Rattan Direct33 reviews
This score is based on 33 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Eight years and still comfy
a cushion zip stuck once and the finish has faded slightly on one arm where the sun hits, but overall it feels solid and well made. I did notice recent delivery hiccups — apparently a warehouse move — so if you're in a rush be warned. No connection to the company, just a satisfied buyer who'd tell mates to be patient.
Late cushions, quick fix elsewhere
every reply from the company was apologetic and said a refund would arrive within ten working days, which never did. Bit of a shame for a product I liked.
A bit of a saga, but glad I stuck it out
I’ll be honest — I nearly didn’t buy. The pictures looked great and the price was tempting, but I’ve been burned before by online furniture sellers, so I had my doubts. I went for it anyway and ordered a table and six chairs, thinking worst case I’d send something back. First impressions were fine when the delivery arrived, but then I spotted one chair that was twisted and clearly not right. That was annoying, I won’t lie, and it made me think the quality checks had been a bit lax. I reported it and, after a few emails, Lewis apologised and promised a replacement. That started a long back-and-forth and some waiting — I chased up a couple of times when dates were missed and didn’t always get prompt replies. At one point I felt a bit ignored; a couple of my public comments on social media were removed which rubbed me up the wrong way. Anyway, after persevering I had a proper phone call and the replacement chair was sent from a full set as they’d promised. It did take longer than I would have liked and the communication could be clearer, but the replacement eventually arrived and it matched the rest of the set. The finished look is really nice and the table and chairs are comfortable; they’ve settled in well in our dining room. So, was it worth the hassle? Overall yes — the product itself is good and reasonably priced, and once the problem was escalated it was resolved. Could the company improve logistics and customer updates? Definitely. I’d say don’t expect a perfectly smooth ride, but if you’re patient and follow up, you can end up with a decent set. I’ll use them again, but I’ll keep a closer eye on delivery dates next time.
A decent buy, with a bit of faff on the way
the site showed in stock but our chosen colour wasn’t, and that threw the timescales out. We’d planned holidays around the week quoted so it became a bit of a faff, delays stacked up, and yes, some of that was on us too for being away. Communication was mainly by email and Lewis at Rattan Direct was really helpful — kept us updated, adjusted the delivery slot and made sure someone would be home. That customer service made all the difference, I’ll be honest. If I could offer one tip to others: double-check stock or ping them before you order if timing matters. Price felt fair for the quality. All told I’d buy again, just be ready for the possibility of a slow delivery window and rely on their team to sort it if things go sideways.
Finally some progress, but don’t expect smooth sailing
I’m oddly glad this dragged on because at least it forced proper replacements — eventually — but it’s been a right palaver. I ordered a couple of rattan sets late spring and, while everything did turn up in the end, a lot of it was wrong or damaged and getting anyone to actually own the problem was slow. So conclusion first: it wasn’t brilliant, but things moved forward and I’m relieved some bits are being fixed. Now the why.
I had a Monaco-style daybed and a Cambridge dining set, supposedly in Black & Vanilla. Delivery arrived — that was on time — but nearly everything was off. Cushions came all white with black trim, not the vanilla I’d chosen, one coffee table had a shattered glass top and the other table’s suction thing that keeps the glass in place didn’t work, so the glass just sat loose. The dining table also had the rattan weave coming undone on the surface, which was annoying. I spoke to customer services on the day, ended up talking to someone called Sandra, and emailed a list of issues straight away.
After that it became a bit of a daily nudge to get any replies. I don’t mind chasing, but when you get told it’s another department’s fault or that systems aren’t showing things, you start to lose patience. They did send a replacement table later — which arrived damaged — and then a different colour (grey) despite my order saying black. If I hadn’t checked, they wouldn’t even have realised the replacements had been dropped off. The replacement cushions did come, but again not the colour I’d ordered, so we’re still waiting on that to be right.
On the plus side, the company has arranged collections of the wrong items and said replacements are on their way, though the timescale is long — we’re talking months from the original order. I’ve been kept waiting in the living room with sealed boxes for weeks, which is inconvenient, but at least the situation is being dealt with now, slowly.
If you’re after rattan, there are plenty of other options and if I could do it again I might pick someone else. Still, a tip: be persistent, keep emails and photos, and be prepared to chase — it’s not all hopeless, just not slick.Garden surprise, messy delivery
delivery turned up almost two months late, and we didn't get the promised delivery window or any notification, so someone was home by luck. The courier dropped the boxes on the footpath despite asking for them to be left on the property, which blocked the pavement. Customer support wasn't great either — the chatbot only looks for keywords and calling the number listed gave no answer. Promotional covers were missing and I haven't unpacked all the boxes yet. So far product seems fine, but the service left me disappointed.
Garden table and chairs
Ordered and selected a delivery date, took a day off work but no delivery. Phoned customer services who stated there was no delivery today and they could not give me another date. Cancelled the order, and they stated I would be refunded within 10 days - no refund came. Made a complaint and they blamed too many people cancelling orders and I would have to wait another 10 days. Waited another 10 days and still no refund. Just contacted my credit card company and action fraud.
PLEASE DO NOT EVER ORDER FROM THIS COMPANYGarden sofa and dining table sets - Did not get them - Avoid
Bought in October 2024, still not received all items. They are seemingly incapable of delivering on time, make many promises on delivery they cannot honour, broken item, mismatched items (different batches). Avoid at all costs
Outdoor furniture table and chairs
I've bought outdoor furniture from this company a few times over the years and have always been happy with the quality. The Rattan they use is much better than cheaper options, and the cushions and other accessories have always held up well. Recently, I splurged on an £800 table and two chairs, and they were top-notch as expected. Although there was a little delay with the delivery, the company kept me updated every step of the way and even made up for the inconvenience. Overall, my experience with Rattan Direct was fantastic, and I'd like to thank them for their exceptional service once again. A big shoutout to Julia Wamba for her professional and friendly customer service.
Outdoor furniture purchase
I recently bought some outdoor furniture from this company. I usually like to see and feel things in person before buying them, so I was a bit unsure about getting furniture online at first. But, after doing my research, reading reviews, and checking out the company details, I decided to go for it. I talked to a really helpful salesperson who gave me all the info I needed to make my purchase. The ordering process went really smoothly, and I got an instant confirmation of my order. The logistics team kept me updated on when my delivery was scheduled, and on the day, they called to let me know it was on its way. Two friendly delivery guys showed up and carefully unloaded all my items - 6 chairs, a big table, a lazy Suzan, umbrella, and base. Everything was packed really securely, so it took a bit of time to unpack, but the quality of the items was top-notch. It all went beyond my expectations, and I'm super happy with my purchase.
Dining set purchase
I recently got this awesome dining set and it was a breeze to assemble. I'm absolutely chuffed with how it fits in my house, but I was a bit gutted because the free parasol that was meant to be included was nowhere to be found. I've reached out to Customer Services, so hopefully they'll get it sorted out soon.
Cushions for rattan chairs
The cushions I ordered for my rattan chairs arrived quickly and fit perfectly. I was really happy with the quality of the cushions, especially considering how great the price was. I'll definitely be buying from this company again after such a good experience.
Outdoor furniture set
I have to admit, I was really impressed with the outdoor furniture set I bought from this company. The materials they used were top-notch and the build quality was really good. The delivery was easy and trouble-free, and my interactions with the company were simple and enjoyable. All in all, I'm really happy with my purchase.
Cube furniture set
I have to say, the cube furniture set I got from this company is really great. It's actually the second set I've bought from them, and I couldn't be happier. The quality of the furniture is amazing, and it fits in perfectly with any outdoor setting. The fact that my last set lasted me six years says a lot about how durable their products are. The delivery was smooth, and the customer service was quick and helpful. All in all, I'm really pleased with my purchase and will definitely be coming back for more in the future.
New garden furniture
I recently bought some new garden furniture and I absolutely love it! The table and chairs are incredibly comfortable, and the free parasol is really strong. The ordering process was very straightforward, and the delivery arrived right on schedule. The customer service was also excellent. I highly recommend them!
Sun lounger set
I've been buying furniture from this company for a long time, and I have to say, the quality is top-notch. The rattan pieces I've gotten from them over the years always impress me. Even the original set I bought still has cushions in great condition after all this time. Recently, I got a sun lounger set with 2 loungers and a glass-topped table, and I'm thrilled with it. Ordering was easy, delivery was quick, and the customer service team really knew their stuff. Overall, I've had nothing but an excellent experience with this company.
ShieldCovers
The staff really knew their stuff and gave me a hand picking out the perfect size covers for my garden furniture. The delivery arrived right on schedule, just like they said, and I was over the moon with how everything turned out. I'll definitely be coming back for more shopping in the future.
Garden furniture purchase
Ordering the garden furniture was really simple, but there were a few problems with the delivery. They couldn't deliver it on the day I wanted, and to make matters worse, they only brought three out of the four boxes at first. Thankfully, they did eventually bring the fourth box on the same day, although it took a bit of bother. I have to say, though, the furniture was packaged really well - each cushion was wrapped up on its own in plastic. The quality of the furniture and cushions is actually really good, and I'm grateful they included covers for easy storage. Despite the delivery mix-ups, I'm happy with what I bought and can't wait to relax in the garden once the weather perks up.
3 seater sofa with weatherproof cover
I was really thrilled when I ordered my 3 seater sofa online. I kept getting updates on its delivery and it actually arrived on schedule. The sofa is really good quality and it even came with its own posh weatherproof cover. It looks fantastic in my garden, I keep admiring it. I'm delighted with my purchase and the service I got was excellent.
Late delivery
I'm really disappointed with the way the communication and delivery time has been for my purchase. I ordered something back in early April, expecting it to arrive in April, but I didn't hear anything until I decided to ask. Every time I asked about a delivery date, it kept getting delayed. I just think the lack of communication is really not on.
About Rattan Direct
You have many different forms of garden furniture made of various materials. But one of the most classy materials that are always in style is rattan. But where do you find good quality rattan furniture? One of the shops that of sells them is Rattan Direct. But what kind of quality are their garden sets? Does their specialisation really mean that they are better at what they do? Or are you better off going to some regular garden centre? And if your garden set last for way less time than it should is their some kind of customer service that will make things right and makes sure you walk out a happy customer after all? The best way to find that out is through reviews that are left here by customers that have already shopped at Rattan Direct before. Inform yourself by reading their reviews so your decision to shop or not to shop at Rattan Furniture Shop. Becomes a little easier.
About Rattan Direct
Rattan Direct is an online shop that sells rattan furniture for your garden and conservatory,. They call themselves the leading rattan furniture supplier. Their main showroom is situated in North West. They sell rattan garden furniture like garden sets, daybeds, balcony sets, garden corners, sun loungers, dining tables, garden sofas, bistro sets, cube sets and accessories like parasols, furniture covers, pillows, tables, patio heaters, storage solutions and plant pots. For your conservatory they offer full rangers, cofee tables, corner sofas, dining furniture, ottomans, footstools, armchairs and storage solutions.
Services of Rattan Direct
Their furniture can be ordered online by creating an account on their website. It’s understandable if you want to see their furniture first, so you can always visit their showroom in North West. But Rattan Direct also delivers the furniture to your home. They can deliver with one man delivery, two man delivery, two man delivery premium, parcel delivery and pallet delivery. Some of these delivery services are free of costs. And all products come with a 5 year warrantee. If a problem occurs, you can of course contact them. They have a telephone number that you can call to, but you can always email them and, as mentioned before, visit their showroom in Bolton.
Complaints, Compliments and Tips for Rattan Direct
So what is your opinion on Rattan Direct? We are curious to know what you think about this rattan furniture company and its services. How do you like your rattan garden set? Is your garden sofa still as new after a few winters outside? Of do they already look old after a couple or rainstorms? How long did the delivery period really take? How are you treated by the customer service of Rattan Direct? In short: are you satisfied? Leave a review here on BritainReviews and help others to find out what to expect from Rattan Direct and their products and services. That way they can make an informed decision.
What quality rattan does Rattan Direct use? How durable is their garden furniture and conservatory furniture? Read reviews.
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Contact Information
Unit 6 Smithfold Lane, Worsley, Little Hulton
M28 0GP Manchester
United Kingdom
Categories Rattan Direct
Online shopping | Homeware Reviews & Experiences
Page Statistics
Last update: October 2025
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Review with most votes
Best furniture is rattan furni
Rattan direct is a great online shop to buy rattan furniture which is perfect for garden, balcony and lawn spaces. I loved the kind of quality I get with rattan. I loved rattan... Read onBy: Stephen Warring