Dusk Reviews UK 2023

Dusk

There's time for everything, time to work and time to rest. For many, a night of good night sleep is the best way of resting. Recent studies have shown that most people struggle to find sleep early enough when the get on the bed. One of the reasons for this struggle is the use of poor quality bedding. Some beddings are made with materials that cause irritation to the skin, and it can't be easy for anyone to sleep on them without experiencing some form of discomfort. For sheets, cotton is a popular choice for many because it doesn't irritate the skin. Dusk and online retailer of bedding affirms offering beddings made with 100% superior cotton. But do they really offer the best when it comes to bedding? Do they have a good track record? We can't vouch for this company, nevertheless, we advise potential customers to validate these claims by reading independent customer reviews of Dusk here before considering giving them a try.

About Dusk

Dusk is an acclaimed UK?s fastest-growing online bedding retailer. Established in 2016, this company offers a wide range of bed products including; duvet covers, pillowcases, and sheets amongst others. Dusk claim their products are designed with materials that are hand-picked by their team. They assert bed linen is the epitome of luxury for less with a mix of modern and timeless designs. They boast of the entrepreneurial team with a track record in e-commerce and of disrupting the market. "Our bedding is from 100% superior cotton and finished in either a crisp percale or silky sateen for ultimate comfort" claimed Dusk

Products and services of Dusk

Dusk offer bed linen like duvet covers, pillowcases, fitted sheets and flat sheets. Their duvets could be goose down or duck down. They also offer throws, bedspreads, cushions & covers, pillows, protectors and toppers, towels, bath mats, cushion covers, home fragrances like candles and diffusers. They claim their duvet covers, pillowcases and sheets are incredibly soft and breathable which will help their customers achieve a restful night?s sleep. Dusk offers free standard shipping for orders over £50 and it takes a duration of 3 to 5 working days. They allow the return of any item within 90 days of receipt if it is unused, unwashed, in its original packaging and with all tags attached. Processing of refund after return can take up to 14 Calendar days.

Compliments, complaints, and tips for Dusk

If you have ever ordered a product from Dusk, we would like to know what you think about them. Were you satisfied with the duvet cover you got from Dusk? What's your take on the quality of their products, are they worth their prices? What can you tell us about their products and services, are their reasonably priced and boundless? What should a first-time visitor know about transacting with this company? What can you say about the customer service, shipping, and delivery? What can be improved in the aforementioned areas? Your Dusk experiences and feedback will benefit the company and help potential clients choose wisely. We?d love to hear from you soon.

Reviews, complaints & experiences Write a review

Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

Spotlight: What are our customers saying?

Claire Whitby 3 years ago

Beautiful cotton & lovely deep sides. Loved the sateen finish. The only thing I would say is that on opening there was a pretty unpleasant smell to the sheet - it's in the washing machine so ...Read on

Miraj 5 weeks ago

Delivery was absolutely fine - arrived in a timely manner. Issues started from the actual building of the bed - they supplied a part which is meant to twist, but does not, which means that I can...Read on

sophie 5 months ago

Worst company ever! I will never ever purchase anything from these lot ever again! They charged me £40 after i cancelled the order a few hours after placing the order. Please read the terms a...Read on

Daniel 7 months ago

Save your time and money and do not purchase from this place, customer service is non-existent. Will never be purchasing from here again!Read on

All reviews (4)

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Fitted sheet
Beautiful cotton & lovely deep sides. Loved the sateen finish. The only thing I would say is that on opening there was a pretty unpleasant smell to the sheet - it's in the washing machine so hopefully that will get rid of it. Very pleased with this purchase & although a little pricey shall be shopping with DUSK again
C
Claire Whitby 3 years ago
212 0
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Ottoman Bed
Delivery was absolutely fine - arrived in a timely manner.

Issues started from the actual building of the bed - they supplied a part which is meant to twist, but does not, which means that I cannot hook this particular part onto the bed. I've tried contacting multiple times via email, telephone and twitter to no avail.
Honestly makes no sense that for an online store, they are impossible to contact. Communication should be the most important thing for customers that can't go into a physical store to speak with you!
To summarise, I was on hold for an hour last night, and then had an automated voice telling me that their phone lines are now closed. At no point in the wait did they tell me a) what number I was in the queue, or b) what time their phone lines are open till. Both such simple and basic measures. I have then also been on hold today for 30 mins and counting, only for the automated response to repeat over and over again "please press 1 if you are happy to wait to speak to someone".
I have emailed and got the most idiotic response of "just try twisting the end of the part using a spanner" - IT DOESN'T WORK.
We are currently bedless and have no way of knowing when they will be able to offer a real solution / send a replacement part to me.
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Miraj 5 weeks ago
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sofa
Worst company ever! I will never ever purchase anything from these lot ever again!

They charged me £40 after i cancelled the order a few hours after placing the order.

Please read the terms and conditions, as soon as you place the order, doesn't matter what happens, even if it hasn't been dispatched they will still charge you, stay away from this company!
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sophie 5 months ago
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Sofa
Save your time and money and do not purchase from this place, customer service is non-existent. Will never be purchasing from here again!
D
Daniel 7 months ago
1 0
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Dusk

Reviews, complaints & experiences

Overall

25% Would buy here again

Spotlight: What are our customers saying?

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Fitted sheet

Ottoman Bed

sofa

Sofa

Dusk