Dino Decking8 reviews
This score is based on 8 genuine reviews submitted via BritainReviews since 2026.
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Halfway through unloading I thought 'not again' — this was my fifth order and the quality has slipped from earlier deliveries. Fair few boards and spindles were dented or splintered, some warped so you couldn't use them without a lot of tweaking. They felt rough, edges were sharp and the finish scuffed in places. The driver said he'd logged it with the office, so I emailed, sent photos and sent more. It dragged on and the customer changed their mind, which I had to absorb. Still waiting on a refund or replacements. Not terrible, but annoying.
Nice at first, then went downhill
On a bright morning I was standing on the new boards thinking job done — they did look smart at first. We got them after a move because my back needs an even, comfortable surface, so I wanted something sturdy. For about six months they were pleasant underfoot, then the planks started to fade, split and warp where water pooled. Feels rough now, not really water-resistant. Sent loads of photos and asked for a site visit, but no proper help. Not useless, just disappointing.
Rough start, decent finish
they stuck to a 28‑day returns rule even though delivery was on their timetable and I wasn’t ready. After a proper phonecall things were smoothed out and they organised a collection/credit. Still a bit annoyed about the hassle, but overall relieved.
Sceptical at first
I nearly didn't buy these — I had that nagging worry that the delivery would turn up battered, and I was short on time because I needed the boards for a decking job at home, weekend deadline. When the van arrived some boards were scuffed and one had a gouge, so I phoned. It took a few calls and a week, but they replaced the worst pieces and gave a refund. It was annoying, I lost time fitting around damaged bits, but in the end they fixed the main issue, so I'm glad I stuck with it.
Boards looked fine then split
I bought just over £2,000 of composite decking and used it straight away. At first it felt solid underfoot but after about a year six boards started to split along the joins. Customer services quickly pointed to "incorrect installation" and told me gaps of 8–15mm were needed at butt joins — which, I mean, basically admits the boards move with the seasons. They did send six replacements after ages of emails, but the colour was noticeably different; they said the originals had faded. Feels like a recurring excuse. I've had better honesty from other suppliers, so I won't be buying from them again.
Little victory on the deck
the boards expand in heat and leave little gaps, but a quick adjustment sorts it. Only gripe is the delivery cost — steep, a bit daft really. Overall, pleased once I put the elbow grease in and made a couple of tweaks.
Quietly disappointed
I bought decking for the garden because we needed to replace some rotten boards and my husband had taken a day off to crack on with it. Delivery showed up but with someone else’s screws — we only spotted it after about 15 minutes. The driver said he couldn't come back and they'd send screws by DPD the next day. Customer service phoned him and basically told us the same, which was annoying (he'd booked the day off, so that mattered). The screws did arrive and we finished the job, but they're clearly cheap and a few stripped when we drove them in. I'm sceptical they'll last, yet the decking itself looks fine for now and the job got done. Not thrilled, but not disaster either — minor hassle overall, but it did the job.
A bit of a rollercoaster
“we can’t advise, refer to the email,” which drove me a bit mad. It finally arrived three days late, so yes, I lost a day and paid for a labourer who couldn’t work — annoying and avoidable. But, weirdly, the moment I knew I was actually happy was when it was fitted and we started using it: the finish is nicer than I expected, everything feels solid, and little things — like smoother handles and a decent fit — made me grin. The customer service felt brusque and could be much clearer, a proper ETA or a text would’ve saved me money and stress, but the product itself surprised me in a good way and now it’s part of the daily routine. So mixed feelings: poor communication, but pleased with the end result.
About Dino Decking
Dino Decking is a supplier of decking products, with a focus on composite decking boards and related outdoor materials. The business serves homeowners and trade customers looking for materials for gardens, patios and other exterior spaces. Its range typically includes decking boards and associated accessories for installation and finishing.
This information is based on publicly available data and is provided for orientation purposes only.
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Categories Dino Decking
Online shopping | Tools & Hardware Reviews & Experience | Homeware Reviews & Experiences
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Last update: June 2026
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Review with most votes
A bit of a rollercoaster
“we can’t advise, refer to the email,” which drove me a bit mad. It finally arrived three days late, so yes, I lost a day and paid for a labourer who couldn’t work — annoying an... Read onBy: Megan