Club L London48 reviews
This score is based on 48 genuine reviews submitted via BritainReviews since 2021.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Devolución
Hice una devolución de un pedido el 22 de octubre, estamos a 23 de noviembre (UN MES DESPUÉS) y parece que aún no han recibido ellos el pedido, cuando según la compañía de transportes, el pedido les llegó en su oficina el 26 DE OCTUBRE (pocos días después de haberlo enviado). Yo he tenido que contactarlos para tener noticias (3 semanas después del envío) y la atención al cliente es casi inexistente. Después de que pagas gastos de envío para recibirlo y para enviarlo (habiendo hecho una compra de más de 200€) Parece que tienes que suplicar por tu dinero... Creo haber ido yo misma desde París a su oficina en Inglaterra habría salido más rentable y rápido... La ropa de buena calidad, pero el servicio tiene mucho que mejorar. No lo recomendaría ni volvería a comprarles.
3 dresses
I bought two dresses from Club L London for my daughters prom. She tried them both on briefly but didn't like the colour so we ordered her a other from Club L which she liked. We returned the first two - my wife works in retail so made sure they were in good order and packaged them as best she could. When the dresses arrived they came in small bags within a ... bag so were somewhat crumpled and creased.
A few days later I received a refund for one dress. I was worried that perhaps the company had not realised there were two returned, but I had filled out the paperwork correctly so waited a while longer. Still no refund.
I emailed the company and eventually received a response stating that one of the dresses was in "poor condition".
I was shocked by this so enquired as to what this "poor condition" was - but received no response.
I have since chased the company umpteen times and had no reply.
I took to social media to find that there were a number of other customers complaining about various aspects of this company and their refunds.
I believe that this company has poor practices, acts deceitfully and rips off customers.
I would strongly advise not to buy from them.Maternity Dresses
Do not purchase from here! If the item doesnt fit, you have to pay $19 to return and you only get refunded the item without Do not purchase from here! If the item doesnt fit, you have to pay $19 to return and you only get refunded the item without tax or delivery so you end up losing over $30tax or delivery so you end up losing over $30
Dress
Be careful when buying from this place. Don’t let quick delivery and pretty pictures fool you. The quality is not what it looks in the pictures but the worst is that they don’t refund you if the item is broken and push it on you ‘the item didn’t arrive in a good condition’ oh no surprise! It didn’t arrive in a good condition at my house how would I fix it and get it back to you how you expect.
Customer service is shocking.
I purchased twice from them, and similar issue every single time.
So girls don’t go buying various outfits to try it on as you will might but get your refund!Dresses
Shocking customer service! I ordered a dress, it arrived with three gaping holes in in the front seam. I sent photos and asked for some form of resolution, the response I got was the stock standard return policy. I’ve written again, but still no response! I will definitely think twice before ordering from them again..Dresses
Pros but definitely cons.
The dresses are absolutely amazing no faults at all, apart from I order all dresses in a 14 and they fitted but a certain style I had to get a 12, and that was still baggy.
But the dresses are worth every penny.
BUT! I ordered three different orders due to the sizing being wrong, and then I saw I wanted another dress, this was due to going to a few weddings. In the end I kept 3 dresses, one from each other. Here’s the down fall to the company, I sent them all back together and it took three weeks for them to reply to my email. stating it takes 10 workings day, it had been over that as I could see on my Royal Mail tracking that they got the items back. they tried saying to me that they got there at different times but my tracking said different. anyways, I finally got my refund back gradually throughout the day only because I said I will never shop with them. I noticed that they refunded me for the dress I kept but didn’t for one I sent back. they were being sneaky as they were the same colour and when I got the email for the refund they take out the refund price so you can’t see. I explained what they done and for them just to refund me the rest. they wanted proof what dress I kept. So I sent a photo, then they asked me how much the difference was (it’s on their system they should know) it just kept going round in circles until I said I was gonna take this further.
Moral of the story, this company takes your money very quickly but doesn’t give it back.
Oh and now I’m having to wait 10 more working days for the money to go into my account which is over £300 worth.Black Dress
Terrible company to deal
sent me faulty item acknowledged it was faulty but refused to pay for return shipping
forced top lodge claim with PayPal for refund and then took over a month to get my money back and cost me return shippingx2 Dresses
I purchased two dresses and they were not suitable so I returned the items in due time for a refund. This company failed to provide a refund and have not resolved my request/query into when this will be processed for over a month now. The customer service is appalling and they've just given me the run around. I would never shop at this place again, it also appears that I am not the only consumer who has experienced this with this company.
About Club L London
Nowadays, it is so much easier and affordable to do all of your clothes shopping online, instead of going into a store, waiting in long lines and not always being able to find your size because it’s out of stock. Luckily, online retailers like Club L London make online shopping accessible, affordable and fun! Moreover, you can find various fashion items in many sizes for reasonable prices! Online shopping is much more convenient and makes life a lot easier, especially when you can order clothes without leaving your home, and they get delivered straight to your doorstep! When considering purchasing from an online retailer, it’s important to read customer reviews to hear about other customers’ first-hand experiences with the company. Read on to learn more about the company, and then read Club L London Reviews to help you make an informed decision about Club L London.
About Club L London
Club L London is an online fashion retailer originally founded in 2007 that offers clothing in sizes 4-24 to cater for every woman out there. Their goal is to provide trendy, long-lasting statement pieces so that every woman can feel stylish and confident Club L London’s fashion pieces are designed and manufactured in-house in the UK by their garment specialists, designers and trend experts, and they have new collections that drop every week. Club L London is known for their inclusive sizing, affordable pricing and premium quality. In addition, they offer clothing and fashion accessories, with many different categories, so you’re sure to find what you like.
Products and Services of Club L London
Club L London offers a wide range of women’s fashion items, from dresses to jumpsuits, maternity wear, jewellery, pants and shirts! They also have an “Occasion” category on their website, where you can find the perfect outfit for a birthday, prom, graduation, a party, a black tie event, a bridal party, a wedding, or even if you’re a bridesmaid! Club L London also offers plus size, petite and maternity clothing and is inclusive when it comes to offering clothing for women of all shapes and sizes. If you sign up for the Club L London newsletter, you can get 15% off your first order from their website. Club L London also offers a loyalty programme where you can receive benefits for shopping with them. You can collect loyalty points you can exchange for vouchers depending on the number of points you accumulate. Additional benefits include exclusive discounts, birthday treats, early access, surprise gifts, secret sales, restock alerts and double points days. The benefits you receive depend on the type of loyalty status that you have: Red Carpet, Golden, or VIP. All you need to do to join the loyalty club is create an account and start shopping to earn points! You can also earn points by referring your friends. Club L London also offers a student discount of 15% to make things more accessible and affordable for all customers. They also have a key worker discount of 17% for those in the healthcare, care and social work fields.
Club L London Sizing
Whenever you purchase clothes online, one of the biggest concerns is sizing because you can’t try anything on until you’ve made your purchase and received your order. If you’re considering ordering from Club L London, you may wonder, is Club L London true to size? Does Club L London run small? You want to ensure that the clothes you order fit because otherwise, you may have to go through the hassle of returning or exchanging your items, and you don’t want to deal with the disappointment of being sold out in other sizes. Luckily, you can read Club L London size reviews to find out from other customers whether Club L London's clothing runs according to size.
Additional Services of Club L London
Club L London accepts a few payment methods on their website: Apple Pay, Mastercard, Visa, American Express and Paypal. Club L London also gives you the option of purchasing a digital gift card which you can send as a gift to someone. Club L London offers standard delivery, next-day delivery, and click-and-collect. The cost of shipping depends on the area that you’re shipping to. The time it takes to deliver will also depend on this and the day you order. Club L London also offers premier delivery, which works like a subscription, and all you need to do is pay a small monthly subscription fee for unlimited deliveries that year. Club L London also offers convenient returns using their special returns methods for all UK full-price items. You can read Club L London returns reviews online to hear about other customers’ experiences with Club L London’s returns policy and methods of returns.
Email: cs@clubllondon.com
Phone: +44 1215223724
Instagram: @clubllondon
Club L London Complaints, Compliments and Tips
Have you ever ordered fashion items from Club L London before? Consider writing a review about your experience with the company. Potential customers want to read all about Club L London complaints and compliments when ordering from the company. Many people will also have many questions, which you can probably answer if you’ve ordered from the company before. Questions like, is Club L London small fitting? What is their customer service like? How long did your items take to arrive? Did you get exactly what you ordered? You can write a customer review describing your feedback for the brand so that potential customers can read in Britain, which will help them learn more about the company they want to order from. They could also read Club L London Trustpilot reviews, but they’d much rather hear about your experience!
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Categories Club L London
Online shopping | Fashion Reviews & Experiences | Electronics Reviews & Experiences
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Last update: January 2026
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Review with most votes
x2 Dresses
I purchased two dresses and they were not suitable so I returned the items in due time for a refund. This company failed to provide a refund and have not resolved my request/que... Read onBy: Anonymous