Ella James26 reviews
This score is based on 26 genuine reviews submitted via BritainReviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Phone and laptop order issue
I am really disappointed with my experience at this store. I attempted to use a coupon code for my order on both my phone and laptop, but I couldn't find the option to do it. It's frustrating to see that this feature is accessible for some customers but not for others.
Bunny night lamp
I came across this really cute bunny night light in a shop in Venice whilst I was on holiday, but it was a bit pricey so I thought I'd wait and buy it online when I got back to Australia. It ended up taking 14 days for it to arrive because of some security checks on my account, but when it did, it was packed really well and now it looks awesome in my home.
Child's rucksack
I bought a small backpack for a kid, but it turned out much smaller than I thought. I wanted it for a school-age child, but it was more like one for a tiny toddler. The size described was way off.
Terrible quality control
I made the daft decision to order a metal firepit from this place for my husband's Christmas present, and it was a complete disaster. As soon as he opened the box, we could see massive cracks in the item. Dealing with their customer service was an absolute nightmare - it took weeks and loads of emails just to get a refund. They even had the nerve to say they hadn't received the item back when they were the ones who organised the return and had the tracking code! The service was absolutely shocking - steer clear at all costs.
Toy garage order
I had a really awful experience! I bought a toy garage for my kid on the 20th of December, paid extra for next day delivery, and it's now the 9th of January and I still haven't received it. I've sent two emails to complain, but haven't heard anything back, and I even tried calling but no one answered. My child is really upset, and the terrible customer service is just not acceptable. To top it off, they took the money from my account on the 20th of December but never sent the product.
happy shopping experience from Lene
We moved to a new place and I had to fix the new house. I needed some beautiful interiors that would give a great ambiance to the house. However, I needed to get an online store that sells the best. After going through all the options I was given, I decided to shop from Ella James. I ordered some outdoor lighting, furniture, and kitchenware. Within a few days it was delivered to me and it was exactly what I wanted and the price quite affordable. I am satisfied with their products and will shop from them again whenever I need any of the products that they sell. I recommend Ella James to anyone looking to buy quality home interiors, garden accessories, furniture, and toys.
About Ella James
Everyone appreciates a beautiful home. Conversely, no one enjoys the opposite of a beautiful home. But what exactly makes a home beautiful? Is it the structure? The paint job? The furniture? Well, all these elements contribute to creating a beautiful home, but there's something else that adds that extra touch of beauty. What is it? Accessories! Home accessories play a crucial role in enhancing the beauty of a home. They are what make certain houses leave us astonished and speechless. Whether it's the elegant glass cylinders hanging from the ceiling or the polished glassware used for serving, these accessories leave a lasting impression on us, creating memories that we cherish. This is the magic of accessories - they leave a mark on your mind, ensuring that you remember them even when they are out of sight. If you're looking to adorn your home with some exquisite accessories, you might want to check out Accessories. They are as indispensable as a warm hearth on a snowy day.
About Ella James
Founded in 2009 by sisters Ashley and Allison Todd, Ella James is an online store that specializes in a curated collection of contemporary eclectic home interiors, decorative garden accessories, and giftware.
Products and Services at Ella James
As an online retailer focusing on accessories, Ella James offers a wide range of products for different areas of your home. They categorize their products for easy browsing, offering accessories for the kitchen, dining, bathroom, home office, furniture & lighting, teepees, bedrooms, nurseries, toys & gifts, animal pot hangers, chairs, hammocks & parasols, fire pits, outdoor lighting, and alfresco dining. Ella James boasts of a special SS21 collection featuring Caribbean style, eclectic glamour, safari styling, soft scandi, retro fusion, Japandi, and Easter themes. Currently, they offer free delivery and returns for orders exceeding £50 in the UK, with delivery times ranging from 2 to 5 days for UK orders and 10 to 14 days for international deliveries. For specific delivery information for your region, please consult their delivery policy.
Reviews for Ella James
If you have purchased any home or garden accessories from Ella James, we would love to hear about your experience! Share your feedback on their products and services. Were you satisfied with your purchase? Would you recommend Ella James to others? Did you feel that you received value for your money? Feel free to provide any suggestions on how the company can enhance its products and services to ensure the best possible experience for its customers. We look forward to hearing from you!
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Contact Information
4 BURLEY ROAD
LE157HY OAKHAM
United Kingdom
Categories Ella James
Online shopping | Homeware Reviews & Experiences
Page Statistics
Last update: November 2025
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Review with most votes
happy shopping experience from
We moved to a new place and I had to fix the new house. I needed some beautiful interiors that would give a great ambiance to the house. However, I needed to get an online store... Read onBy: Lene