Eternity Modern3 reviews
This score is based on 3 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Late paperwork, long crate, soft-ish finish
the actual arrival went better than the admin. The courier left the crate at the front door (kerbside delivery, not an indoor carry) and the sofa itself was very well packed in a wooden frame. It took two hours with a crowbar and a saw to break it down and get rid of the timber and packing. Not fun on a weekday evening, but it kept the item intact. The driver never asked me to sign the damage waiver on arrival, which made the earlier fuss feel pointless — they’d been adamant I had to sign beforehand, yet didn’t bother to check it when they got there.
In daily life the piece is now where I sit for morning coffee and the evenings when I half‑watch telly while reading. Visually it’s sharp: clean lines, lovely velvet. Comfortwise it’s a different story — advertised as foam wrapped in down and “medium soft”, it’s much firmer than I expected. Hopefully it will soften with use; I’m a bit sceptical but prepared to give it time. The cushions are not rock‑hard, but they’re certainly on the firm side compared with my older furniture.
Customer service experience was the real sticking point. When the delivery company is the only live point of contact, any communication failings reflect directly on the retailer, whether fairly or not. East to use? Ordering was straightforward. Dealing with the paperwork, corrupted files and the need for multiple calls was frustrating, poorly handled and unnecessary. In the end the product itself looks great and seems well made; the logistics and service left me wary, though mildly satisfied that, after all the hassle, the sofa actually turned up and appears worth keeping.The chair that wasn’t the chair I ordered
ordered an Eames Arm Chair on 29 October, they “got the order” but never sent a proper receipt, it turned up on 8 November, and the whole thing descended into a slow, irritating mess that I’m still unpicking. I’ll try to keep it straight, but honestly it felt like being passed between people who couldn’t agree on what had been promised.
So, first oddity — no confirmation email, no receipt. We rang to check and they confirmed the order and gave an order number, that was it. No formal paperwork. Fine, annoying, but okay. The chair arrived about ten days later; we opened the ottoman first and immediately noticed the leather was brown. We believed we’d ordered black, and the website screenshots we took later only showed the chair in black at the time. At the time of ordering I can’t swear I clicked a leather colour — I genuinely don’t remember — but you’d expect a company selling furniture to confirm that, right? Especially when they don’t send a receipt.
Their return policy on the site says “no hassle returns within seven days”. That’s a phrase that settles you into thinking nothing to worry about. In reality the “no hassle” part evaporates the moment you ask about returning. They told us returns would cost $790 to collect the chair, plus the usual $159 to ship the replacement. That’s not a small discrepancy from what the website lists as shipping; it’s… well, it’s outrageous, and it’s the one detail I want to press on because it shaped everything that followed. I mean, who budgets that for a change of colour? If you’re buying online and accept the return policy, be aware those numbers can change once a human sees your file.
We followed instructions: kept the items in their original packaging where possible, which they asked for. We told them straight away that we wanted an exchange. They came back offering to swap cushions only, which sounded like a reasonable compromise since we were willing to live with some things if the leather was right. But then responses slowed, changed, and became inconsistent. At one point they said just send the cushions, at another they insisted on whole-item collection. Communications were patchy; sometimes we’d wait days for a follow-up. That’s draining in itself — you keep checking your inbox for something that doesn’t arrive.
When we eventually unpacked the chair properly, hoping they’d finally tell us where to send photos or how to proceed, we found deep scratches on the wood veneer. We photographed everything and sent it through, waited some more, and again got a variety of answers. One email from the COO turned into a really frustrating moment: they outlined a version of events that left out a lot we’d previously told them and insisted that to get a refund you had to report damage within three days. We’d been trying to resolve the colour issue in good faith, so we hadn’t followed some arbitrary three-day rule for the veneer — which, to be clear, we only saw after careful unpacking because we were told to keep it in the box. It felt like being penalised for trusting their process. He suggested a wood touch-up kit as the fix. I can accept some compromises, but it’s not great when the company shifts the goalposts and effectively washes its hands by saying “that’s your problem now.”
We started a chargeback with the card company because we felt cornered and we also mentioned we’d complain to the Competition Bureau. At this point the whole thing was more about principle than the actual chair. As someone who runs a small business and buys items online regularly, I find the way they handle customer care alarming. It’s not simply a one-off mix-up; it’s the mix of unclear online info, lack of documentation, surprise costs and inconsistent staff responses that makes it hard to trust them. I’ve never had to do a chargeback over furniture before.
If there’s a constructive bit of advice from all this: take screenshots at the time of ordering, insist on a written receipt, and call to get the exact return or exchange costs confirmed in writing before you accept delivery. It’s tedious, but it would have saved a lot of back-and-forth for us. Also, if a company’s policy says “no hassle” and then the human answer is wildly different, that gap is a red flag.
A small emotional note — I was more annoyed than angry most of the time, because it felt avoidable. It’s not the money alone, it’s the way the situation was managed. If you like dealing with businesses that stand by what they advertise and respond clearly when things go wrong, this probably isn’t a company to try. If anything good came of it, it’s that we learned to question and document more, which is useful practically, though I wish it hadn’t been necessary.Two chairs, one comedy of errors (but with a decent ending)
I placed the order in November, was told nine weeks, and then things went a bit… sideways. For months the updates were vague, measurements weren’t forthcoming (they kept saying “trust us” which, as an interior designer, is not a strategy I like), and the shop rep wanted everything via text, which felt odd and a bit unprofessional. I kept asking for dimensions and a timeline and got little more than radio silence or brusque replies. At that point I was pretty sceptical — I mean, I had a whole scheme hinging on those chairs.
Anyway, after a proper nudge (and a slightly awkward escalation), someone from customer service actually picked up, apologised, and started giving honest, regular updates. Delivery was still late compared with the original promise, but when the van finally arrived the team were careful, polite, and the chairs were wrapped like they were royalty. They weren’t exactly show-home perfect in one tiny detail, but nothing you’d notice unless you stare at it for ages. So: annoying start, baffling middle, relaxed end. If you’re buying there’s a chance you’ll need patience and to be firm about communication, but customer service redeemed the whole thing in the end.
About Eternity Modern
Eternity Modern is a furniture retailer specialising in modern and mid-century modern home furnishings. Its range includes seating, tables, storage pieces and lighting for residential interiors. The company also offers design-focused items such as replicas and reproductions inspired by well-known 20th-century furniture styles. Eternity Modern primarily serves homeowners and interior design customers seeking contemporary and mid-century aesthetics for living rooms, dining spaces and home offices.
This information is based on publicly available data and is provided for orientation purposes only.
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Online shopping | Homeware Reviews & Experiences
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Last update: February 2026
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