Perch and Parrow - Overall Rating based on 28 reviews
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Sofa purchase for living room
My experience with this company was really great. The customer service team were so helpful and proactive in helping me find the right sofa for my living room. Even though the first one I chose didn't quite fit, they quickly offered me some other choices and gave me all the info I needed. I was really impressed with how they paid attention to every detail and made sure I was happy. It was a relief to deal with a company that puts so much effort into communicating and making sure their customers are satisfied.
Simple ordering process and quick delivery
I was really impressed with how easy it was to order the item I wanted from your website. The ordering process was simple and easy to use, which made it a breeze for me to find and buy the product I had in mind. Plus, the speedy delivery was even better than I expected - the item arrived quickly and in perfect condition. Overall, I'm so happy with my shopping experience with you.
Oversized item return
I had to send back something I bought because it was too big for my place. That was totally on me as I didn't read the details properly before buying it. But I must say, the customer service of the company was top-notch once I told them about the return. They kept me in the loop the whole time and I really liked how professional and quick they were. Even though I messed up this time, I would definitely think about using this company again because of the great service they provided.
Wall mirror purchase
I came across the perfect wall mirror I wanted online, so I thought I'd check out the prices at different shops before buying it. There weren't many places that sold this mirror, but I was really pleased to see that this boutique was selling it for 25% less than anywhere else. I ordered it and it arrived in just 3 days, which was really quick. I was a bit worried about how they would handle such a big item during shipping, but it was packed up really well and came in perfect condition. I'm so happy with my purchase and I'll definitely be coming back to this online boutique for my future home decor needs.
Mid century golden brown sofa
I came across the sofa on a different website, but I ended up deciding to buy it from this one. The website was easy to navigate, and the delivery process went smoothly. They kept me updated every step of the way. The sofa looks just like it did in the pictures - the colour is beautiful, the leather is soft, and the seating is really comfortable. I'm really pleased with my purchase and I'm thinking of buying more things from this site in the future.
Upholstered sofa purchase
I decided to get a new sofa for my room, and this upholstered one caught my eye online because it looked really cosy. Ordering it was a breeze, but I had a query about when it would arrive, so I dropped them an email. They replied pretty quickly, which was great. However, when the sofa turned up, I was a bit let down because it didn't look as good as it did online. It was still comfy, but just not what I had in mind. Despite the hiccup of the discount not being applied to my purchase, the overall experience was decent. I reckon that might have been on me, though, so I can't really fault them for it.
Marble topped table purchase
I bought a marble topped table for my back room from this company not so long ago. But when it turned up, it was missing some bits and bobs. I had a bit of bother trying to get through to customer service at first, but when I raised a stink about it, a chap called John got in touch with me sharpish. He sorted out the issue in a jiffy by sending over the missing fittings, so I could finally get the table set up in my back room. I'm grateful for the swift and successful way the team at this company dealt with the problem.
Third purchase, marble table
I always find that the stuff I buy from this company is delicate, but they do a great job with the packaging and assembly instructions. The marble table I got last time had some marks on it, probably from when they were polishing it. Luckily, you can't really see the marks because of where the table is placed, and it still looks good as a whole.
Replacement wall clock
After I finally got my replacement wall clock because the first one was faulty, everything turned out great. Louise was really helpful in sorting it out smoothly, so I didn't need to deal with the stress of returning the broken one. She was like a superhero, fixing everything quickly.
Kitchen island marble top issue
I had a bit of a problem with the marble top on a kitchen island I bought from this company. But Louise from the company was really great at dealing with it. She replied promptly, sorted out a replacement, and kept me updated throughout. Her customer service was top-notch and I was really impressed. Because of the high-quality products and excellent after-sales service, I will definitely be coming back as a customer.
Lovely chair, perfect colour and leather quality
I recently ordered this amazing chair that is exactly the colour and leather quality I was looking for. I was given plenty of notice about the delivery date, which was really helpful. The delivery team were so friendly, they even took off all the packaging to make sure the chair could fit through the door smoothly. I'm really happy with the whole buying experience, it was absolutely fantastic!
Light fittings purchase for girls' bedrooms
I stumbled across Perch & Parrow recently and ended up getting two light fittings for my daughters' bedrooms. Ordering them was a breeze, and I was amazed by all the choices on their website. When the items arrived, I noticed a small defect on one of them. I got in touch with their customer service, and they sorted it out in no time at all. I was really happy with how fast and efficient their team was in dealing with the problem.
Heavy dining table purchase
I recently bought a big dining table from this company and I was a bit let down by the lack of details given when I made the purchase. The table turned up in pieces and needed putting together, which wasn't mentioned before. When the delivery crew arrived, I was taken aback by how heavy the table was, just like the packaging said. Even so, the delivery team didn't offer to help me unpack and build the table. At my age, in my late 60s, it was tough for me to manage such a hefty item by myself, particularly when the instructions clearly said it was a job for two people for safety. I was left feeling annoyed and disappointed by the lack of thought from the delivery team.
Stylish chair purchase
Ordering was easy, and customer service was quick to respond. The chair looks great, feels nice, and is reasonably priced. The delivery went smoothly thanks to a friendly courier.
Online table purchase
Recently, I bought a table online and I was really impressed by the great customer service from the company. I wasn't sure if the colour would go with my room, but the staff reassured me that I could return it if needed. The delivery updates were excellent, which made it easy to fit it in with my busy schedule. The table was spot on - exactly what I wanted. All in all, it was a fantastic experience and I would definitely recommend this company to anyone.
Two Aldona Caramel Armchairs
I bought two Aldona caramel armchairs recently and I have to say, I'm really happy with the quality. They were just like they were described online and I'm so pleased with my purchase.
High-end design furniture
I was really pleased with the furniture I got from the shop - top quality stuff and the design was spot on for my home decor. The craftsmanship and attention to detail in each piece was impressive. It did take a bit longer than expected for delivery, but I reckon it was worth the wait to make sure everything arrived in top condition and all together.
New sofa
I was a bit worried about my delivery because I had spent quite a bit on a new sofa. The website hadn't changed the delivery status, so I was getting a bit concerned. But when I got in touch with customer service, they told me I would get a text from the delivery company. Good as gold, Gallery delivery sent me a WhatsApp message that same day, and my sofa turned up right on time. They even gave me tracking details so I could keep an eye on the van's location, which I thought was a nice touch. The delivery team, made up of two people, popped the sofa inside my house quickly and professionally. I'm over the moon with the service and couldn't be happier with the whole experience.
Occasional chair in linen fabric
The delivery arrangements were great. They let us know the time slot and the driver even gave us a call to double-check. The packaging was really good, with the chair wrapped nicely in a fabric bag and kept safe in a strong box, so we could easily unpack it and start using it right away. The chair is just what I wanted - firm and ideal for an extra occasional chair in my sitting room. The linen fabric is beautiful and goes well with both beige and grey colour schemes.
Recent sofa purchase
I recently bought a sofa from the store and I have to say, I'm really impressed with how good it is. The design is stylish and fits perfectly with the decor in my living room. The price was fair and clear, which I really appreciate as some other stores can be a bit sneaky with their pricing. The delivery was quick, arriving exactly when they said it would, within 7 days. The delivery team were polite and took good care of the sofa, making sure it arrived in perfect condition. The customer service was top-notch, they were really helpful and answered all my questions. All in all, a great experience with this company.
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Highly disappointed with Perch and Parrow as a brand! On the face of it looked very promising with some great designs and furniture that met our needs in our new apartment. Howe... Read onBy: Ruwantha Vidanaarachchi