Dusk33 reviews
This score is based on 33 genuine reviews submitted via BritainReviews since 2021.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Early morning chaos, cosy night
they left and now apparently I owe £30 for a re-delivery. Tried ringing, emailed, WhatsApped Dusk and felt like I'm going round in circles (no proper customer number). Took a bit longer than I'd hoped but when the mattress finally arrived and I slept on it that first night, I knew it was worth it — proper comfy, instant relief. Just sort your delivery and support, Dusk.
Half a win, half a headache
cushions are saggy, fabric's slightly faded on one seat and there's a crease that shouldn't be there. I used their online form straight away, then again, four times, and after four days still no reply. They've replied to other customers so I'm puzzled. No phone number listed, so my only option is to speak to my bank. Won't be buying again.
Relief after a long chase
emails ignored, the contact form seems to be unmonitored, and you end up repeating yourself more than once. I still think their customer care is poor and slow — I had to wait ages for a refund and for tracking updates — so don’t expect helpful service. That said, when the right item finally arrived it really did the job. Not flawless, but it works, and the price felt fair for what you get. I’d use them again but only if I had time to chase things if needed.
Late-night collapse
late one night my husband rolls over and the frame suddenly gives way. We'd bought the Ascot bedframe after a house move because my recurring lower back pain meant we needed a more supportive base. It felt like a decent buy at the time, but the frame snapped and he woke with a sore back — ended up needing a GP visit. So the product failed us. Getting anything sorted has been the worst bit. Delivery itself arrived roughly on time and the assembly crew were polite, but after the break the company has been a headache. No proper phone number, emails take days to get a reply, and when they finally responded they insisted on the original packaging for a return — which I didn't keep because who does? They're deducting £40 from the refund and won't cover delivery costs. I've been chasing this for about a month. It's been slow, bureaucratic and frankly pretty callous. To be clear, the bed felt comfortable until it failed and apart from that some parts seem fine. Not perfect, but not a total disaster — though their aftercare is the real problem.
Finally, a proper ending
I remember sitting at my laptop with a cup of tea when the thread of emails suddenly made sense. I ordered mid-January with a simple promise of 3–5 working days. It didn’t happen. For weeks I got silence or circular messages that said a lot but meant nothing. I’ve dealt with slow shops before, but this felt different — more muddled, like the ball was being dropped and then passed around. I asked for a refund more than once. At some point they sent a courier label link for an item I’d never received, which was baffling. Then, out of the blue, a customer adviser actually rang me. Proper human, apologetic, and they chased the warehouse and the courier. Within a few days a full refund showed up on my card. That call was the moment I felt satisfied — not because the mistake was small, but because someone took ownership and fixed it. It was a relief, and a nice surprise after the long wait. I’m not glowing about the whole experience. Be prepared for delays and chase-ups. But if you do get a real person on the end who sorts things, it can end well. I’ll think twice next time, but I won’t write them off completely.
Had high hopes, then a long wait
I ordered a mattress and frame in mid‑October, they quoted a 3–7 day dispatch window, job done. Except it wasn’t. After a week with no updates I emailed and was told the order was pushed out to January because of “warehouse issues”. January. That was the first red flag — and the company never bothered to tell me that in the meantime. I asked for a refund and was promised confirmation within 72 hours; I didn’t get it. Days went by, more emails, very little in reply. I gave them another shot and ordered a different frame, partly because the rep who eventually answered was polite and actually processed the refund and said they’d prioritise the new order. Small win, to be honest. But then the same silence returned: promised dispatch emails that never arrived, long holds on the phone, and replies that felt reactive rather than proactive. The communication is the real problem here — not the product itself, I never even saw it properly — but the way they handle updates and refunds. If you’re reading reviews, take the glowing ones with a pinch of salt. For anyone asking, I did tip a colleague off at first because of the price point, and I regret that. There’s a polite person or two behind the scenes, and that counts for something, but the overall experience was frustrating and unreliable. I wouldn’t recommend relying on their timelines.
Small tables, big hassle
I remember thinking it was a simple buy when my mate showed me the photos — two little nesting side tables, looked perfect. I ordered them and then things got weird right away. The confirmation email had a delivery date that was already in the past, which made me laugh and then sigh. I paid an extra £12 for a two-person delivery on something that was flat packed and clearly didn’t need two people, but fine, I just wanted the tables.
A chair that makes you test gravity
they’re low, really low, so you can’t rest your arms without feeling awkward. It makes the word “armchair” feel like a joke. Design-wise it’s as if whoever spec’d this thinks humans sit differently. I use the chair for reading and watching films; it failed both jobs. I went back to my old Ikea seat while I thought about returns.
Dealing with customer service felt like talking through a thick wall of distance — polite enough, but clearly they didn’t know what the warehouse was doing and I had to repeat basic facts. Returning it cost me £40, which stung, and the refund took about two weeks to come through. That was frustrating, but the moment I knew I was actually satisfied was when the refund hit my account and I was back in the familiar Ikea chair, no bounce, normal armrests. Strange to say, getting my money back felt like the product finally did what it should have done: leave me comfortable and not wasting my time.
So, a damp squib of a chair for me, but the process ended neatly enough once the return was completed. If you’re picky about how a chair actually feels the minute you sit, take a seat in a shop first rather than relying on pictures.chair
I ordered in December and am still waiting. I can't speak to anyone, and they don't respond to emails. Stay away from this company. I wish I had. If I could leave a no-star review, then I would, but it won't let me.
3 seater sofa, 2 love seats, storage box (Soho range)
Oh, I am absolutely thrilled with the things I purchased! I managed to get a huge sofa, a couple of adorable love seats, and a useful storage box from the Soho collection. They are all really high quality and fit perfectly in my room. The service was fantastic as well, they kept me updated on my order throughout the whole process. I would definitely recommend my friends to shop there too.
I ordered the Soho Chaise in early October and whilst i was pleased with the sofa -Customer service was appalling. I had paid for the two man delivery team. However the reality was a complete nightmare. The description states clearly that the sofa would be "delivered fully assembled to the room of your choice" Not the case at all - it arrived in large cardboard packaging which for me was not ideal. I had (still have) a broken ankle in a boot which was non weight bearing. I'm 68 years old and was left like this with an unassembled sofa and lots of card packaging. Customer service were not interested or at all helpful.
Pillowcases, Duvet-cover
I ordered some pillowcases and a duvet cover from this company not long ago. The pillowcases turned up quickly, which was good. But the duvet cover took ages to arrive, even though I asked about it in a couple of emails. I was really let down by the lack of help and communication from the customer service team. When the duvet cover finally came, I thought the quality wasn't up to scratch. Maybe it's just me, but I wasn't too keen on the product as a whole.
Bedding purchase
I bought some bedding from this shop the other day and I have to say, I'm really happy with it. The quality is good and it was definitely worth the money. The only downside was the ordering process - it was a bit of a let down that there wasn't an option to collect it from a store, that would have been much easier for me.
Bed and mattress purchase
I recently bought a bed and mattress from the store and I have to say, I am really pleased with the quality. The bed looks fantastic and the mattress is so comfy, giving me a great night's sleep. The prices were really good compared to other companies selling the same kind of products. Plus, the delivery service was excellent. They kept me informed during the delivery and made sure everything arrived on time and in perfect condition. All in all, I am very happy with my purchase and would definitely recommend this store to others.
New bedding set
Well, I have to admit that my order got off to a rocky start with some missing items, but I must say, the customer service team really impressed me by fixing everything quickly and professionally. Their efficient and friendly approach was a pleasant surprise. And as for the bedding set I got, I couldn't be happier with it! The quality is excellent, and it looks even nicer in real life than it did online. I will definitely be coming back as a customer and would highly recommend this place to anyone in search of top-notch home goods.
Sofa purchase
I just wanted to say that buying a sofa from your store went really well. The sofa looks amazing in my living room and I'm happy with the quality considering the price. Ordering it was easy and quick, and I was pleased to get it so soon. There was a small hiccup with the delivery at first, but the customer service team fixed it quickly and well, which I thought was great. All in all, I'm really pleased with my shopping experience at your store.
Furniture set
I have to admit, waiting for my furniture set felt like it took forever, but it was totally worth it in the end. The pieces are super comfy and they look great in the space I had in mind for them. Although, I was a bit surprised when the chair and the footstool arrived on different days, and from different delivery companies. I ordered them together at almost the same time, so it was a bit confusing to get them separately.
Basic bed purchase
The ordering process from this company was a bit confusing because the confirmation emails didn't have clear delivery timelines, unlike other companies I've used before. But once they told me when it would be delivered, everything made sense. The bed seems alright in terms of quality, with the material being just average. I'm waiting to see if a crease in the material will go away. If I was going to put this bed in my main bedroom instead of the spare one, I probably would have sent it back.
Cotton sheets, duvet set, summer duvet
My daughter actually told me about Dusk, and I am really pleased she did. I had never even heard of them before, but I thought I'd give them a go as they had some great deals on bedding. I ordered a few cotton sheets, and I was really impressed by how good they were. They were so great that I ended up buying a duvet set and a summer duvet too. The products are all on sale, but the quality is much better than what you'd get in regular shops. One thing I really like about Dusk is their returns policy, which is really good for customers who might change their minds. After trying out Dusk, I won't be going anywhere else for my bedding needs.
Soho Sofa bed in natural
I would recommend steering clear if you can! I bought the Soho Sofa bed in natural which was supposedly in stock, but the delivery dates just kept getting delayed. Customer service wasn't very helpful and didn't give me much confidence that I would actually receive the item. I'm really disappointed with every part of my experience ordering from dusk.
Bed and mattress purchase
I recently bought a bed and mattress from this store, and I must say I was really impressed with the whole experience. I ordered with a 10-day dispatch date, and I was pleasantly surprised when they were dispatched on time. The courier company kept me updated throughout, which I thought was a nice gesture. When the items arrived, the delivery team were really polite and professional. They even took the time to place the bed and mattress in the room we wanted without any hassle. As for the bed and mattress, they are top quality and I would definitely recommend them to others.
About Dusk
There's time for everything, time to work and time to rest. For many, a night of good night sleep is the best way of resting. Recent studies have shown that most people struggle to find sleep early enough when the get on the bed. One of the reasons for this struggle is the use of poor quality bedding. Some beddings are made with materials that cause irritation to the skin, and it can't be easy for anyone to sleep on them without experiencing some form of discomfort. For sheets, cotton is a popular choice for many because it doesn't irritate the skin. Dusk and online retailer of bedding affirms offering beddings made with 100% superior cotton. But do they really offer the best when it comes to bedding? Do they have a good track record? We can't vouch for this company, nevertheless, we advise potential customers to validate these claims by reading independent customer reviews of Dusk here before considering giving them a try.
About Dusk
Dusk is an acclaimed UK’s fastest-growing online bedding retailer. Established in 2016, this company offers a wide range of bed products including; duvet covers, pillowcases, and sheets amongst others. Dusk claim their products are designed with materials that are hand-picked by their team. They assert bed linen is the epitome of luxury for less with a mix of modern and timeless designs. They boast of the entrepreneurial team with a track record in e-commerce and of disrupting the market. "Our bedding is from 100% superior cotton and finished in either a crisp percale or silky sateen for ultimate comfort" claimed Dusk
Products and services of Dusk
Dusk offer bed linen like duvet covers, pillowcases, fitted sheets and flat sheets. Their duvets could be goose down or duck down. They also offer throws, bedspreads, cushions & covers, pillows, protectors and toppers, towels, bath mats, cushion covers, home fragrances like candles and diffusers. They claim their duvet covers, pillowcases and sheets are incredibly soft and breathable which will help their customers achieve a restful night’s sleep. Dusk offers free standard shipping for orders over £50 and it takes a duration of 3 to 5 working days. They allow the return of any item within 90 days of receipt if it is unused, unwashed, in its original packaging and with all tags attached. Processing of refund after return can take up to 14 Calendar days.
Compliments, complaints, and tips for Dusk
If you have ever ordered a product from Dusk, we would like to know what you think about them. Were you satisfied with the duvet cover you got from Dusk? What's your take on the quality of their products, are they worth their prices? What can you tell us about their products and services, are their reasonably priced and boundless? What should a first-time visitor know about transacting with this company? What can you say about the customer service, shipping, and delivery? What can be improved in the aforementioned areas? Your Dusk experiences and feedback will benefit the company and help potential clients choose wisely. We’d love to hear from you soon.
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Contact Information
Small Mill North, Chadwick St, Leeds
LS10 1LJ Leeds
United Kingdom
Categories Dusk
Online shopping | Homeware Reviews & Experiences
Page Statistics
Last update: November 2025
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Review with most votes
Fitted sheet
Beautiful cotton & lovely deep sides. Loved the sateen finish. The only thing I would say is that on opening there was a pretty unpleasant smell to the sheet - it's in the... Read onBy: Claire Whitby