EMP

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EMP

30% Would buy here again

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Spotlight: What are our customers saying?

H
Henry
First time I could know about EMP who have right to brand shirts t-shirts, hoodie etc of Hollywood characters. My son brought eight sun swallower hoodies type from here with supernatural brands. ...Read on
V
Viktoria
Avoid ordering from them like the black plague! They will never send you your order, you will get promises of in a few days, by the end of the week, wait another 10 days etc. They will refuse to ...Read on
B
Bo Dillon
I ordered and paid. Then got an email saying they were sending the completely wrong sizes, e.g. I asked for small and they were sending XXL. I left an email and a chat message, neither of which rec...Read on
G
Gosia Drozdowska
Pathetic. I made an order 4 days ago. Only this morning at 8:30 i got a message that some of my items are unavailable. I tried cancelling the whole order just to be told it's too late. Double stand...Read on
A
Aarren
Although products ok, customer service is beyond a joke!!! Normally a 2xl but decided to order a 3xl. One item was a medium at best. Needed item for a gig as I’m a musician so stated on docs it ...Read on

All reviews (10)

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    Would buy here again
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    Big sellers

    First time I could know about EMP who have right to brand shirts t-shirts, hoodie etc of Hollywood characters.
    My son brought eight sun swallower hoodies type from here with supernatural brands.
    After that purchase some more orders executed of course of same Heroes Character type clothes.
    I have noticed he is more happy.This is ok for me.


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    Boots

    Avoid ordering from them like the black plague!
    They will never send you your order, you will get promises of in a few days, by the end of the week, wait another 10 days etc.
    They will refuse to give your money back, they will tell you they need to investigate.
    They are a fraud.


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    2 t shirts

    I ordered and paid. Then got an email saying they were sending the completely wrong sizes, e.g. I asked for small and they were sending XXL. I left an email and a chat message, neither of which received a response. I have now received an email saying they have sent the ... I don't want when I wanted them to return my money. I WILL NEVER ORDER FROM THEM AGAIN !!!


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    Top and trousers

    Pathetic. I made an order 4 days ago. Only this morning at 8:30 i got a message that some of my items are unavailable. I tried cancelling the whole order just to be told it's too late. Double standards,huh? It's not too late for you to change it but it is for me? Now I need to wait for the delivery send it back and hope I can have a refund MINUS the delivery charge. Their customer service is non existent. Utterly unprofessional and unhelpful.


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    T-shirt and shirt

    Although products ok, customer service is beyond a joke!!!

    Normally a 2xl but decided to order a 3xl. One item was a medium at best. Needed item for a gig as I’m a musician so stated on docs it was needed by a certain date (4 days later). I did originally order in plenty of time. Replacement didn’t arrive til 10 days after the event.

    Tried calling - don’t take calls due to COVID… Come on now you’ve had 18 months to solve that one and this call was made when all restrictions had been lifted. Told to email so did. No response. Tried on chat and spoke with Sam who was useless at best. Wanted to register a complaint so told to email. Emailed again, no response. Emailed again asking for them to reply and guess what? Yep you guessed it - no response!!!

    Avoid this lot like the plague - they don’t care one jot about their customers. Other reviews say this too…


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    Clothing

    Positive=One item received was well made and we enjoyed
    Negative=The entire experience of ordering, exchanging and getting our money back has been absurd.
    *****************************************************************
    Absolute nightmare-is there a -10 stars by chance? Clothes to big, sent back for exchange, exchange not actioned, asked for refund instead and they said it had already been shipped, which was untrue. Got a email a few days later automated saying it was now shipped- they could have refunded but clearly chose not to.
    That ate 2+ weeks of time waiting. They dont have a active chat & dont answer the phones.
    Waited another week for the exchange to send it back and did so (another 10 + days has passed) They received and acknowledged receiving the products and still having to contact everyday for a refund.

    This has been the worst clothing retailer I have ever had the misfortune of ordering from. They will also blame everything on Covid19 (Like my shipment originally being delayed by a week- claiming its covid, then the post office gets in touch and says the driver took it up north on accident--Seriously)

    Having to file complaints with trading standards and considering small claims court, asking bank to dispute the charges.


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    Hoodie

    EMP sent the wrong size and delivered a size that was not even available on their website. When I enquired whether this was a mistake on the site and if the size I wanted was genuinely available I got nothing but unhelpful and rude replies that made absolutely no attempt to answer my question.


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    hoody

    Paid 100 dkk for their fault.
    They send me the product at a place 4 Km distant by bus from my address in Copenhagen. This takes time and extra money to get there so I asked if I could not go. They reponded that the product will return to them automatically without specifying other thing. Instead they took me 100 dkk althougth it was not my fault and there are many other postal addresses near my place where to let the pack.
    Non more EMP from today.
    Not a serious store.


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    Selected CDs & Vinyl

    STILL WAITING for order I placed on 30th March £300 worth.............. nobody wants to give me a refund you are all taking the pea now !!!!
    You even had the cheek to email and ask me to review the items iHAVE NOT RECEIVED.............absolute dumb staff.
    WHERE IS MY REFUND!!


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    AC/DC beer glass

    Very nice products indeed. BUT... when they sent me an AC/DC beer glass, the red logo was smudged and damaged, so I returned it. A week later they sent me exactly the same glass back again, rather irritatingly, which had obviously gone back into stock. Clearly no one had checked it before sending it out, even though it was a replacement and you'd like to think there would be some thought towards care and not inconveniencing me further. They wanted me to return it again, so I suggested they might like to offer me something for my inconvenience, as this was now my third attempt to get a decent glass. They said no. There was no flexibility at all. It's really disappointing. I've been a repeat loyal customer. I gave up at this point and am stuck with a useless damaged glass. EMP's treatment of customers when things go wrong is NON-EXISTENT. I told them so, told it's really poor and that I had spent close to £100. Still they didn't care. I wrote to the MD and he ignored me too. I simply wanted some basic courtesy and to receive the glass I paid for. I received neither.


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EMP

Clothing and jewellery can be found in many shops, but most of that is pretty main stream. So where can you go to if you want to be a bit more alternative in your choices and look? One of the shops that sells alternative fashion and other merchandise is EMP. But what do they offer exactly? What kind of quality can you expect from their clothing? How durable is their jewellery? And where do they stand on terms like customer service and delivery service? Read all about it in customer reviews left by real customers of EMP.

About EMP
EMP is a shop that sells merchandise and other alternative products. They offer clothing for both men and women like jeans, trainers, corsets, coats, hoodies, jumpers, cardigans, t-shirts, tops, trousers, jackets, swimwear, underwear, leggings, shoes and pyjamas. They have a special range of plus size clothing. Besides they sell lots of merchandise from all kinds of franchises from movies, films, DC Superheroes, games, anime, Disney, Marvel Superheroes or series. Examples of their Franchises are Sailor Moon, Pokemon, The Walking Dead, Marvel´s Avengers, Deadpool, Harley Quin, Batman, Big Bang Theory, Lord of the Rings, Minions, Disney´s Frozen, Guardians of the Galaxy, Breaking Bad, Doctor Who, Spider-Man, Tokyo Ghoul, The Little Mermaid, Game of Thrones, Superman, The Nightmare Before Christmas, Dragon Ball Z, Captain America, Harry Potter, Star Wars and a lot more. These franchises are portrayed on lamps, flags, mugs, clothing, bed linen, figurines, ornaments, blankets, towels, cushions, clocks, posters, frames pictures, canvasses, bowls, plates, music equipment, scarves, backpacks, caps, bags, socks, badges, pendants, wallets, keyrings, gloves, hair accessories, jewellery, sweatbands, and more. But they also sell jewellery in music or fashion styles like gothic, music band merch, rockwear, rockability and more. And they offer lots of console games like The Legend of Zelda, Super Mario, Call of Duty, Quantum Break, Resident Evil, Assassin´s Creed, Fallout and other franchises. And they also offer various DVD´s and Blu-Rays, including exclusive box sets.


Services of EMP
All the merchandise that is displayed on the website of EMP can be ordered online. Once the payment is complete, EMP will make sure that the product is delivered safely to your home. There is a backstage club where you can benefit from some privileges like free premium delivery, exclusive reductions, cool freebies and the right to return a product within 100 days. They also have a digital newsletter that can keep you posted on all the special offers and other deals on EMP.

Complaints, Compliments and Tips for EMP
Do you already own some of the merchandise from EMP? Then we want to know everything about your experience. How easy was their ordering process? How long did it take for your merchandise or fan items to arrive? What do you think of the merchandise itself? How comfortable is their clothing? Are their beach towels really useful? Are their figurines detailed enough? How is the print on their alternative clothing or music band merchandise? And can you expect help from their customer service when you have a problem or complaint? Please leave your own customer review and let us and potential customers hear all about it.

How authentic is the merchandise of EMP? How detailed are their figurines? Read about their towels, mugs, DVD's, clothing, band merch and franchises.