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Blindsbypost

20% Would buy here again

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Spotlight: What are our customers saying?

J
James tavener
Unbelievable. From the easy to use website, fantastic customer care team on the phones and a product which is first class. Thank you BBPRead on
M
matt
I purchased a cut-to-size blind labeled as "Eco Wood," assuming it was a genuine wooden blind. However, to my disappointment, the product turned out to be an unusual shade of orange and w...Read on
S
Savan
USE BLINDS2GO - DO NOT USE THIS COMPANY! I received delivery of 9 made to measure blinds from this company. I received delivery on Monday and took the day off work tuesday to fit them, as i had an...Read on
K
Kristina
Extremely poor quality... wrong measurements Chipped, scratched with uneven paintRead on
D
Debs
Motorised Blinds arrived and happy with them. Very limited information how to install and use. It was only after a few months we realised the blinds needed charged. Having paid £14 for a charger in...Read on

All reviews (5)

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    Would buy here again
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    Perfect fit blinds

    Unbelievable. From the easy to use website, fantastic customer care team on the phones and a product which is first class. Thank you BBP


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    A wooden blind that was made out of plastic

    I purchased a cut-to-size blind labeled as "Eco Wood," assuming it was a genuine wooden blind. However, to my disappointment, the product turned out to be an unusual shade of orange and was constructed from a rather cheap-looking plastic material. Upon inquiring about this discrepancy, I was informed that it is, in fact, a "faux wood" product. To be fair, if you scroll down the product page, there is a mention of it being faux wood, but the issue lies in the misleading headline proclaiming it as a "Wooden Blind Made from Eco Wood." This headline is misleading, as the blind is, in reality, crafted from unsightly orange plastic. The price of £70 for this product is rather steep considering its quality, and regrettably, I have no choice but to dispose of it.


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    Blinds

    USE BLINDS2GO - DO NOT USE THIS COMPANY!
    I received delivery of 9 made to measure blinds from this company. I received delivery on Monday and took the day off work tuesday to fit them, as i had an Open day with the estate agent for viewings as the property was being sold and the blinds were the last bit that needed to be finished. Delivery was recieved at 15:29 on Monday 11th September. My wife saw a negative review on trust pilot to check the contents immediately incase there was anything wrong. I did so and found 6 of the 9 blinds had various levels of damage, few had clear cuts, some had been bent. I called the company 30 minutes after i had taken delivery to inform them. They preceded to ask pictures which i sent after the phone call. Due to the open day with the estate agent, i had no option but to go and source some blinds at my cost the next day. Blindsbypost continued asking for different photo angles, pictures of all of the boxes, which i obliged everytime. It took alot of chasing and phone calls to chase up what was happening. Following various email exchanges, it transpired there was no remote chance this couldve happened by blindsbypost due to their extensive production and checks. Which could only result in them thinking i damaged 6 seperate blinds in the space of 30 minutes from delivery to phoning them! I was too at a loss as to how they were damaged (it was clearly not done by the courier as the boxes were delivered in pristine condition) but i knew i had not done anything and continued to make my case that how could i have damaged 6 blinds in the space of 30 minutes - which was simply ignored. Firstly they said that as a 'gesture of goodwill' they would have replaced the 6 damaged blinds by me returning it to them and they would replace the slats - i told them on multiple occasions a replacement is rendered useless as i had to go and buy blinds due to the open day with the estate agent. They said they wouldnt be able to do anything else. To close the matter i even stated i was willing to forget the refund and compromise and get some element of store credit (for the value or in part of the 6 damaged blinds) and i'd use in the future so i was simply not out of pocket. They responded that they would not do that and simply offered me 10% off a future purchase! Not only was i £225 out of pocket for something i didnt do, they then wanted me to spend 90% of any future sale. They even had the cheek to say theres a site wide sale of 20% so really i was getting a 30% discount! The email exchanges were rude and abrupt at the end. I even asked for management to call me so it could be resolved amicably, only for them to respond saying their stance (which was blaming me) had been explained and they wouldnt contact me.
    For those reading this, please do not use this company. My brother used blinds2go and there customer service was excellent and i will be using them in the future


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    Would buy here again
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    Wooden blinds

    Extremely poor quality... wrong measurements
    Chipped, scratched with uneven paint


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    Would buy here again
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    Motorised blinds

    Motorised Blinds arrived and happy with them. Very limited information how to install and use. It was only after a few months we realised the blinds needed charged. Having paid £14 for a charger in the order we only discovered it wasn’t sent. Rang and spoke to Sophie who very disgruntled stated that it was too late and we need to pay a further £33 for an other charger. Perhaps if they offered better customer service we would have rated Blindsbypost 5 star.


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