Garden Centre Koeman - Overall Rating based on 29 reviews
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Different flower bulbs
After the order was successfully placed the night before, on October 25, 2024, I waited to receive an email confirming the purchase, where they would send the order number and delivery times. But I did not receive any email, even though 24 hours passed. A few days ago when the purchase was not completed, a company that collects payments in favor of Koeman, immediately sent me an email "it appears that you have attempted to make an unsuccessful purchase" and instructed me to click to complete the purchase. While after the purchase done, I didn't receive any email confirming it and there is no trace of my purchase on the store page. I have the order number because I took a screenshot immediately after the purchase. I want to know, how can I get it my money, which is still on my card, is blocked. I have written to them in several places, even in the support window of the store, that I request the cancellation of the purchase. They should not withdraw money from my account against my will.
Flower bulbs
I recently bought some flower bulbs from the Garden Centre, but I wasn't happy with my experience. The website said orders are always sent out within a day, but that wasn't true for me. I ordered on a Monday and didn't get anything by Tuesday or Wednesday. I emailed them but got no reply, even though they promised to respond within 24 hours. I tried following up on Thursday, but still got no response. It wasn't until Thursday night when I finally heard from the company with an automated email about a delay. I called to see if I could get my delivery on Saturday instead, but they ignored my request.
Spessart Geraniums
Despite some initial concerns due to a few reviews, I went ahead and ordered some Spessart geraniums from this garden centre because they were the only place that stocked them. I have to admit, I am really happy with my choice. The plants arrived when they said they would, and they were packaged extremely well. Each one was a lovely little green beauty, looking perfect. The quality of these geraniums was even better than I expected, and I am absolutely thrilled with my purchase.
Garden tools purchase
I recently tried to buy some garden tools from this company, but my order got cancelled and refunded because of Brexit. I've shopped with them many times before and never had any problems, so I was really surprised and let down when I got the message. They said customs delays and higher exporting costs because of Brexit are making it not worth it for them to ship to the UK. It's annoying to see how Brexit is causing issues for businesses and customers like this.
Gardening tools
Being a seasoned gardener, I needed some top-notch gardening tools to maintain my garden well. After looking into it, I chose to purchase from this online garden centre. I have to say, I was really impressed with the range of tools they had on their website. The descriptions were thorough and it was clear they were made from high-quality materials. Ordering was simple and hassle-free, no issues there. I got a confirmation email with all the details I needed, which put my mind at ease. All in all, it's been a good experience up to now.
Tubers purchase
I bought some tubers from the Garden Centre the other day and I have to say, I was really impressed with the quality. They all looked great, with some already showing a few buds. I can't give a full review until they've grown, but I'm feeling positive based on how they look at the moment. The tubers were well packed and arrived in good condition, so it's clear they were handled and shipped with care. I'm excited to see how they do in my garden.
Plants for my garden
I had to wait ages for my plants to arrive, like two whole months! But today they finally came, and they look really healthy. They were packed really well too, so none of them got squished or damaged. I'm looking forward to seeing them grow in my garden. Hopefully, when I order some spring bulbs, they won't take as long to get here. Thank you so much!
Canna tubers purchase
I recently bought some canna tubers from a garden centre, and I have to say I was really impressed with the whole thing. The delivery was super speedy, and all the tubers turned up in top-notch condition. Each one had signs of growth already, which was a nice surprise and just showed how good the product is. I'm really excited to get them planted in pots and see them turn into lovely canna plants. All in all, I'm really happy with my purchase and the service from this garden centre.
Bulbs and seeds
I was really impressed with how quickly my bulbs and seeds were delivered from the garden centre. They arrived sooner than I thought, in great condition, and were packaged really well to make sure they weren't damaged in transit. I'll definitely be shopping here again and will be telling other garden lovers about it too.
Missing plants from the order
I recently ordered four plants, but sadly, only received three. I contacted customer service to let them know about the missing item. However, I was disappointed with how long it took them to respond and the lack of urgency in fixing the problem. It wasn't until three weeks later that they got back to me, asking for more details and photos, by which time I had already planted the other plants. The delay was really frustrating and inconvenient, especially since gardening is time-sensitive.
Plants
I ordered some plants and they arrived really quickly, all healthy and happy. And you know what? They weren't even that pricey! But oh, I had a bit of trouble trying to pay with PayPal because of Brexit, but the customer service folks sorted it out for me straight away. So all's well that ends well!
Siberian Irises
I've bought stuff from loads of different online garden centres in the UK and Europe, but I have to say, none of them have been as good as this one. The Siberian Irises I got turned up really quickly and were wrapped up way better than anything else I've ordered online. They weren't the cheapest, but I was well chuffed with how good they looked, how well they were protected in the packaging, and how fast they got to me. I'll definitely be going back to this garden centre for my next gardening venture.
Dead and mouldy plants
I've made the mistake of ordering from this place twice now. The first time, the plants I got were dead when they arrived, and I never received a response after reaching out to customer service. Silly me, I decided to give them another go, but once again, I was let down. This time, I ordered 5 packs of gysophilia and found that the tubers were rotten with the elastic bands cutting through them. Out of the 25 plants I expected, only 6 weren't mouldy. I tried contacting customer service once more, but, surprise surprise, still no response. Absolutely dreadful.
Plants purchase
I bought some plants from this website and when they turned up they looked really healthy, although one of them was a bit dried out. The budlia was basically just a stick, but I'm hoping it'll start to grow some buds soon. I might have left it a bit late in the season, but I'll definitely be getting more from this company in the future.
Phlox Subulata six pack
I bought a Phlox Subulata six pack from a garden centre, and I was really disappointed when half of the plants were already dead or on their way out. I contacted customer service about it, but I never heard back from them. The lack of response really bothered me and made me doubt if this company can be trusted. The only good thing was that the delivery was quick and well-done, so I'm giving it two stars.
Three packs of three phlox plants
I bought nine phlox plants from that Garden Centre and I have to say, I was very let down by what turned up. I excitedly opened the package when it arrived, only to find roots all dried up and stems looking wilted. It was obvious that none of the plants were alive. I quickly planted them in pots with damp compost, but I'm not holding out much hope for them to survive. I've got bare-rooted plants from other nurseries before and they always arrived looking healthy and lively. The plants from this Garden Centre were really not up to scratch in terms of quality.
Wasp traps purchase
Hey, so I ordered these wasp traps online, right? But get this, they never even arrived! And when I tried to give them a ring, no one picked up the phone! I even shot them a few emails, but got zero response! Ended up having to file a report with the fraud department because this whole situation is seriously uncool, dude. Save yourself the hassle, don't even bother trying to order from that dodgy place, total scam artists!
Plants
The plants came really fast, even with all the COVID stuff going on. My other half was so happy with how nicely the plants were wrapped up, making sure they got here in top condition. Now we're just waiting for the weather to pick up so we can get them in the ground. We're really pleased with our buy from this garden centre, all in all.
Plants
I'm really delighted with the plants I got from Garden Centre Koeman. They came quickly and in great condition, showing they're a proper good business. Though, I reckon it would've been handy to know how long it would take to get my order ready before it was dispatched. It would've been nice to have an idea of when my plants would be sent out when I paid. But even with this little hiccup, I'm happy with my buy overall and want to give a big thanks to Garden Centre Koeman for their top-notch service.
Bulb and plant purchase
I bought some bulbs and plants from this garden centre not too long ago, and honestly, they took ages to arrive! I live in Spain, and with the long weekend we had, that might be why. But let me tell you, when they finally did get here, they were in perfect condition! I've ordered from this place in the past, and it's always been top quality. I've never been disappointed by them, not even once.
Review with most votes
Total lack of after sales serv
I ordered 14 Campanula plants. They arrived after 4 days in transit, withered and diseased. I immediately sent photos and details to Koeman, but received no reply, so two days l... Read onBy: John Field