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Very Helpful
I Purchased a desk from Furniture in Fashion, but unfortunately I had to cancel it due to change of circumstance where I couldn't fit the desk where I wanted. Unfortunately the e.mail I had used to inform them of the cancellation was apparently a no reply one. So, the desk was dispatched. When I called the company, a young lady kindly advised me how to cancel properly - and e.mailed me the link straight away. I was concerned that they may charge for cancellation after dispatch, but a young gentleman named Mark called me to say that they will not charge any fees and would give a full refund. I was delighted that the company had not tried to slip in charges - so, I will have my money back, ready for some space to be come available, so that I can re-order the desk I so much wanted.
Thank you and well done in having great products and a great serviceGreat Customer Service
I purchased a TV stand with the led lights from furnitureinfashion. The product was very good, solid and stylish so very happy with it. However the remote control for the lights did not work after a short while. I have contacted to Customer services and they advised me to submit the problem online which I did. Considering the parts are coming from Germany certainly there is a bit wait. But during this time their support team followed the progress and without me even needing to contact them again Nancy from the support team was in contact with me to update and to check if the parts arrived etc..which I call this an outstanding customer service. Definitely recommend them and definitely I will be purchasing from them again in the future.
I have bought multiple items from this website
I have bought multiple items from this website over the last few years and found staff has been very helpful in providing appropriate help and information, delivery is fast too. All products received in good conditions. If I talk about 100% customer satisfaction then there is no company across the Globe which can commit that their each any every customer is satisfy its not easy to satisfy every single customer as I am also running business, so I can understand about it but whenever I need to buy something, first I visit furniture in fashion website as they have an extensive range. Totally recommend it and please do ignore the fake comments left below and Negative marketing doing by competitors.....
Very impressed with customer service
I purchased two pieces of flat pack furniture from furniture in fashion and had to contact them due to a couple of damaged items contained within the parcels. The lady who dealt with me, Nancy, couldn't be more helpful and kept me updated as to what she was able to do for me quickly and efficiently. It is always an inconvenience when you receive a parcel containing damaged parts but I have not really found it to be a problem this time due to the professional way my case has been handled. Many thanks furniture in fashion, I won't hesitate to shop with you again and will be recommending you to friends and family.
Multiple items
Avoid at all costs. Do not abide by UK Laws, attempt to recharge restocking fees and actively attempt to avoid all returns, even for A1 condition, unopened items. Very rude and unhelpful staff.
Roma TV entertainment unit
Ordered online easy , delivery within a few days. Came in 7 flat Pack boxes number 1-7 with the most basic instruction book ever. I payed just over £1,000 for this on there website it looks top quality and worth the money but in reality it was chip board even the doors came in 4 pieces needed gluing together. We wanted high gloss finish well it definitely wasn’t that yes it had a gloss coated front but the shelves and back panel which was all on show was just a cheap white chip board. It says use a wood hammer so I did and it dinted the sides of the doors also the white gloss coat on the door as all chipped and lifted up off the door. I wish I had read the reviews before ordering this poor quality unit it looks nothing like the photos on website. Will never order from these again
Very impressed with customer service
I purchased two pieces of flat pack furniture from furniture in fashion and had to contact them due to a couple of damaged items contained within the parcels. The lady who dealt with me, Nancy, couldn't be more helpful and kept me updated as to what she was able to do for me quickly and efficiently. It is always an inconvenience when you receive a parcel containing damaged parts but I have not really found it to be a problem this time due to the professional way my case has been handled. Many thanks furniture in fashion, I won't hesitate to shop with you again and will be recommending you to friends and family.
Triplo gloss white round rotating coffee table
I'm very happy with my purchase but the excellent customer service has prompted me to leave this positive review. One of the largest parts in the initial delivery was incorrect, but Anthony, Brian and Frank in the support team promptly replied to my emails and sorted out the problem. They sent the new part and the incorrect part was picked up at the same time by their delivery driver.
I think we're all quick to leave negative reviews when we're not satisfied so it's important and a real pleasure to leave this positive review.
Thanks Furniture in Fashion!Bought a TV stand from Furniture in fashion
I recently bought a TV stand from Furniture in fashion and I am very impressed with both the product and service provided.
I was first attracted by the unique product offering and decided to go ahead with the purchase. I am very happy with the final result.
I had a question regarding the installation which I done via email on the website and I was pleased to receive a prompt response and satisfactory answer to my question.
I will certainly be re-visiting this site when I look at purchasing other household furniture.Snyder dining table
I bought the Snyder dining table in grey with eight chairs from Furniture in Fashion. Initially when the table arrived, the table top was damaged. I spoke to Joseph who arranged delivery of the new table top for me. This was delivered within two days of me advising them of the damage. The damaged top was collected at the same time. All in all, Furniture in Fashion were quick, efficient and provided excellent customer service. I would definitely recommend them to everyone who is looking for good quality furniture.
Product as delivered was as advertised and looks great
The product as delivered was as advertised and looks great in the room and it arrived well packaged within the time span promised. Thank you
Clock looks very stylish in my sons bedroom,
Clock looks very stylish in my sons bedroom, arrived promptly well wrapped up. Thank You FIF! I have smaller version in my office, wow
it came quickly and was brighter than I expected
Ordered a LED lamp with a clip - it came quickly and was brighter than I expected, with cushioning on the clip to prevent damage to any furniture it is clipped to, really good experience
Great products.
Great products. Delivered quickly.
Fast Delivery
Package arrived safely, 4 lovely stoneware bowls all intact, fast delivery ,a Joy to look at all the stylish items at Furniture in Fashion on line ,looking forward to my next order ..
Excellent prices for linen
I bought a tablecloth and napkins in the sale. Excellent prices for linen. Very nice lightweight material. The service was very good - quick delivery.
Ordered 2 lights and love them both
Ordered 2 lights and love them both . Arrived quickly and well packaged. Look exactly as did in picture very happy!
Drawers
Shoddy drawers, a lot of back and forth before they would take it back. No sign if a refund after a month
Bought the duvet cover with pillowcases and a flat sheet and the bottom sheet
Bought the duvet cover with pillowcases and a flat sheet and the bottom sheet. Very nice to sleep on. All in the washed charcoal. Great quality. I would have liked the charcoal to have been a little darker, but otherwise it really complements our newly decorated bedroom.
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