Furniture in Fashion | FiF Reviews : Share your review & read experiences

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Furniture in Fashion | FiF

99% Would buy here again

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H
Helen Nejad
I Purchased a desk from Furniture in Fashion, but unfortunately I had to cancel it due to change of circumstance where I couldn't fit the desk where I wanted. Unfortunately the e.mail I had used to...Read on
N
N Ell
I purchased a TV stand with the led lights from furnitureinfashion. The product was very good, solid and stylish so very happy with it. However the remote control for the lights did not work after ...Read on
Sam Desilva
I have bought multiple items from this website over the last few years and found staff has been very helpful in providing appropriate help and information, delivery is fast too. All products receiv...Read on
K
Kelly Fyffe
I purchased two pieces of flat pack furniture from furniture in fashion and had to contact them due to a couple of damaged items contained within the parcels. The lady who dealt with me, Nancy, cou...Read on
R
Roger
Dont order from this company, Customer support it terrible! i ordered three days ago, they wont deliver for 7 days. The price on there website three days later is 25% less. They say they wont refun...Read on

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    Very Helpful

    I Purchased a desk from Furniture in Fashion, but unfortunately I had to cancel it due to change of circumstance where I couldn't fit the desk where I wanted. Unfortunately the e.mail I had used to inform them of the cancellation was apparently a no reply one. So, the desk was dispatched. When I called the company, a young lady kindly advised me how to cancel properly - and e.mailed me the link straight away. I was concerned that they may charge for cancellation after dispatch, but a young gentleman named Mark called me to say that they will not charge any fees and would give a full refund. I was delighted that the company had not tried to slip in charges - so, I will have my money back, ready for some space to be come available, so that I can re-order the desk I so much wanted.
    Thank you and well done in having great products and a great service


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    Great Customer Service

    I purchased a TV stand with the led lights from furnitureinfashion. The product was very good, solid and stylish so very happy with it. However the remote control for the lights did not work after a short while. I have contacted to Customer services and they advised me to submit the problem online which I did. Considering the parts are coming from Germany certainly there is a bit wait. But during this time their support team followed the progress and without me even needing to contact them again Nancy from the support team was in contact with me to update and to check if the parts arrived etc..which I call this an outstanding customer service. Definitely recommend them and definitely I will be purchasing from them again in the future.


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    I have bought multiple items from this website

    I have bought multiple items from this website over the last few years and found staff has been very helpful in providing appropriate help and information, delivery is fast too. All products received in good conditions. If I talk about 100% customer satisfaction then there is no company across the Globe which can commit that their each any every customer is satisfy its not easy to satisfy every single customer as I am also running business, so I can understand about it but whenever I need to buy something, first I visit furniture in fashion website as they have an extensive range. Totally recommend it and please do ignore the fake comments left below and Negative marketing doing by competitors.....


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    Would buy here again
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    Very impressed with customer service

    I purchased two pieces of flat pack furniture from furniture in fashion and had to contact them due to a couple of damaged items contained within the parcels. The lady who dealt with me, Nancy, couldn't be more helpful and kept me updated as to what she was able to do for me quickly and efficiently. It is always an inconvenience when you receive a parcel containing damaged parts but I have not really found it to be a problem this time due to the professional way my case has been handled. Many thanks furniture in fashion, I won't hesitate to shop with you again and will be recommending you to friends and family.


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    A wall unit

    Dont order from this company, Customer support it terrible! i ordered three days ago, they wont deliver for 7 days. The price on there website three days later is 25% less. They say they wont refund me the difference. I told them i will refuse delivery. They said they will charge a restocking fee.! you can see how terrible this company is DONT ORDER FROM THEM!


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    Dining table (Order number 264472)

    Horrible experience with these clowns. I bought a dining table for my mother, who sadly died before it could be assembled. FiF wanted £30 to collect a £90 item, which I baulked at. I wrote them a TrustPilot review reflecting my disappointment. They rang me and we agreed a £10 collection fee. They were a no-show, so I had to cart it all back to my home and rearrange the collection. DPD turned up this time but were only expecting one package rather than three, sigh. They took it, thankfully, and FiF acknowledged receipt and agreed that the items were in perfect condition. However, they only refunded me £59.95, keeping £30 rather than the agreed £10. They have since ignored my emails. Total crooks. Avoid at all costs.


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    Would buy here again
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    Very impressed with customer service

    I purchased two pieces of flat pack furniture from furniture in fashion and had to contact them due to a couple of damaged items contained within the parcels. The lady who dealt with me, Nancy, couldn't be more helpful and kept me updated as to what she was able to do for me quickly and efficiently. It is always an inconvenience when you receive a parcel containing damaged parts but I have not really found it to be a problem this time due to the professional way my case has been handled. Many thanks furniture in fashion, I won't hesitate to shop with you again and will be recommending you to friends and family.


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    Would buy here again
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    Triplo gloss white round rotating coffee table

    I'm very happy with my purchase but the excellent customer service has prompted me to leave this positive review. One of the largest parts in the initial delivery was incorrect, but Anthony, Brian and Frank in the support team promptly replied to my emails and sorted out the problem. They sent the new part and the incorrect part was picked up at the same time by their delivery driver.
    I think we're all quick to leave negative reviews when we're not satisfied so it's important and a real pleasure to leave this positive review.
    Thanks Furniture in Fashion!


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    Bought a TV stand from Furniture in fashion

    I recently bought a TV stand from Furniture in fashion and I am very impressed with both the product and service provided.
    I was first attracted by the unique product offering and decided to go ahead with the purchase. I am very happy with the final result.

    I had a question regarding the installation which I done via email on the website and I was pleased to receive a prompt response and satisfactory answer to my question.

    I will certainly be re-visiting this site when I look at purchasing other household furniture.

    Did you get paid to write such nonsense? Was it worth?


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    Snyder dining table

    I bought the Snyder dining table in grey with eight chairs from Furniture in Fashion. Initially when the table arrived, the table top was damaged. I spoke to Joseph who arranged delivery of the new table top for me. This was delivered within two days of me advising them of the damage. The damaged top was collected at the same time. All in all, Furniture in Fashion were quick, efficient and provided excellent customer service. I would definitely recommend them to everyone who is looking for good quality furniture.


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