’t supply the items I’d paid for. I cancelled immediately and, to my surprise, the refund hit my account straight away. Still, I don’t get why they held my money for four weeks without warning — that lack of communication felt sloppy.
Not the summer I expected
Thought I'd have a cosy garden corner for summer, but it's been a wait. Ordered in March, sat waiting, and when bits finally turned up in July two chairs were a different shade — and yes, a second delivery didn't fix it. They told me they couldn't supply a full matching set. Customer service was slow and vague, which is annoying when you're planning family breakfasts outside. I use the pieces every day aside from the missing ones, so it's disappointing and a faff. Someone mentioned they're in administration, maybe that's why. Wouldn't buy again.
Half a summer, half a set
Sun on the patio and no matching chairs. Ordered in March for the summer. Delivery kept slipping until July. When it finally turned up two chairs were a different colour. They tried again and same thing. Then they said they couldn't supply a complete set. I needed the set early — bad back, so proper chairs matter — and we were moving house, so timing was key. The pieces themselves are fine. Cushions are comfy and the frames feel solid. Still, it's a mess to deal with and I won't risk them again.
Bit disappointed by delivery speed
I knew the two-month lead time made me uneasy, but the website took my money straight away so I hoped it was fine. It wasn't. On the due date there was radio silence, I had to chase them repeatedly and when I finally spoke to customer services I was told to expect at least another month. That killed it for me so I cancelled. The one decent thing is they refunded me within five working days after complaining, which I appreciated. I went elsewhere and the same item arrived in a week. Won't use them again unless you like waiting.
Little surprise, big relief
Wasn't expecting to be this chuffed about a bistro set, honestly. I ordered mid‑July and at first it was a bit messy — mixed messages about stock meant I nagged them a few times. Then, a rep called Amina sorted it out, apologised properly, took ownership and kept me updated right through to delivery. That made all the difference. The set itself is exactly what I wanted and, oddly, they’d tucked in a spare bolt and a tiny care leaflet — nice touch. If you order, chase early but ask for the adviser’s name; saves a headache.
Faffy delivery, decent kit
I didn't need convincing to buy the set — we were moving and my back had been playing up — but the '3 day delivery' banner made me hopeful it would arrive fast. That hope turned into doubt because of past dodgy deliveries, so I called midweek. The chap on the phone sounded fine and said everything was sorted on finance, the van would be here Monday (10th) and I'd get a text with a slot on Sunday. No text came. Monday arrived and, well, the delivery turned up eventually but with no time window and a bit of faff. The furniture itself is decent; the whole process could be smoother.
Sceptic turned converted
There I was, struggling with the old mattress because of a bad back and a previous nightmare delivery, so I ordered a whole lot more than I meant to — impulsive, I know. I’d read the scathing reviews and braced for chaos, but the parcel turned up three days after ordering, and they texted a neat two-hour slot the night before. Communication was surprisingly clear, someone actually answered my call straight away when a tiny part was wrong, and within half an hour I’d had email and text saying a replacement will arrive tomorrow. Felt dubious at first, but honestly, service and delivery won me over. Product seems solid too.
Waiting on covers, still no joy
Sat on the sofa with no covers and felt a bit silly. I’d ordered cushion covers at the start of August because we were moving and my partner needs firmer support for his bad back, so we actually needed them quickly. They never turned up. Plenty of apologies, a promise to reorder after Royal Mail apparently lost the parcel, and a request from Rattan Direct to contact them once I posted this. I’ve asked for email confirmation and told them to use a courier and deliver within five working days or I’ll cancel and ask for a refund plus some compensation for the hassle. Quite fed up, to be honest.
Halfway through a Sunday surprise
I was halfway through pulling the cover off the garden set when the tabletop started to peel in my hands. Strange thing is, for the first few years it felt lovely — solid, a proper weight to it, we ate outside a lot. This summer it’s like someone’s been scraping paint off a wreck. I sent photos, pointed out the clear five‑year structural guarantee on their paperwork and website, and then got a short “out of warranty” reply. Several emails later, silence. Bit of a kick in the teeth, really. I’m sceptical about their aftercare now, though I do miss the good days it gave us. If you’re buying, ask blunt questions up front.
Not worth the wait
avoid unless you have ages to spare. I waited months for a simple order. It was meant to be a few weeks, but turned into almost five months. First they sent the wrong items. Calls and emails went unanswered for ages. Only after I said I'd contact my card firm did someone phone me to calm things down, promising delivery "next week" several times. The main set eventually arrived — but without covers — and those took a few more weeks. The website says up to three weeks. That was never the case for me. I'm annoyed and a bit fed up. If you need something on time, I'd suggest using a different supplier or at least be ready to chase and involve your bank.
Booked the day off, sofa no-show
Standing by the front door that morning, I'd already booked the day off and cancelled meetings — I lose money when I don't work — so you can imagine my irritation when the delivery never turned up. I ended up ringing them the next day and, fair play, the person on the phone was polite and apologised properly. The frustrating bit was being told something was in stock and then finding out it wasn't; that lack of communication is what hurt most. I ordered the sofa for family staying over Easter and for the odd evening I work from the sofa, so timing mattered. They've promised a delivery slot after Easter and I'm prepared to give them that chance, though I'm sceptical. If it arrives as rescheduled I'll be happy enough, but if not I'll cancel and won't order again.
Eight years and still comfy
a cushion zip stuck once and the finish has faded slightly on one arm where the sun hits, but overall it feels solid and well made. I did notice recent delivery hiccups — apparently a warehouse move — so if you're in a rush be warned. No connection to the company, just a satisfied buyer who'd tell mates to be patient.
Late cushions, quick fix elsewhere
every reply from the company was apologetic and said a refund would arrive within ten working days, which never did. Bit of a shame for a product I liked.
A bit of a saga, but glad I stuck it out
I’ll be honest — I nearly didn’t buy. The pictures looked great and the price was tempting, but I’ve been burned before by online furniture sellers, so I had my doubts. I went for it anyway and ordered a table and six chairs, thinking worst case I’d send something back. First impressions were fine when the delivery arrived, but then I spotted one chair that was twisted and clearly not right. That was annoying, I won’t lie, and it made me think the quality checks had been a bit lax. I reported it and, after a few emails, Lewis apologised and promised a replacement. That started a long back-and-forth and some waiting — I chased up a couple of times when dates were missed and didn’t always get prompt replies. At one point I felt a bit ignored; a couple of my public comments on social media were removed which rubbed me up the wrong way. Anyway, after persevering I had a proper phone call and the replacement chair was sent from a full set as they’d promised. It did take longer than I would have liked and the communication could be clearer, but the replacement eventually arrived and it matched the rest of the set. The finished look is really nice and the table and chairs are comfortable; they’ve settled in well in our dining room. So, was it worth the hassle? Overall yes — the product itself is good and reasonably priced, and once the problem was escalated it was resolved. Could the company improve logistics and customer updates? Definitely. I’d say don’t expect a perfectly smooth ride, but if you’re patient and follow up, you can end up with a decent set. I’ll use them again, but I’ll keep a closer eye on delivery dates next time.
A decent buy, with a bit of faff on the way
the site showed in stock but our chosen colour wasn’t, and that threw the timescales out. We’d planned holidays around the week quoted so it became a bit of a faff, delays stacked up, and yes, some of that was on us too for being away. Communication was mainly by email and Lewis at Rattan Direct was really helpful — kept us updated, adjusted the delivery slot and made sure someone would be home. That customer service made all the difference, I’ll be honest. If I could offer one tip to others: double-check stock or ping them before you order if timing matters. Price felt fair for the quality. All told I’d buy again, just be ready for the possibility of a slow delivery window and rely on their team to sort it if things go sideways.
Finally some progress, but don’t expect smooth sailing
I’m oddly glad this dragged on because at least it forced proper replacements — eventually — but it’s been a right palaver. I ordered a couple of rattan sets late spring and, while everything did turn up in the end, a lot of it was wrong or damaged and getting anyone to actually own the problem was slow. So conclusion first: it wasn’t brilliant, but things moved forward and I’m relieved some bits are being fixed. Now the why.
I had a Monaco-style daybed and a Cambridge dining set, supposedly in Black & Vanilla. Delivery arrived — that was on time — but nearly everything was off. Cushions came all white with black trim, not the vanilla I’d chosen, one coffee table had a shattered glass top and the other table’s suction thing that keeps the glass in place didn’t work, so the glass just sat loose. The dining table also had the rattan weave coming undone on the surface, which was annoying. I spoke to customer services on the day, ended up talking to someone called Sandra, and emailed a list of issues straight away.
After that it became a bit of a daily nudge to get any replies. I don’t mind chasing, but when you get told it’s another department’s fault or that systems aren’t showing things, you start to lose patience. They did send a replacement table later — which arrived damaged — and then a different colour (grey) despite my order saying black. If I hadn’t checked, they wouldn’t even have realised the replacements had been dropped off. The replacement cushions did come, but again not the colour I’d ordered, so we’re still waiting on that to be right.
On the plus side, the company has arranged collections of the wrong items and said replacements are on their way, though the timescale is long — we’re talking months from the original order. I’ve been kept waiting in the living room with sealed boxes for weeks, which is inconvenient, but at least the situation is being dealt with now, slowly.
If you’re after rattan, there are plenty of other options and if I could do it again I might pick someone else. Still, a tip: be persistent, keep emails and photos, and be prepared to chase — it’s not all hopeless, just not slick.Garden surprise, messy delivery
delivery turned up almost two months late, and we didn't get the promised delivery window or any notification, so someone was home by luck. The courier dropped the boxes on the footpath despite asking for them to be left on the property, which blocked the pavement. Customer support wasn't great either — the chatbot only looks for keywords and calling the number listed gave no answer. Promotional covers were missing and I haven't unpacked all the boxes yet. So far product seems fine, but the service left me disappointed.
Garden table and chairs
Ordered and selected a delivery date, took a day off work but no delivery. Phoned customer services who stated there was no delivery today and they could not give me another date. Cancelled the order, and they stated I would be refunded within 10 days - no refund came. Made a complaint and they blamed too many people cancelling orders and I would have to wait another 10 days. Waited another 10 days and still no refund. Just contacted my credit card company and action fraud.
PLEASE DO NOT EVER ORDER FROM THIS COMPANYGarden sofa and dining table sets - Did not get them - Avoid
Bought in October 2024, still not received all items. They are seemingly incapable of delivering on time, make many promises on delivery they cannot honour, broken item, mismatched items (different batches). Avoid at all costs
About Rattan Direct
You have many different forms of garden furniture made of various materials. But one of the most classy materials that are always in style is rattan. But where do you find good quality rattan furniture? One of the shops that of sells them is Rattan Direct. But what kind of quality are their garden sets? Does their specialisation really mean that they are better at what they do? Or are you better off going to some regular garden centre? And if your garden set last for way less time than it should is their some kind of customer service that will make things right and makes sure you walk out a happy customer after all? The best way to find that out is through reviews that are left here by customers that have already shopped at Rattan Direct before. Inform yourself by reading their reviews so your decision to shop or not to shop at Rattan Furniture Shop. Becomes a little easier.
About Rattan Direct
Rattan Direct is an online shop that sells rattan furniture for your garden and conservatory,. They call themselves the leading rattan furniture supplier. Their main showroom is situated in North West. They sell rattan garden furniture like garden sets, daybeds, balcony sets, garden corners, sun loungers, dining tables, garden sofas, bistro sets, cube sets and accessories like parasols, furniture covers, pillows, tables, patio heaters, storage solutions and plant pots. For your conservatory they offer full rangers, cofee tables, corner sofas, dining furniture, ottomans, footstools, armchairs and storage solutions.
Services of Rattan Direct
Their furniture can be ordered online by creating an account on their website. It’s understandable if you want to see their furniture first, so you can always visit their showroom in North West. But Rattan Direct also delivers the furniture to your home. They can deliver with one man delivery, two man delivery, two man delivery premium, parcel delivery and pallet delivery. Some of these delivery services are free of costs. And all products come with a 5 year warrantee. If a problem occurs, you can of course contact them. They have a telephone number that you can call to, but you can always email them and, as mentioned before, visit their showroom in Bolton.
Complaints, Compliments and Tips for Rattan Direct
So what is your opinion on Rattan Direct? We are curious to know what you think about this rattan furniture company and its services. How do you like your rattan garden set? Is your garden sofa still as new after a few winters outside? Of do they already look old after a couple or rainstorms? How long did the delivery period really take? How are you treated by the customer service of Rattan Direct? In short: are you satisfied? Leave a review here on BritainReviews and help others to find out what to expect from Rattan Direct and their products and services. That way they can make an informed decision.
What quality rattan does Rattan Direct use? How durable is their garden furniture and conservatory furniture? Read reviews.
Bonus!
📊 How did Rattan Direct shine for you?
Contact Information
Unit 6 Smithfold Lane, Worsley, Little Hulton
M28 0GP Manchester
United Kingdom
Categories Rattan Direct
Online shopping | Homeware Reviews & Experiences
Page Statistics
Last update: December 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Best furniture is rattan furni
Rattan direct is a great online shop to buy rattan furniture which is perfect for garden, balcony and lawn spaces. I loved the kind of quality I get with rattan. I loved rattan... Read onBy: Stephen Warring