Rattan Direct Reviews

: 25
84% Would buy here again

Most relevant positive review

  2024-06-05
Outdoor furniture table and ch
I've bought outdoor furniture from this company a few times over the years and have always b... Read on
Edward Green

Most relevant negative review

  2024-02-02
Late delivery
I'm really disappointed with the way the communication and delivery time has been for my pur... Read on
Olivia Collins

Review with most votes

  2020-08-11
Cambridge table and chairs 8 S
Abysmal company and now reporting to trading standards. Avoid at all costs, diabolical customer ... Read on
Lucy

Reviews (25)

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    Outdoor furniture purchase

    I recently bought some outdoor furniture from this company. I usually like to see and feel things in person before buying them, so I was a bit unsure about getting furniture online at first. But, after doing my research, reading reviews, and checking out the company details, I decided to go for it. I talked to a really helpful salesperson who gave me all the info I needed to make my purchase. The ordering process went really smoothly, and I got an instant confirmation of my order. The logistics team kept me updated on when my delivery was scheduled, and on the day, they called to let me know it was on its way. Two friendly delivery guys showed up and carefully unloaded all my items - 6 chairs, a big table, a lazy Suzan, umbrella, and base. Everything was packed really securely, so it took a bit of time to unpack, but the quality of the items was top-notch. It all went beyond my expectations, and I'm super happy with my purchase.


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    Outdoor furniture table and chairs

    I've bought outdoor furniture from this company a few times over the years and have always been happy with the quality. The Rattan they use is much better than cheaper options, and the cushions and other accessories have always held up well. Recently, I splurged on an £800 table and two chairs, and they were top-notch as expected. Although there was a little delay with the delivery, the company kept me updated every step of the way and even made up for the inconvenience. Overall, my experience with Rattan Direct was fantastic, and I'd like to thank them for their exceptional service once again. A big shoutout to Julia Wamba for her professional and friendly customer service.


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    Outdoor furniture set

    I recently bought an outdoor furniture set from this company and I'm pretty satisfied with how it all went. The website was easy to use, so I had no trouble finding and buying the furniture I liked. I liked that they kept me updated on when the delivery would be, so it was good for planning my day. The furniture came well-packed and just as they had described it. I've been really enjoying having it in my outdoor space, it gives it a bit of a lively feel. The only downside is that I had to swap out the covers that came with it because they weren't totally rainproof. It was a bit annoying, especially with all the rain we've been having recently.


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    Best furniture is rattan furniture

    Rattan direct is a great online shop to buy rattan furniture which is perfect for garden, balcony and lawn spaces. I loved the kind of quality I get with rattan. I loved rattan material for furniture so much that i am trying to replace my house furnitures with rattan.
    Rattan direct appear to be best options so far. soon after buying few options from here.
    I must say, Rattan direct gives a huge range too choose, everything one might look for .
    The delivery system is safe, fast and reliable.
    I bought the products with 5 year warranty

    Absolutely abysmal ..ordered a bali bed early june agreed delivery date 31.7.20.

    On ringing today there is no delivery other than September!!

    Take your monies though..

    Shocking


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    Dining set purchase

    I recently got this awesome dining set and it was a breeze to assemble. I'm absolutely chuffed with how it fits in my house, but I was a bit gutted because the free parasol that was meant to be included was nowhere to be found. I've reached out to Customer Services, so hopefully they'll get it sorted out soon.


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    Cushions for rattan chairs

    The cushions I ordered for my rattan chairs arrived quickly and fit perfectly. I was really happy with the quality of the cushions, especially considering how great the price was. I'll definitely be buying from this company again after such a good experience.


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    Sun lounger set

    I've been buying furniture from this company for a long time, and I have to say, the quality is top-notch. The rattan pieces I've gotten from them over the years always impress me. Even the original set I bought still has cushions in great condition after all this time. Recently, I got a sun lounger set with 2 loungers and a glass-topped table, and I'm thrilled with it. Ordering was easy, delivery was quick, and the customer service team really knew their stuff. Overall, I've had nothing but an excellent experience with this company.


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    Cube furniture set

    I have to say, the cube furniture set I got from this company is really great. It's actually the second set I've bought from them, and I couldn't be happier. The quality of the furniture is amazing, and it fits in perfectly with any outdoor setting. The fact that my last set lasted me six years says a lot about how durable their products are. The delivery was smooth, and the customer service was quick and helpful. All in all, I'm really pleased with my purchase and will definitely be coming back for more in the future.


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    Daybed purchase for small garden

    We're absolutely thrilled with the daybed we bought for our little garden. It's turned out to be even better than we hoped for. It fits perfectly in our outdoor area, giving me a lovely spot to unwind with a book during the day and a nice cosy spot for a drink in the evening. The design is really stylish and modern, and it was so easy to put together. The daybed came all nicely packaged and arrived quickly without any damage.


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    Day bed purchase

    I just bought a day bed from this company and found ordering it super easy. The payment options were straightforward, and picking a delivery date was a breeze. However, I was let down by the lack of updates on when my delivery would arrive. It was annoying not knowing where my order was and having to contact customer service for updates. I had to reach out to them every time for information on my purchase, which was a bit of a hassle.


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    Outdoor furniture set

    I have to admit, I was really impressed with the outdoor furniture set I bought from this company. The materials they used were top-notch and the build quality was really good. The delivery was easy and trouble-free, and my interactions with the company were simple and enjoyable. All in all, I'm really happy with my purchase.


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    New garden furniture

    I recently bought some new garden furniture and I absolutely love it! The table and chairs are incredibly comfortable, and the free parasol is really strong. The ordering process was very straightforward, and the delivery arrived right on schedule. The customer service was also excellent. I highly recommend them!


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    ShieldCovers

    The staff really knew their stuff and gave me a hand picking out the perfect size covers for my garden furniture. The delivery arrived right on schedule, just like they said, and I was over the moon with how everything turned out. I'll definitely be coming back for more shopping in the future.


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    Garden furniture purchase

    Ordering the garden furniture was really simple, but there were a few problems with the delivery. They couldn't deliver it on the day I wanted, and to make matters worse, they only brought three out of the four boxes at first. Thankfully, they did eventually bring the fourth box on the same day, although it took a bit of bother. I have to say, though, the furniture was packaged really well - each cushion was wrapped up on its own in plastic. The quality of the furniture and cushions is actually really good, and I'm grateful they included covers for easy storage. Despite the delivery mix-ups, I'm happy with what I bought and can't wait to relax in the garden once the weather perks up.


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    3 seater sofa with weatherproof cover

    I was really thrilled when I ordered my 3 seater sofa online. I kept getting updates on its delivery and it actually arrived on schedule. The sofa is really good quality and it even came with its own posh weatherproof cover. It looks fantastic in my garden, I keep admiring it. I'm delighted with my purchase and the service I got was excellent.


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    Late delivery

    I'm really disappointed with the way the communication and delivery time has been for my purchase. I ordered something back in early April, expecting it to arrive in April, but I didn't hear anything until I decided to ask. Every time I asked about a delivery date, it kept getting delayed. I just think the lack of communication is really not on.


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    Mismatched furniture

    I can't believe the madness I'm dealing with at this place. I mean, I bought some furniture and they sent me the wrong stuff not just once, but twice! And now they're not even bothering to come and collect it so I can get my money back. How rude is that? I've had enough of them. The furniture is just sitting in boxes on my driveway, looking all sorry for itself. Ugh, I won't be making that mistake again!


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    Furniture purchase

    I recently bought some furniture from this company and I must say, their customer service team is top-notch. They helped me with the whole buying process and also gave me fantastic after-sales service.


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    Garden furniture purchase

    My ordering experience was really easy and the delivery went smoothly. The garden furniture is just stunning and the cushions are top-notch. The furniture is so comfy, I can't even describe it. And the fact that it came already assembled is just brilliant. Even though I'm in Scotland and it hasn't stopped raining since the delivery, I'm excited for sunny days to come and enjoy the furniture even more.


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