Club L London47 reviews
This score is based on 47 genuine reviews submitted via BritainReviews since 2021.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Amazing dresses
The dresses are absolutely gorgeous, they fit me like a glove and are exactly what I need for all the upcoming summer parties. I'm thrilled I stumbled upon this place, the service is fantastic and I couldn't be more satisfied!
3 dresses
Beth's customer service was absolutely fantastic. I really appreciated how helpful and patient she was in handling my query. I must say, the dresses I bought were top notch in terms of quality and value for money - the material used was absolutely beautiful. Overall, I am extremely satisfied with my purchase.
Discount code not working
I managed to get a discount code for my very first order, was really looking forward to it. But when I attempted to use it, it ended up not working! I was really disappointed. I reached out to customer service and a lady named Bianca assisted me. She responded super swiftly, like within a day, and resolved the issue. She even refunded me the discount amount even though my order had already arrived. Bianca was incredibly kind, wish she was my pal! Oh, and to top it off, delivery from the UK to Ireland was unbelievably speedy!
Forgot to add discount
I was really stressed because I forgot to put in my student discount code when I was ordering my stuff. But this lovely person called Chloe helped me out super fast! She was amazing and sorted it all in just 2 minutes. Now I've got my discount and I'm really happy!
Wedding dress purchase
Oh wow, I absolutely loved the dress I bought, it was so beautiful! I wore it to my aunt's wedding and everyone said I looked like a princess in it! The dress was exactly like the photo, it fitted perfectly and was made of really nice material. I actually ordered two sizes just to be safe, but I ended up missing the return date. Luckily, Shannon from customer service was incredibly kind and allowed me to return it late. She made the whole process so simple, so a big thank you to Shannon! Overall, I am extremely happy with both my dress and the customer service. I will definitely be buying from here again!
Black Bodycon Dress
The delivery experience I had with my black bodycon dress was a total nightmare. Auspost just sent it back without even giving me a heads up, it left me really angry. Luckily, I contacted customer service and Julie was amazing. She got back to me fast, took control of the situation, and even gave me a gift card to make up for it and sent my new order with express shipping. I was really impressed with how well they dealt with the problem, especially considering it was my first time buying from them. Huge thanks to Julie for coming to the rescue!
Excellent customer service
I have to say, the customer service at this place is absolutely fantastic. I had a problem with my order, but the staff, especially Alice and Shannon, were so helpful. They were really friendly, polite, and patient in helping me, and they managed to solve the issue quickly. I was really impressed with how professional they were and how willing they were to help. I will definitely be coming back to this place again.
bad customer service
The customer service was absolutely awful! They refused to let me cancel my order before it was dispatched. Now I'm stuck having to cover delivery and return charges. It's really unacceptable. I definitely won't be shopping here again.
Maternity dress
I bought a maternity dress from this store recently and I’m really happy with how it turned out. The fabric is comfy and stretchy, which is ideal for my pregnant bump. It fits me perfectly and I feel fantastic wearing it. I’d definitely suggest this store to other mums-to-be who want trendy and comfy maternity clothes. Big thanks to Rachel for being so helpful and friendly!
Ordered wrong item, customer service experience
I ordered the wrong item by mistake, but luckily Shannon from customer service sorted it out for me. She cancelled my order and gave me a new discount code to buy the right item. It was all done in under 10 minutes. Honestly, this has been the best customer service I've had in ages. Shannon was quick, empathetic, and really went the extra mile to fix my error. I'm really impressed and thankful for the amazing service.
Fast postage, delayed refund
I recently had a really disappointing and frustrating experience with the company. I bought something and paid extra for next day delivery, but then got charged for returns too. I think that's really old-fashioned and not okay in this day and age, and it doesn't reflect well on the brand's customer service. What really annoyed me was that it took a whole 10 working days to get my refund, which is way too long in today's fast-paced world. I had higher expectations from a well-known company, so I'm feeling pretty disheartened by this whole situation.
Dress for event
I recently bought a dress from this company for an event coming up and I have to say, I was really impressed with the whole experience. The product I got was top-notch - great quality material and perfect fit. However, it didn't quite suit me like I thought it would. So, I decided to return it and was pleasantly surprised at how easy the returns process was. Had a little issue with the Returns Portal, but the customer service rep, who was really helpful and polite, sorted it out quickly. Overall, I'm really happy with my experience shopping with this company and would definitely come back for future events.
Graduation dress
Just wanted to say a big thank you to Shannon, the customer service agent who sorted out my faulty graduation dress. She was so helpful and really went the extra mile to get everything sorted. I'm so grateful for her excellent service!
Shine On ... Gold Sequin Bardot Drape Detail Mini Dress
I recently purchased a dress from Club L London for my daughter's 18th birthday party, and the experience has been less than satisfactory. I bought the dress for £75, but to my disappointment, it ripped along the side within an hour of wearing it for the first time.
I reached out to Club L London's customer service through their website chatbox to address the issue. I expressed my concerns and frustration over receiving a damaged dress, expecting a resolution in line with my consumer rights. However, the response I received was far from satisfactory. I was offered only a 30% refund or a voucher as compensation, which I felt did not align with my expectations given the circumstances.
Moreover, I was told that the dress would need to be reviewed by their "Quality department" before a final decision could be made. To make matters worse, I was informed that I could potentially repair the tear myself at my own cost. This response not only felt dismissive but also placed the responsibility on me, the customer, to fix a dress that should have been of sound quality from the start.
I patiently waited for the "Quality department" to reach out as promised, but a week later, I had heard nothing from them. Frustrated by the lack of communication and resolution, I decided to follow up. To my surprise, I was told that the original customer service agent I had spoken to was away, and my case had not progressed as it should have. This added another layer of frustration and inefficiency to the situation.
Two weeks later, I found myself still in the dark, with no progress made in resolving my issue. I had to chase Club L London's customer service yet again, only to be told once more that my case was stuck in the "quality department," and I had to continue waiting.
The way Club L London has handled this situation is deeply disappointing. I only asked for a fair review of my case and a suitable resolution, such as a full refund or a replacement for the damaged dress. It is my belief that any reputable store should handle such matters promptly and efficiently, ensuring customer satisfaction and protecting their reputation.
My experience with Club L London has left me frustrated and dissatisfied, and I hope that sharing this review will draw attention to the need for improved customer service and quality control within the company.Outfit
It won’t take more than a few seconds to see the number of dissatisfied customers who have posted about this company sending out marked clothing and then blaming the recipient. It is impossible to prove it was marked when opening unless we took every parcel we receive and open it on camera!
The items were not even tried on, as I tried a dress on prior to taking said outfit out of the bag and that was exactly what I wanted. Very disappointed now that I chose to keep the item because after the way I have been treated I would rather not have purchased anything from them.
I have asked numerous questions, to which they will not answer, all they state is their staff are trained!
This is by far the most awful company I have ever dealt with. They sent ‘said outfit’ back thrown in a postal bag, rolled up in a ball.
The item was a chiffon material and pale pink/... in colour. Both top and bottom had huge tags on them! How I could have worn them with tags on is something I have asked numerous times because there is no way of hiding them or disgusting them! The tags are perfect, not bent or marked like they would be if they had been manipulated under clothing or something. The dress smells like a factory,the top clearly hasn’t even been put on, this can be seen by the way it sat when it was out of the bag.
The items were not very expensive, I am more than capable of affording them, however this is down to principle as this company try to steal from people who, in good faith, purchase items from them, need to return them (within the returns policy requirements) and then face the company defacing the items to say they cannot be returned and refusing a refund.
What a terrible business model and a dreadful customer service department.
I will be making sure we spend our hard earned money with a company that has the right ethics, morals and standards1 dress and 1 jumpsuit
The worst for delivery and refunds! My order was late and was then delivered when i wasn't home and left outside in the rain. My 2 outfits i ordered was completely soaked. I then kept the dress as it was perfect for the wedding i was attending and sent back the jumpsuit, only to have it returned to me with no explanation! No reply from customer service £55 down the drain!
a dress
i was waiting for some shoes to try the dress on, so discovered on the 13th day that the dress i bought had a fault, a rupture on the side at the bottom, they have no customer service whatsoever, totally ignorant to my emails, it takes weeks to respond to a query, ended up with a faulty dress, £150.00 wasted, lots of stress and unhappiness. will never buy from them again and will take them to small court claims to compensate me for the damage caused emotionally and financially
Dresses
Shocking customer service. Dresses have an amazing cut and are overall of good quality. I ordered a few as I was planning on chosing 2 out of these dresses, happy with them, but on the one I decided to keep the feathers had come off. I then asked if I could be sent a replacement, noone would answer, as my even was approaching I complained everywhere I could and finally got someone, their first comment was to give me a voucher of £120 (less than what I had paid for that dress) so I explained that there was no way I was paying for shipping and return because there was an issue on the dress (they had asked me twice to take pictures because apparently I was lying the first time around). I complained and was issued another voucher, meaning to get back my money I would need to buy 2 dresses, obv less expensive but after that event I had no desire to buy from them.
I then ordered 2 more dresses to chose from and sent back one that I wasn't keen on. It apparently got refunded (information I have on the website) but obv there's nothing on my bank account. Have been trying for weeks to get through to no avail.
I'm sure all I get is another freaking voucher!Dresses
I made an order a few months back and I only received 2 out of 3 items that I ordered and my package had clearly been opened and then held together by elastic bands.
I know this probably wasn't Club L London's fault but I did email them to tell them what happened and there was a lot of back and forth and they took AGES to respond, some of my messages to them even bounced back because their system has issues.
After TWO MONTHS of back and forth, they finally send me a form to fill out to declare that I am truly missing an item, which I did and then sent to them but lo and behold, my email bounced back and it kept bouncing back - bare in mind the deadline for me to return this form to them is only 3-4 days after they sent it to me. Anyway I finally gave up and then tried again a couple of weeks later. It finally went through and after another round of painful back and forth, they tell me that I've missed the return window so I can't return any of the items and they're not even going to investigate why the other item has gone missing.
It's been 11 DAYS and they haven't responded to my last email.
Poor poor poor service from this atrocious company. I'll be telling all my friends and family to NOT shop from them ever!!!!Devolución
Hice una devolución de un pedido el 22 de octubre, estamos a 23 de noviembre (UN MES DESPUÉS) y parece que aún no han recibido ellos el pedido, cuando según la compañía de transportes, el pedido les llegó en su oficina el 26 DE OCTUBRE (pocos días después de haberlo enviado). Yo he tenido que contactarlos para tener noticias (3 semanas después del envío) y la atención al cliente es casi inexistente. Después de que pagas gastos de envío para recibirlo y para enviarlo (habiendo hecho una compra de más de 200€) Parece que tienes que suplicar por tu dinero... Creo haber ido yo misma desde París a su oficina en Inglaterra habría salido más rentable y rápido... La ropa de buena calidad, pero el servicio tiene mucho que mejorar. No lo recomendaría ni volvería a comprarles.
About Club L London
Nowadays, it is so much easier and affordable to do all of your clothes shopping online, instead of going into a store, waiting in long lines and not always being able to find your size because it’s out of stock. Luckily, online retailers like Club L London make online shopping accessible, affordable and fun! Moreover, you can find various fashion items in many sizes for reasonable prices! Online shopping is much more convenient and makes life a lot easier, especially when you can order clothes without leaving your home, and they get delivered straight to your doorstep! When considering purchasing from an online retailer, it’s important to read customer reviews to hear about other customers’ first-hand experiences with the company. Read on to learn more about the company, and then read Club L London Reviews to help you make an informed decision about Club L London.
About Club L London
Club L London is an online fashion retailer originally founded in 2007 that offers clothing in sizes 4-24 to cater for every woman out there. Their goal is to provide trendy, long-lasting statement pieces so that every woman can feel stylish and confident Club L London’s fashion pieces are designed and manufactured in-house in the UK by their garment specialists, designers and trend experts, and they have new collections that drop every week. Club L London is known for their inclusive sizing, affordable pricing and premium quality. In addition, they offer clothing and fashion accessories, with many different categories, so you’re sure to find what you like.
Products and Services of Club L London
Club L London offers a wide range of women’s fashion items, from dresses to jumpsuits, maternity wear, jewellery, pants and shirts! They also have an “Occasion” category on their website, where you can find the perfect outfit for a birthday, prom, graduation, a party, a black tie event, a bridal party, a wedding, or even if you’re a bridesmaid! Club L London also offers plus size, petite and maternity clothing and is inclusive when it comes to offering clothing for women of all shapes and sizes. If you sign up for the Club L London newsletter, you can get 15% off your first order from their website. Club L London also offers a loyalty programme where you can receive benefits for shopping with them. You can collect loyalty points you can exchange for vouchers depending on the number of points you accumulate. Additional benefits include exclusive discounts, birthday treats, early access, surprise gifts, secret sales, restock alerts and double points days. The benefits you receive depend on the type of loyalty status that you have: Red Carpet, Golden, or VIP. All you need to do to join the loyalty club is create an account and start shopping to earn points! You can also earn points by referring your friends. Club L London also offers a student discount of 15% to make things more accessible and affordable for all customers. They also have a key worker discount of 17% for those in the healthcare, care and social work fields.
Club L London Sizing
Whenever you purchase clothes online, one of the biggest concerns is sizing because you can’t try anything on until you’ve made your purchase and received your order. If you’re considering ordering from Club L London, you may wonder, is Club L London true to size? Does Club L London run small? You want to ensure that the clothes you order fit because otherwise, you may have to go through the hassle of returning or exchanging your items, and you don’t want to deal with the disappointment of being sold out in other sizes. Luckily, you can read Club L London size reviews to find out from other customers whether Club L London's clothing runs according to size.
Additional Services of Club L London
Club L London accepts a few payment methods on their website: Apple Pay, Mastercard, Visa, American Express and Paypal. Club L London also gives you the option of purchasing a digital gift card which you can send as a gift to someone. Club L London offers standard delivery, next-day delivery, and click-and-collect. The cost of shipping depends on the area that you’re shipping to. The time it takes to deliver will also depend on this and the day you order. Club L London also offers premier delivery, which works like a subscription, and all you need to do is pay a small monthly subscription fee for unlimited deliveries that year. Club L London also offers convenient returns using their special returns methods for all UK full-price items. You can read Club L London returns reviews online to hear about other customers’ experiences with Club L London’s returns policy and methods of returns.
Email: cs@clubllondon.com
Phone: +44 1215223724
Instagram: @clubllondon
Club L London Complaints, Compliments and Tips
Have you ever ordered fashion items from Club L London before? Consider writing a review about your experience with the company. Potential customers want to read all about Club L London complaints and compliments when ordering from the company. Many people will also have many questions, which you can probably answer if you’ve ordered from the company before. Questions like, is Club L London small fitting? What is their customer service like? How long did your items take to arrive? Did you get exactly what you ordered? You can write a customer review describing your feedback for the brand so that potential customers can read in Britain, which will help them learn more about the company they want to order from. They could also read Club L London Trustpilot reviews, but they’d much rather hear about your experience!
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Categories Club L London
Online shopping | Fashion Reviews & Experiences | Electronics Reviews & Experiences
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Last update: December 2025
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Review with most votes
x2 Dresses
I purchased two dresses and they were not suitable so I returned the items in due time for a refund. This company failed to provide a refund and have not resolved my request/que... Read onBy: Anonymous