EMP
All reviewsEMP
33% Would buy here again
All reviews (9)
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Big sellers
First time I could know about EMP who have right to brand shirts t-shirts, hoodie etc of Hollywood characters.
My son brought eight sun swallower hoodies type from here with supernatural brands.
After that purchase some more orders executed of course of same Heroes Character type clothes.
I have noticed he is more happy.This is ok for me.2 t shirts
I ordered and paid. Then got an email saying they were sending the completely wrong sizes, e.g. I asked for small and they were sending XXL. I left an email and a chat message, neither of which received a response. I have now received an email saying they have sent the ... I don't want when I wanted them to return my money. I WILL NEVER ORDER FROM THEM AGAIN !!!
Top and trousers
Pathetic. I made an order 4 days ago. Only this morning at 8:30 i got a message that some of my items are unavailable. I tried cancelling the whole order just to be told it's too late. Double standards,huh? It's not too late for you to change it but it is for me? Now I need to wait for the delivery send it back and hope I can have a refund MINUS the delivery charge. Their customer service is non existent. Utterly unprofessional and unhelpful.
T-shirt and shirt
Although products ok, customer service is beyond a joke!!!
Normally a 2xl but decided to order a 3xl. One item was a medium at best. Needed item for a gig as I’m a musician so stated on docs it was needed by a certain date (4 days later). I did originally order in plenty of time. Replacement didn’t arrive til 10 days after the event.
Tried calling - don’t take calls due to COVID… Come on now you’ve had 18 months to solve that one and this call was made when all restrictions had been lifted. Told to email so did. No response. Tried on chat and spoke with Sam who was useless at best. Wanted to register a complaint so told to email. Emailed again, no response. Emailed again asking for them to reply and guess what? Yep you guessed it - no response!!!
Avoid this lot like the plague - they don’t care one jot about their customers. Other reviews say this too…Clothing
Positive=One item received was well made and we enjoyed
Negative=The entire experience of ordering, exchanging and getting our money back has been absurd.
*****************************************************************
Absolute nightmare-is there a -10 stars by chance? Clothes to big, sent back for exchange, exchange not actioned, asked for refund instead and they said it had already been shipped, which was untrue. Got a email a few days later automated saying it was now shipped- they could have refunded but clearly chose not to.
That ate 2+ weeks of time waiting. They dont have a active chat & dont answer the phones.
Waited another week for the exchange to send it back and did so (another 10 + days has passed) They received and acknowledged receiving the products and still having to contact everyday for a refund.
This has been the worst clothing retailer I have ever had the misfortune of ordering from. They will also blame everything on Covid19 (Like my shipment originally being delayed by a week- claiming its covid, then the post office gets in touch and says the driver took it up north on accident--Seriously)
Having to file complaints with trading standards and considering small claims court, asking bank to dispute the charges.Hoodie
EMP sent the wrong size and delivered a size that was not even available on their website. When I enquired whether this was a mistake on the site and if the size I wanted was genuinely available I got nothing but unhelpful and rude replies that made absolutely no attempt to answer my question.
hoody
Paid 100 dkk for their fault.
They send me the product at a place 4 Km distant by bus from my address in Copenhagen. This takes time and extra money to get there so I asked if I could not go. They reponded that the product will return to them automatically without specifying other thing. Instead they took me 100 dkk althougth it was not my fault and there are many other postal addresses near my place where to let the pack.
Non more EMP from today.
Not a serious store.Selected CDs & Vinyl
STILL WAITING for order I placed on 30th March £300 worth.............. nobody wants to give me a refund you are all taking the pea now !!!!
You even had the cheek to email and ask me to review the items iHAVE NOT RECEIVED.............absolute dumb staff.
WHERE IS MY REFUND!!AC/DC beer glass
Very nice products indeed. BUT... when they sent me an AC/DC beer glass, the red logo was smudged and damaged, so I returned it. A week later they sent me exactly the same glass back again, rather irritatingly, which had obviously gone back into stock. Clearly no one had checked it before sending it out, even though it was a replacement and you'd like to think there would be some thought towards care and not inconveniencing me further. They wanted me to return it again, so I suggested they might like to offer me something for my inconvenience, as this was now my third attempt to get a decent glass. They said no. There was no flexibility at all. It's really disappointing. I've been a repeat loyal customer. I gave up at this point and am stuck with a useless damaged glass. EMP's treatment of customers when things go wrong is NON-EXISTENT. I told them so, told it's really poor and that I had spent close to £100. Still they didn't care. I wrote to the MD and he ignored me too. I simply wanted some basic courtesy and to receive the glass I paid for. I received neither.
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