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Garden Centre Koeman Reviews : Share your review & read experiences
Garden Centre Koeman
56% Would buy here again
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Flowers and seeds
I want to correct some of the peoples reviews on this site that Koeman is a scam, it is not and i have just received my order. Okay it was a bit later than initially promised but I spoke to Fleur on the phone and she explained that due to COVID they are seeing many challenges and an increase in orders.
Maybe they should not have taken in so many orders but they are a busy looking to survive in hard and uncertain times so why not. I will definitely order from them in the future and I am sure their customer service speed will improve
The plants I got look great and I am looking forward to planting themIt is indeed a true company but be sure the effects of Covid in the Netherlands are used as an excuse as they never went into lockdown and the plant bussiness has been thriving. They state they send out the deliveries with PostNL which would be taken up by Royal Mail. Instead they use some kind of cheap delivery company and hence the gross delays. They break their own terms and conditions and use excuses. Be careful with recently bought seeds and bulbs as they have probably been too hot during transport during the Dutch heatwave. They may look ok now but are unlikely to be succesful when planting out.
You can also order flower bulbs at dutch-bulbs.com
Vinca minor
Seriously delayed but plants arrived in perfect condition - I presume covid-19 led to them getting overwhelmed with demand
Plants and bulbs
Always amazed at how i can get plants quicker from these suppliers, than i can from UK suppliers. Will always be back.
SCAM WEBSITE
Today after 9 emails and over 20 telephone calls all with no reply i now believe this is a scam website and i and in the process of registering this with the UK Action Fraud so i agree this is a scam DO NOT USE
This is a Scam company do not buy from them.
I do believe this is a scam site. I ordered bulbs from them on April 22nd. They received payment the same day and I still have not received my bulbs ( May 10 2020 ). They have not answered any of my messages. Be wary of dealing with these people !
SCAM TOTAL RUBBISH.DO NOT BUY ANYTHING FROM THESE PEOPLE THEY ARE TERRIBLE QUALITY.
I had a massive delay in getting my plants but they finally arrived today in perfect condition! Way longer than I thought it would take - but it’s not a scam website - I think they’ve just been overwhelmed by demand
I ordered a 'New Dawn' rose in April. When it arrived it was obviously dead but I planted it water and fed it but nothing. No shoots or any sign of life. I sent an e mail and received an acknowledgement promising the Company would get in touch. Despite a reminder I have heard nothing. So have now emailed the Dutch Chamber of Commerce to complain.
Just wondered if anyone had an email address for these guys - every mail I have sent has bounced straight back? Thanks
support-desk@koemanflowerbulbs.com
They are called Eva, Fleur, Helga and Sieger. They have absolutely no knowledge about plants and are terribly rude and make false claims. Furthermore they have no idea what's in their own terms and conditions and the promises that are made to the costumer on the website. For example: they promise to pay for transport back in case you are unsatisfied!Have ordered more tulips
PINK CHARM DAFFODILS
I ORDERED PINK CHARM DAFFS TO COMPLIMENT SOME DON QUICHOTTE TULIPS, AFTER WAITING PATIENTLY FOR 6 MONTHS, THEY TURNED OUT TO BE A COMMON YELLOW VARIETY. DESPITE EMAILING THEM & BEING TOLD THEY ARE DEALING WITH MY QUERY, WHICH THEY DIDHN'T I THEN EMAILED THEM AGAIN REQUESTING A REFUND, A MONTH LATER NO REPLY. SO THIS COULD BE A SCAM, I PAID 7.99 FOR A 2.99 PACK OF BULBS. I DEMANDED A REFUND....AS YOU CAN IMAGINE...NO REPLY. VERY IGNORANT & ARROGANT. I WILL NEVER USE AGAIN & WILL LET EVERYONE KNOW WHY
Large flower order
We placed a very large £250 flower order to kit out our garden. It arrived extremely late and the geraniums were all yellow and twiggy, which had to be thrown away, the lavender and heather was so tiny and for the same price as a much larger plant in the shop. Also the foxgloves and clematis were dead and had to be thrown. Terrible quality and not cost effective at all. Also we emailed customer service as soon as they arrived for some assistances and are yet to hear back. We’d planted the flowers in case they survived but have had to buy all new plants again to replace them. Very disappointing
Large order of plants, root trees, shrubs.
Only 1/10th of my order arrived and it was short.
Appreciate virus is an issue, but if you're going to post orders, post the whole lot or not at all.
Basically paid £200 for something that would cost £69.
No answer from them. No contact via email.
Not happy and will attempt to retrieve my money from my bank, due to products paid for not supplied. Trading standards could do with investigating further. Will seek advice.Have you had any luck in receiving your money back from your bank ?
Seeds and propagation kit
Seeds ordered received - little delayed due to a Coronavirus.
BUT - Propagation kit missing from order - several contact forms later no response and no product - very disappointing - would give less on service and delivery stars but it won’t let me put less than 2 stars. Didn’t realise Netherlands based company when ordering from U.K.Phlox
Purchased plants, 11th May...after numerous emails to them about non delivery...no reply!! Plants delivered 20th June....dead!!! Emailed again...no reply, then wrote a letter asking for a refund...no correspondence received in the form of an apology....nothing... only email stating money would be refunded 5th July....now 10th July...no money in account....another letter sent today!! Would not purchase from here again!!
Total lack of after sales service.
I ordered 14 Campanula plants. They arrived after 4 days in transit, withered and diseased. I immediately sent photos and details to Koeman, but received no reply, so two days later I sent more photos - still no reply. I then telephoned, but their number only connects to a recording machine. I left a message, but still no reply. The entire business therefore seems to be some sort of a scam and clearly cannot be trusted.
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I agree with Callum’s review fro
13.05.20 - my order was really delayed but it did arrive finally in perfect condition - so definitely not a scam website!