Club L London40 reviews
This score is based on 40 genuine reviews submitted via BritainReviews since 2021.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Not what I expected, but it worked out in the end
keep calm, document everything, and don’t accept the first answer if it doesn’t add up.
Not what I expected
I first saw the dress on Instagram — a friend had tagged me and said it looked perfect for my father‑in‑law's party, so I ordered it even though I was nervous about the sizing. I’ve got that whole maternity-fit anxiety, you know, worried about the tummy area more than anything. It arrived and the fabric and cut looked nice, but when I tried it on it felt way too tight around my bump, so I popped it back in the post within a few days. Then the problems started. They emailed to say I wouldn’t get a refund because the tag was removed, the dress was in a worn condition and smelled of perfume. None of those things were true — I only tried it on for maybe five minutes over my underwear, no perfume, the tag was still there as far as I recall. Their story kept changing in subsequent emails; at first it was the tag, then just the perfume, then suddenly a manager said it was worn and perfumed, odd how the reasons morph. I even asked them to check whether they had the right customer, because I was baffled. I tried chasing them and replies were slow and contradictory, and I found myself explaining the same thing over and over. It’s not so much about the money — though that’s annoying when you’re a new mum — it’s the principle. I didn’t wear it out and they won’t refund me unless I pay to get it back. Saw other recent comments saying similar things, so it feels less like a one‑off. Pleasant enough tone sometimes, but the handling left me frustrated and I won’t be buying from them again.
Almost a winner — lovely dress but a bit of a mess on arrival
I really liked the dress, but getting it in a state that needed work was a proper disappointment. I first spotted the Dalarie dress on Instagram — my friend actually sent me the post and I was sold straight away, so I ordered it for my baby shower. Midway through unpacking, though, I realised it wasn’t just creased: there was a noticeable rip and a dark scratch-like stain about five inches long on the light fabric. Weirdly, the fabric itself is nicer than I expected — soft, hangs well — which made the damage feel all the more daft. I mean, I was surprised that it looked so good in the photos and then turned up like that.
I contacted customer support and felt like they didn’t fully take ownership. The initial response was “please send it back,” which was unhelpful given I need the dress next week. They did offer a partial refund, but only 20% — not nearly enough to cover professional cleaning and a seamstress, and that felt off since the fault was on dispatch, not mine. On the bright side, delivery was quick and the packaging was neat, and the cut of the dress actually fits nicely on me when you ignore the flaw. So there’s potential — if they sorted quality checks better and offered a fairer solution, I’d be much happier. For now I’m trying to get it repaired because I do like it, but the whole experience was a mix of pleasant surprises and frustrating customer service.Office-party moment
the dress lives in rotation for work and casual evenings, the knit has been great for quick school runs, and they’ve survived a few washes without falling apart.
So, not perfect, and I’d warn you to document returns carefully, but the product itself does what I needed. That quiet moment at the party told me more than the emails ever did — the clothes fit into my life, which in the end is what mattered. I’d buy again, but with a bit more caution around returns and customer follow-up.Wrong address, small relief later
redirect or recall the parcel, or refund if they can’t. A clear, human response would have avoided a lot of stress. I’m relieved there’s at least a path forward, grateful to the DPD agent, and still hoping the retailer will follow through properly.
Returned dress looked tampered with
I unpacked the parcel and it immediately felt wrong. The outfit had been shoved into a plain postal bag and rolled up. The chiffon top and skirt were pale pink, very light. Both had large tags still attached, perfectly flat and uncreased. They weren't bent, not at all. The top just sat oddly when I took it out, like it had never been worn. It smelled faintly of the factory. Not horrible, just that new‑from‑production smell. I actually tried a different dress earlier that day, so I hadn't worn these pieces. They were untouched when I put them back in the bag to send back. Yet the company say the items were marked and therefore non‑returnable. How am I supposed to prove that? Unless I film every parcel opening, which is absurd, there is no way.
I asked questions. Lots of them. The replies were short and defensive. Mainly that their staff are trained. No detail. No evidence. No photos of the alleged marking. Just the same line over and over. I pointed out the tags, the condition of the fabric, how the top lay on a flat surface — small things that show something wasn't done to them under clothing — but I got no proper answers.
This isn't about the price. The pieces weren't expensive and I can afford them. It's principle. If you buy in good faith, follow the returns rules, and the company then claims damage and refuses a refund, that's a problem. It feels like an attempt to avoid returns rather than a genuine customer issue. The customer service approach made it worse. I have had better experiences with other retailers who at least provide evidence or explain properly. That comparison makes this stand out as poor.
Would I buy again? Not likely. The clothes themselves were fine in hand, light and soft, but the way the return was handled and the lack of transparent communication put me off. I'll spend my money elsewhere, with firms that are straightforward and stop wasting my time.Black bodycon dress
I recently got this black bodycon dress that I ordered, and it's exactly what I expected from the website. It fits me perfectly and the quality of the material is really good. The only thing that let me down was how long it took to arrive. They said it would be 3-4 days, but it actually took a whole week. Besides that little hiccup, I'm happy with what I bought.
Maternity dress return
I just want to say a huge thanks to the staff at this amazing store for their fantastic customer service. I bought some maternity dresses but missed the return deadline. Shannon was so understanding and let me return them with kindness and empathy. It really made a difference and I'm so grateful for her help. I can't wait to shop here again once I've got my shape back after the baby is born.
New outfit
I found this really cute outfit from here and had a little issue, but Beth sorted it out super quickly! She was really nice and helpful, makes me wish all companies were as awesome as this one.
Wedding dress order
I just wanted to share my experience with you all. So, I ordered this gorgeous wedding dress, but it somehow got lost during delivery. What a nightmare, right? But let me tell you, the customer service team that helped me out was absolutely amazing. There was this lovely lady called Sara, who was so nice and understanding. She gave me a few choices for a refund or credit, knowing how essential this dress was for my big day. Even though I was gutted about not having the dress for the wedding, I was honestly really impressed with the care and attention I got from them.
Out-of-stock item inquiry
I sent a message on Instagram asking about a product that was sold out, and I was really impressed with the customer service I got. Karolina replied quickly and let me know when the item would be back in stock, and she was really friendly and polite. I'm grateful for the fast and helpful reply, it helped me decide what to do about buying it. Thanks a lot, Karolina, for all your help!
Engagement party dresses
The customer support I received was really great when I had to return some items because I was unwell. Shannon was so understanding and helpful, she gave me more time to return the items which was really kind. Her support was a real help and it meant a lot to me during a tough time. Being able to talk to someone like Shannon made it much easier to sort out the problem.
Dresses
I was really impressed with the customer service and communication at this place. The staff were really helpful, answering all my questions quickly and being super friendly while I shopped. They had a great selection of dresses, with really unique styles that you don't see everywhere. It was also great to see they had sizes to suit all body types, really inclusive and thoughtful.
Amazing dresses
The dresses are absolutely gorgeous, they fit me like a glove and are exactly what I need for all the upcoming summer parties. I'm thrilled I stumbled upon this place, the service is fantastic and I couldn't be more satisfied!
3 dresses
Beth's customer service was absolutely fantastic. I really appreciated how helpful and patient she was in handling my query. I must say, the dresses I bought were top notch in terms of quality and value for money - the material used was absolutely beautiful. Overall, I am extremely satisfied with my purchase.
Discount code not working
I managed to get a discount code for my very first order, was really looking forward to it. But when I attempted to use it, it ended up not working! I was really disappointed. I reached out to customer service and a lady named Bianca assisted me. She responded super swiftly, like within a day, and resolved the issue. She even refunded me the discount amount even though my order had already arrived. Bianca was incredibly kind, wish she was my pal! Oh, and to top it off, delivery from the UK to Ireland was unbelievably speedy!
Forgot to add discount
I was really stressed because I forgot to put in my student discount code when I was ordering my stuff. But this lovely person called Chloe helped me out super fast! She was amazing and sorted it all in just 2 minutes. Now I've got my discount and I'm really happy!
Wedding dress purchase
Oh wow, I absolutely loved the dress I bought, it was so beautiful! I wore it to my aunt's wedding and everyone said I looked like a princess in it! The dress was exactly like the photo, it fitted perfectly and was made of really nice material. I actually ordered two sizes just to be safe, but I ended up missing the return date. Luckily, Shannon from customer service was incredibly kind and allowed me to return it late. She made the whole process so simple, so a big thank you to Shannon! Overall, I am extremely happy with both my dress and the customer service. I will definitely be buying from here again!
Black Bodycon Dress
The delivery experience I had with my black bodycon dress was a total nightmare. Auspost just sent it back without even giving me a heads up, it left me really angry. Luckily, I contacted customer service and Julie was amazing. She got back to me fast, took control of the situation, and even gave me a gift card to make up for it and sent my new order with express shipping. I was really impressed with how well they dealt with the problem, especially considering it was my first time buying from them. Huge thanks to Julie for coming to the rescue!
Excellent customer service
I have to say, the customer service at this place is absolutely fantastic. I had a problem with my order, but the staff, especially Alice and Shannon, were so helpful. They were really friendly, polite, and patient in helping me, and they managed to solve the issue quickly. I was really impressed with how professional they were and how willing they were to help. I will definitely be coming back to this place again.
About Club L London
Nowadays, it is so much easier and affordable to do all of your clothes shopping online, instead of going into a store, waiting in long lines and not always being able to find your size because it’s out of stock. Luckily, online retailers like Club L London make online shopping accessible, affordable and fun! Moreover, you can find various fashion items in many sizes for reasonable prices! Online shopping is much more convenient and makes life a lot easier, especially when you can order clothes without leaving your home, and they get delivered straight to your doorstep! When considering purchasing from an online retailer, it’s important to read customer reviews to hear about other customers’ first-hand experiences with the company. Read on to learn more about the company, and then read Club L London Reviews to help you make an informed decision about Club L London.
About Club L London
Club L London is an online fashion retailer originally founded in 2007 that offers clothing in sizes 4-24 to cater for every woman out there. Their goal is to provide trendy, long-lasting statement pieces so that every woman can feel stylish and confident Club L London’s fashion pieces are designed and manufactured in-house in the UK by their garment specialists, designers and trend experts, and they have new collections that drop every week. Club L London is known for their inclusive sizing, affordable pricing and premium quality. In addition, they offer clothing and fashion accessories, with many different categories, so you’re sure to find what you like.
Products and Services of Club L London
Club L London offers a wide range of women’s fashion items, from dresses to jumpsuits, maternity wear, jewellery, pants and shirts! They also have an “Occasion” category on their website, where you can find the perfect outfit for a birthday, prom, graduation, a party, a black tie event, a bridal party, a wedding, or even if you’re a bridesmaid! Club L London also offers plus size, petite and maternity clothing and is inclusive when it comes to offering clothing for women of all shapes and sizes. If you sign up for the Club L London newsletter, you can get 15% off your first order from their website. Club L London also offers a loyalty programme where you can receive benefits for shopping with them. You can collect loyalty points you can exchange for vouchers depending on the number of points you accumulate. Additional benefits include exclusive discounts, birthday treats, early access, surprise gifts, secret sales, restock alerts and double points days. The benefits you receive depend on the type of loyalty status that you have: Red Carpet, Golden, or VIP. All you need to do to join the loyalty club is create an account and start shopping to earn points! You can also earn points by referring your friends. Club L London also offers a student discount of 15% to make things more accessible and affordable for all customers. They also have a key worker discount of 17% for those in the healthcare, care and social work fields.
Club L London Sizing
Whenever you purchase clothes online, one of the biggest concerns is sizing because you can’t try anything on until you’ve made your purchase and received your order. If you’re considering ordering from Club L London, you may wonder, is Club L London true to size? Does Club L London run small? You want to ensure that the clothes you order fit because otherwise, you may have to go through the hassle of returning or exchanging your items, and you don’t want to deal with the disappointment of being sold out in other sizes. Luckily, you can read Club L London size reviews to find out from other customers whether Club L London's clothing runs according to size.
Additional Services of Club L London
Club L London accepts a few payment methods on their website: Apple Pay, Mastercard, Visa, American Express and Paypal. Club L London also gives you the option of purchasing a digital gift card which you can send as a gift to someone. Club L London offers standard delivery, next-day delivery, and click-and-collect. The cost of shipping depends on the area that you’re shipping to. The time it takes to deliver will also depend on this and the day you order. Club L London also offers premier delivery, which works like a subscription, and all you need to do is pay a small monthly subscription fee for unlimited deliveries that year. Club L London also offers convenient returns using their special returns methods for all UK full-price items. You can read Club L London returns reviews online to hear about other customers’ experiences with Club L London’s returns policy and methods of returns.
Email: cs@clubllondon.com
Phone: +44 1215223724
Instagram: @clubllondon
Club L London Complaints, Compliments and Tips
Have you ever ordered fashion items from Club L London before? Consider writing a review about your experience with the company. Potential customers want to read all about Club L London complaints and compliments when ordering from the company. Many people will also have many questions, which you can probably answer if you’ve ordered from the company before. Questions like, is Club L London small fitting? What is their customer service like? How long did your items take to arrive? Did you get exactly what you ordered? You can write a customer review describing your feedback for the brand so that potential customers can read in Britain, which will help them learn more about the company they want to order from. They could also read Club L London Trustpilot reviews, but they’d much rather hear about your experience!
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Categories Club L London
Online shopping | Fashion Reviews & Experiences | Electronics Reviews & Experiences
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Last update: November 2025
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Review with most votes
x2 Dresses
I purchased two dresses and they were not suitable so I returned the items in due time for a refund. This company failed to provide a refund and have not resolved my request/que... Read onBy: Anonymous