Club L London

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Club L London

50% Would buy here again

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Spotlight: What are our customers saying?

C
Cathy
Shocking customer service! I ordered a dress, it arrived with three gaping holes in in the front seam. I sent photos and asked for some form of resolution, the response I got was the stock standa...Read on
N
Natasha
Pros but definitely cons. The dresses are absolutely amazing no faults at all, apart from I order all dresses in a 14 and they fitted but a certain style I had to get a 12, and that was still bag...Read on
T
T Goutzas
Terrible company to deal sent me faulty item acknowledged it was faulty but refused to pay for return shipping forced top lodge claim with PayPal for refund and then took over a month to get my m...Read on
A
Anonymous
I purchased two dresses and they were not suitable so I returned the items in due time for a refund. This company failed to provide a refund and have not resolved my request/query into when this wi...Read on

All reviews (4)

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  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Dresses


    Shocking customer service! I ordered a dress, it arrived with three gaping holes in in the front seam. I sent photos and asked for some form of resolution, the response I got was the stock standard return policy. I’ve written again, but still no response! I will definitely think twice before ordering from them again..


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Dresses

    Pros but definitely cons.
    The dresses are absolutely amazing no faults at all, apart from I order all dresses in a 14 and they fitted but a certain style I had to get a 12, and that was still baggy.
    But the dresses are worth every penny.

    BUT! I ordered three different orders due to the sizing being wrong, and then I saw I wanted another dress, this was due to going to a few weddings. In the end I kept 3 dresses, one from each other. Here’s the down fall to the company, I sent them all back together and it took three weeks for them to reply to my email. stating it takes 10 workings day, it had been over that as I could see on my Royal Mail tracking that they got the items back. they tried saying to me that they got there at different times but my tracking said different. anyways, I finally got my refund back gradually throughout the day only because I said I will never shop with them. I noticed that they refunded me for the dress I kept but didn’t for one I sent back. they were being sneaky as they were the same colour and when I got the email for the refund they take out the refund price so you can’t see. I explained what they done and for them just to refund me the rest. they wanted proof what dress I kept. So I sent a photo, then they asked me how much the difference was (it’s on their system they should know) it just kept going round in circles until I said I was gonna take this further.

    Moral of the story, this company takes your money very quickly but doesn’t give it back.

    Oh and now I’m having to wait 10 more working days for the money to go into my account which is over £300 worth.


  • Ordering

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    Would buy here again
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    Black Dress

    Terrible company to deal
    sent me faulty item acknowledged it was faulty but refused to pay for return shipping
    forced top lodge claim with PayPal for refund and then took over a month to get my money back and cost me return shipping


  • Ordering

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    Pricing

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    Would buy here again
    Overall

    x2 Dresses

    I purchased two dresses and they were not suitable so I returned the items in due time for a refund. This company failed to provide a refund and have not resolved my request/query into when this will be processed for over a month now. The customer service is appalling and they've just given me the run around. I would never shop at this place again, it also appears that I am not the only consumer who has experienced this with this company.


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Club L London

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About Club L London
Club L London is an online destination for the stylish, confident and fashion-savvy lady. The company was founded in 2007. They assert to have been in the business of offering iconic silhouettes; statement designs and embellishments designs. Their fashion items are manufactured in-house in the UK and abroad by their team of garment specialists, designers and trend experts.

Products and services of Club L London
Club L London offers a wide range of clothing, accessories, bridesmaids dresses and tailored wears from their fashion house, Sia & Stars and Nakey Nakey fashion brands. Their collections include maxi dresses, mini dresses, midi dresses, jumpsuits, playsuits, tops, bodysuits, skirts, shirts, trousers, swimwear, lingerie, bags, belts, jewellery, bridesmaids dresses and more. They offer free delivery to the UK, US and Australia.

Compliments, complaints and tips for Club L London
Have you invested in any of the fashion items offered by Club L London? Did you get exactly what you ordered for? Did your ordered items arrive in a good condition? Would you mind sharing your experience with us? You can also share ideas on how the company can improve its products and services. We look forward to hearing from you!