Blinds Direct Online Reviews

: 13
8% Would buy here again

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G
Gillian
Easy to order and pay. First set came, correct size but slats at the top were dropping down at the ends. Asked to send photos which I did. No problem to get a new set sent out. Couldn’t believe it....Read on
F
Freya
I must recommend blinds direct online as they are one of the best blind sellers I know till now. Also, blinds direct online have lots of option so people will not going to find difficulties in sh...Read on
T
Thanos
They delivered grey blinds instead of the white ones we ordered. When we asked for a replacement or a refund they told me grey is equal to white, to them, for this type of blinds. The item title ...Read on
P
paul christie
Very much Negative!! We ordered 5 sets of blinds and received the wrong sets of brackets for supporting them, after 4 more sets of brackets and a month later we received them, its not rocket scie...Read on
H
Helen
Shocking service, DO NOT BUY FROM THIS SITE. I purchased 2 blinds.. in the shade white. They arrived off white, with a noticeable difference to anything else white. I complained to be told ...Read on

All reviews (13)

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    Three faux wooden Venetian blinds

    Easy to order and pay. First set came, correct size but slats at the top were dropping down at the ends. Asked to send photos which I did. No problem to get a new set sent out. Couldn’t believe it. They were an inch to narrow! Asked for a refund rather than a third set as they are clearly not going to get this right but I cannot get an answer. Have sent five emails. Very unprofessional.

    Had so many problems with this company, had to get replacement parts sent out and they've been the wrong size, the wrong colour, the wrong size and the wrong colour. Barely an apology or any offer of rectifying the terrible service. If you want to get the job done in less than 3 months then use somebody else.


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    Nice

    I must recommend blinds direct online as they are one of the best blind sellers I know till now. Also, blinds direct online have lots of option so people will not going to find difficulties in shopping the perfect blinds.


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    Blinds

    They delivered grey blinds instead of the white ones we ordered. When we asked for a replacement or a refund they told me grey is equal to white, to them, for this type of blinds.
    The item title and content was clearly saying white.
    Well, what else can I say.

    Then they told me the pictures are for illustration purposes only (is that a cheap way to lie to customers or not?) and I should order a free sample before I order the items. Well in that case why did you not notify me from the beginning that your item is not really white but grey, to not make an order but send me first me a sample?
    I am mislead, I've spent £300 they pocketed and that's it.

    The Consumer Rights Act 2015 clearly states content must be as described by the seller.
    I have got no time and no courage to deal with scums and an unprofessional company. Even my legal expenses and the trouble are not worth it, and they know it.

    Have you ever dealt with Amazon customer service? Well, that's the total opposite. You've lost a customer, you got a review and pocketed £300. Well done...


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    3009085

    Very much Negative!!
    We ordered 5 sets of blinds and received the wrong sets of brackets for supporting them, after 4 more sets of brackets and a month later we received them, its not rocket science!! bunch of amateurs that dont care
    Ended up having to purchase curtains to cover the windows as this took so long originally paid for speedy delivery what a joke even that failed


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    Blinds

    Shocking service, DO NOT BUY FROM THIS SITE.

    I purchased 2 blinds.. in the shade white.
    They arrived off white, with a noticeable difference to anything else white.
    I complained to be told at first they were described as ‘off white’ they weren’t.. I brought this up and refused a refund.
    Poor service, poor quality blinds. Save your money because you’ll never get it back!


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    Designer Soft White With Tapes

    Had so many problems with this company, had to get replacement parts sent out and they've been the wrong size, the wrong colour, the wrong size and the wrong colour. Barely an apology or any offer of rectifying the terrible service. If you want to get the job done in less than 3 months then use somebody else.


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    Venetian blinds

    Do not use! I would have given 0 star if a possibility.

    We ordered a Venetian blind to fit inside a recess window following all instructions correctly. When blind arrived it had a 2cm gap(not exactly fitted).
    My husband called and spoke with a very rude woman called Alex who said it was our fault they do not fit. Basically the full site explains that blinds direct deduct 7.5 mm from either side of the blind plus 5mm extra. The mobile site does not explain this at all, if so it’s hidden. If it did we would have ordered in a larger size.
    I have said to blinds direct please redo correctly and post, I do not feel we should pay for postage when mobile site does not state this 7.5 mm detail.
    We paid for the quick postage and surefit so blind was not cheap and I feel extremely let down.
    I have taken screen shots from mobile site so can show the process step by step when come to choosing the correct size so if I need to I will do a charge back on credit card if we get no joy with customer service tomorrow. All In all very pathetic that they are refusing to pay for postage, next time I will order from blinds2go who we purchased last 3 blinds and received what we ordered.


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    Woodland blinds

    Ordered a total of 8 blinds to do the whole house. 5 fitted great but 2 are 2cm short in the width measurement. Rang blinds direct to be spoken to like I was stupid and told the 2cm was standard and wasn't a big deal. Will not be ordering from there again.




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    Blind & spare slats

    Pity I hadnt read other reviews before ordering. Have waited over a month and heard nothing, now informed they dont have the material in stock. Like others have stated they are quick to take your order & money but slow to provide the goods, due to Covid 19 no doubt, so think carefully before ordering.


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    Roller Blind

    Ordered 4 weeks ago, heard nothing since !

    Im in the same boat, the blinds have been at the same stage of production for 3 weeks and were meant to be dispatched this week, no sign of them.
    They have my money i dont have my blinds


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