If you need any furniture of garden tools, you might not know where to look, as there are so many companies offering these items and as such the choice becomes overwhelming. Maybe Charles Bentley has just the thing you are looking for. But what will the quality of their outdoor dining tables be? How sturdy and durable will their chairs be? Will their toys and games be fun and entertaining? Will you have to wait long before the delivery service of Charles Bentley delivers your pet’s new bed before you become impatient? And what kind of customer service does this homeware shop offer when you have a question to ask them? Only those that have visited their website can tell you more about these things. Read honest reviews about Charles Bentley here to know the type and kind of products and services that the company offers. Their comments, experiences, opinions and ratings can show you what shopping at Charles Bentley can really be like.
About Charles Bentley
Charles Bentley is a homeware shop. The company was founded in 2005. Originally, they only sold excess stock. Not until when they expanded their business and started to invest in their own products. In 2015, that is 10 years after the birth of the company, they moved into a brand-new warehouse. Their shop consists of a few categories. Their garden and outdoor section contain outdoor furniture, lawn care, gazebos, garden power tools, BBQ’s and outdoor heating. Think of garden bistro sets, lawnmowers, fire pits, garden lighting, garden tables, garden chairs, snow shovels, garden arches, day beds, electric patio heaters, leaf blowers and more. There is also a department full of home living products. By visiting their online store, you are sure of finding bathroom bins, bedside tables, coffee tables, luxury bedding, small appliances, dining chairs, dining tables and laundry solutions etcetera. The shop also offers sports accessories for football, netball, fishing, cycling and other sports. But they can also supply you with a picnic basket, a tent or some fitness equipment. Their D.I.Y tools and hardware section contains everything you need to get any job done. You’ll encounter ladders, cement mixers, wheelbarrows and more. In their toys and games section, you can find ride-on toys, role play, indoor games, playsets, table tennis, bikes, slides, inflatables and so on. And for your dog or cat, they have pet items such as cat trees, carriers, pet beds, covers, hutches, crates, caves, cushions and cages.
Charles Bentley Services
Services of Charles Bentley
You can order all kinds of household items via their website. There is even a Charles Bentley delivery service to send the furniture or household appliances to your house. That way, you won’t have to carry your garden tools yourself. There is also a Charles Bentley customer service department to help you when you are in need of assistance.
Complaints, Compliments and Tips for Charles Bentley
Have you ever bought a trampoline or a pet cage from Charles Bentley? Then, we are interested in your opinion about their products and services? Did you have to wait long for your barbecue to be delivered? And did Charles Bentley’s customer service help you when your garden chair didn’t meet your expectations? Please write a review and tell us all about your experience with this homeware shop.
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I love doing gardening and or that i need right equipment. thanks to buydrircet , i can get everything without wasting my time on searching things and also the budget-breaking prices. the item they sell are very best in quality and also it stay for longer period of time.
Ordered a garden sofa set on 25th March - confirmation email said we would have notification of dispatch, but this was not the case. Item delivered (unexpectedly) on 30th March, but when we assembled it we discovered it was damaged. Pictures taken and email sent to customer services on 31st as cannot see a phone number to contact. Received an automated email reply saying they would be in touch within 72h, but this has not been the happened. Have emailed since, but still no reply from them.
Hoping that leaving a review here will open up some communication as we have paid a lot of money for defective goods and so far we have had no response from Charles Bentley.
Following on from my original trustpilot review below we are almost a week on (now 5th Aug) from the latest email from Charles Bentley assuring me that the situation would be rectified and guess what...still no refund. This is absolutely appalling customer service surely verging on fraud.
I ordered patio furniture on the 19th June with delivery within 7 days. The money was taken from my account however the goods never arrived. On contacting the company via their website (no phone contact available) I eventually received a reply on the 13th July and was told there was an issue with the courier not being able to fit the item onto the truck. I was told at that point that I could have a refund or arrange for a re-delivery which would be within 3-5 days.I opted for a re-delivery but again the item did not arrive. When I contacted the company 7 days later requesting a refund I received the following reply "there has been an issue with the couriers, I have requested they return this to us, when I get the confirmation I will refund as requested". I replied stating that I was not prepared to wait until the company were able to sort out an issue with their couriers as this was a problem at their end. The goods had never been received and indeed had been requested from the courier on the 13th July. I find this completely unacceptable given the company have had £699.00 of my money since 22nd June. I have still not had a reply to my request for an immediate refund.
Charles Bentley Wooden Double Wheelie Bin Storage Unit
Purchased over 3 months ago from Homebase. Took a while to arrive, but fair enough, we were deep in Covid19 at the time. Once it arrived, I checked everything was there against the part list - all good. Put it all together according to the instructions, it looked just like the picture. We painted it and then moved it into position. Brought the bins up to it only to discover that our standard sized bins (which measure the exact dimensions that Charles Bentley & Homebase say they should) will not fit through the doorway! So we double checked we'd constructed it as per instructions, checked it against photos on their websites and all looked OK. Got a tape measure out and checked the bin store against the dimensions given on the websites - it was smaller in every dimension! Then began the epic journey to attempt to get it returned and our money back. So far we've been trying for just over 3 months, we've had countless emails going back and forward to Homebase, they've promised us that Charles Bentley will contact us to arrange collection on at least 3 times and we've never heard a thing. Finally yesterday we got an email admitting that there is a problem with this product and offering us the chance to have a go at modifying it so we can fit the bins inside in return for a discount. ROTFLMAO - no, if you cannot supply a product as advertised, come and get your useless pile of wood and give us our money back immediately.
I ordered a chest of drawers which came damaged, damage in 3 separate points that i couldn't even close the draw. The order came with only one person in the van however the drawers require 2 people. Consequently the driver asked if i could help him lift it from the van to my home. (So much for contactless delivery and 2m social distancing) If this was a delivery for an elderly or disabled person who would assist with the lifting then? I asked for a replacement order but from a different courier however the replacement came from the same driver and once again was badly damaged with paint scratched off,drawers not opening and wood broken off. I have tried to speak to the sales manager Chris for 5 days without a response, ringing every working day to speak to him and leaving email messages without a response.
There are currently 6 customer review posted about Charles Bentley. On average, they received a star-grading of 5/10, with 33% of the reviewers indicating that they would buy from the brand again.
What services or products do Charles Bentley offer?
Charles Bentley is mainly active in the Online Shop category, more specifically with Homeware, Sport & Outdoor.
I have read all the reviews. What now?
Did you get a positive impression from the reviews? If so, then you can place your order on the Charles Bentley website with confidence. If not you can find many other brands to read about on our website!