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chair
I ordered in December and am still waiting. I can't speak to anyone, and they don't respond to emails. Stay away from this company. I wish I had. If I could leave a no-star review, then I would, but it won't let me.
3 seater sofa, 2 love seats, storage box (Soho range)
Oh, I am absolutely thrilled with the things I purchased! I managed to get a huge sofa, a couple of adorable love seats, and a useful storage box from the Soho collection. They are all really high quality and fit perfectly in my room. The service was fantastic as well, they kept me updated on my order throughout the whole process. I would definitely recommend my friends to shop there too.
Pillowcases, Duvet-cover
I ordered some pillowcases and a duvet cover from this company not long ago. The pillowcases turned up quickly, which was good. But the duvet cover took ages to arrive, even though I asked about it in a couple of emails. I was really let down by the lack of help and communication from the customer service team. When the duvet cover finally came, I thought the quality wasn't up to scratch. Maybe it's just me, but I wasn't too keen on the product as a whole.
Bedding purchase
I bought some bedding from this shop the other day and I have to say, I'm really happy with it. The quality is good and it was definitely worth the money. The only downside was the ordering process - it was a bit of a let down that there wasn't an option to collect it from a store, that would have been much easier for me.
Bed and mattress purchase
I recently bought a bed and mattress from the store and I have to say, I am really pleased with the quality. The bed looks fantastic and the mattress is so comfy, giving me a great night's sleep. The prices were really good compared to other companies selling the same kind of products. Plus, the delivery service was excellent. They kept me informed during the delivery and made sure everything arrived on time and in perfect condition. All in all, I am very happy with my purchase and would definitely recommend this store to others.
New bedding set
Well, I have to admit that my order got off to a rocky start with some missing items, but I must say, the customer service team really impressed me by fixing everything quickly and professionally. Their efficient and friendly approach was a pleasant surprise. And as for the bedding set I got, I couldn't be happier with it! The quality is excellent, and it looks even nicer in real life than it did online. I will definitely be coming back as a customer and would highly recommend this place to anyone in search of top-notch home goods.
Sofa purchase
I just wanted to say that buying a sofa from your store went really well. The sofa looks amazing in my living room and I'm happy with the quality considering the price. Ordering it was easy and quick, and I was pleased to get it so soon. There was a small hiccup with the delivery at first, but the customer service team fixed it quickly and well, which I thought was great. All in all, I'm really pleased with my shopping experience at your store.
Furniture set
I have to admit, waiting for my furniture set felt like it took forever, but it was totally worth it in the end. The pieces are super comfy and they look great in the space I had in mind for them. Although, I was a bit surprised when the chair and the footstool arrived on different days, and from different delivery companies. I ordered them together at almost the same time, so it was a bit confusing to get them separately.
Basic bed purchase
The ordering process from this company was a bit confusing because the confirmation emails didn't have clear delivery timelines, unlike other companies I've used before. But once they told me when it would be delivered, everything made sense. The bed seems alright in terms of quality, with the material being just average. I'm waiting to see if a crease in the material will go away. If I was going to put this bed in my main bedroom instead of the spare one, I probably would have sent it back.
Cotton sheets, duvet set, summer duvet
My daughter actually told me about Dusk, and I am really pleased she did. I had never even heard of them before, but I thought I'd give them a go as they had some great deals on bedding. I ordered a few cotton sheets, and I was really impressed by how good they were. They were so great that I ended up buying a duvet set and a summer duvet too. The products are all on sale, but the quality is much better than what you'd get in regular shops. One thing I really like about Dusk is their returns policy, which is really good for customers who might change their minds. After trying out Dusk, I won't be going anywhere else for my bedding needs.
Soho Sofa bed in natural
I would recommend steering clear if you can! I bought the Soho Sofa bed in natural which was supposedly in stock, but the delivery dates just kept getting delayed. Customer service wasn't very helpful and didn't give me much confidence that I would actually receive the item. I'm really disappointed with every part of my experience ordering from dusk.
Bed and mattress purchase
I recently bought a bed and mattress from this store, and I must say I was really impressed with the whole experience. I ordered with a 10-day dispatch date, and I was pleasantly surprised when they were dispatched on time. The courier company kept me updated throughout, which I thought was a nice gesture. When the items arrived, the delivery team were really polite and professional. They even took the time to place the bed and mattress in the room we wanted without any hassle. As for the bed and mattress, they are top quality and I would definitely recommend them to others.
Bar stools purchase
I just have to say, I'm really disappointed with my online ordering experience. I bought some bar stools in February and was told they'd be ready in 2 weeks. But here we are on June 8th and now they're saying I won't get them until August. The lack of communication and transparency is just not on. It kind of feels like they don't really care about keeping us in the loop or making sure we're happy. And to add insult to injury, there's no one to even speak to about my concerns. Plus, I still haven't got my money back. It's a complete nightmare.
Sateen deep fitted sheet
I recently bought a lovely sateen deep fitted sheet from this shop. We found out that our super king size sheet was too small, so we thought we'd try this one. The quality is really great, it has a lovely sheen that makes our bedding look even better. Definitely recommend it!
Bed and mattress purchase
I bought a bed and mattress not long ago but had to wait over a month for them to arrive. The whole process was really unprofessional and annoying. It was so hard to speak to an actual person with the customer support system, especially with the automated replies. And when I finally did speak to someone, they took ages to respond to my emails. I won't be buying from them again and I wouldn't recommend them to anyone else either.
Overpriced and disappointing
I'm really angry at the moment. I bought something that was super expensive and the quality was rubbish. I felt really disappointed. Also, trying to return it was a nightmare. I have to pay to send it back and I can't even go to the store because I'm only 12. It's completely unfair!
Customer Service Experience
As a customer of this company, I must say their customer service is outstanding. I had a problem with my delivery, which was actually the fault of the courier and not the company. However, the staff at this company were swift in helping me sort out the issue of the unauthorized return and managed to track and send out my order without delay. Their customer service is truly exceptional, and I was extremely impressed by their commitment to resolving my problem. I left as a very satisfied customer, and that's all thanks to the fantastic service I experienced.
Bedding and towels purchase
I've just bought some stuff from this shop and I've got to say, I was really impressed with the bedding, towels, and pillowcases. The bedding I picked up for my teenage son's bed was not only lovely, but super comfy too! He absolutely loved it, which made me even happier about my choice. The towels I got for my bathroom were top-notch quality too, adding a bit of luxury to the room. All in all, I'm a very happy customer and I wouldn't think twice about telling others to check out this store for some high-quality bedding and towels.
Cushion covers purchase
I have to say, the cushion covers I bought were really great! They were such good quality and looked way more expensive than they really were. I could easily think they came from a fancy designer shop. My whole experience with the products from this store has always been excellent.
Bed frame and mattress
I recently bought a bed frame and mattress from Dusk and when it arrived, the boxes were really dirty and torn. Luckily, the items inside were all in good condition and ready to use! Putting the bed frame together was a piece of cake, really easy. <br><br>Let's chat about the mattress now. The first few nights were amazing, like sleeping on a fluffy cloud, I've never slept better! But after a few days, the memory foam started to sink in the areas where I usually lay. Waking up felt lower, except for my legs which felt fine. I reckon it just needs some time to adjust, that 100-night trial might be useful after all.
About Dusk
There's time for everything, time to work and time to rest. For many, a night of good night sleep is the best way of resting. Recent studies have shown that most people struggle to find sleep early enough when the get on the bed. One of the reasons for this struggle is the use of poor quality bedding. Some beddings are made with materials that cause irritation to the skin, and it can't be easy for anyone to sleep on them without experiencing some form of discomfort. For sheets, cotton is a popular choice for many because it doesn't irritate the skin. Dusk and online retailer of bedding affirms offering beddings made with 100% superior cotton. But do they really offer the best when it comes to bedding? Do they have a good track record? We can't vouch for this company, nevertheless, we advise potential customers to validate these claims by reading independent customer reviews of Dusk here before considering giving them a try.
About Dusk
Dusk is an acclaimed UK’s fastest-growing online bedding retailer. Established in 2016, this company offers a wide range of bed products including; duvet covers, pillowcases, and sheets amongst others. Dusk claim their products are designed with materials that are hand-picked by their team. They assert bed linen is the epitome of luxury for less with a mix of modern and timeless designs. They boast of the entrepreneurial team with a track record in e-commerce and of disrupting the market. "Our bedding is from 100% superior cotton and finished in either a crisp percale or silky sateen for ultimate comfort" claimed Dusk
Products and services of Dusk
Dusk offer bed linen like duvet covers, pillowcases, fitted sheets and flat sheets. Their duvets could be goose down or duck down. They also offer throws, bedspreads, cushions & covers, pillows, protectors and toppers, towels, bath mats, cushion covers, home fragrances like candles and diffusers. They claim their duvet covers, pillowcases and sheets are incredibly soft and breathable which will help their customers achieve a restful night’s sleep. Dusk offers free standard shipping for orders over £50 and it takes a duration of 3 to 5 working days. They allow the return of any item within 90 days of receipt if it is unused, unwashed, in its original packaging and with all tags attached. Processing of refund after return can take up to 14 Calendar days.
Compliments, complaints, and tips for Dusk
If you have ever ordered a product from Dusk, we would like to know what you think about them. Were you satisfied with the duvet cover you got from Dusk? What's your take on the quality of their products, are they worth their prices? What can you tell us about their products and services, are their reasonably priced and boundless? What should a first-time visitor know about transacting with this company? What can you say about the customer service, shipping, and delivery? What can be improved in the aforementioned areas? Your Dusk experiences and feedback will benefit the company and help potential clients choose wisely. We’d love to hear from you soon.
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Contact Information
Small Mill North, Chadwick St, Leeds
LS10 1LJ Leeds
United Kingdom
Categories Dusk
Online shopping | Homeware Reviews & Experiences
Page Statistics
Seite online seit: 4 February 2021
Letzte aktualisierung: 17 March 2025
Review with most votes
Fitted sheet
Beautiful cotton & lovely deep sides. Loved the sateen finish. The only thing I would say is that on opening there was a pretty unpleasant smell to the sheet - it's in the... Read onBy: Claire Whitby