Garden Centre Koeman Reviews
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Flowers and seeds
I want to correct some of the peoples reviews on this site that Koeman is a scam, it is not and i have just received my order. Okay it was a bit later than initially promised but I spoke to Fleur on the phone and she explained that due to COVID they are seeing many challenges and an increase in orders.
Maybe they should not have taken in so many orders but they are a busy looking to survive in hard and uncertain times so why not. I will definitely order from them in the future and I am sure their customer service speed will improve
The plants I got look great and I am looking forward to planting themI agree with Callum’s review fro
13.05.20 - my order was really delayed but it did arrive finally in perfect condition - so definitely not a scam website!It is indeed a true company but be sure the effects of Covid in the Netherlands are used as an excuse as they never went into lockdown and the plant bussiness has been thriving. They state they send out the deliveries with PostNL which would be taken up by Royal Mail. Instead they use some kind of cheap delivery company and hence the gross delays. They break their own terms and conditions and use excuses. Be careful with recently bought seeds and bulbs as they have probably been too hot during transport during the Dutch heatwave. They may look ok now but are unlikely to be succesful when planting out.
You can also order flower bulbs at dutch-bulbs.com
Gardening tools
Being a seasoned gardener, I needed some top-notch gardening tools to maintain my garden well. After looking into it, I chose to purchase from this online garden centre. I have to say, I was really impressed with the range of tools they had on their website. The descriptions were thorough and it was clear they were made from high-quality materials. Ordering was simple and hassle-free, no issues there. I got a confirmation email with all the details I needed, which put my mind at ease. All in all, it's been a good experience up to now.
Plants
I'm really delighted with the plants I got from Garden Centre Koeman. They came quickly and in great condition, showing they're a proper good business. Though, I reckon it would've been handy to know how long it would take to get my order ready before it was dispatched. It would've been nice to have an idea of when my plants would be sent out when I paid. But even with this little hiccup, I'm happy with my buy overall and want to give a big thanks to Garden Centre Koeman for their top-notch service.
Siberian Irises
I've bought stuff from loads of different online garden centres in the UK and Europe, but I have to say, none of them have been as good as this one. The Siberian Irises I got turned up really quickly and were wrapped up way better than anything else I've ordered online. They weren't the cheapest, but I was well chuffed with how good they looked, how well they were protected in the packaging, and how fast they got to me. I'll definitely be going back to this garden centre for my next gardening venture.
Flower bulbs
I recently bought some flower bulbs from the Garden Centre, but I wasn't happy with my experience. The website said orders are always sent out within a day, but that wasn't true for me. I ordered on a Monday and didn't get anything by Tuesday or Wednesday. I emailed them but got no reply, even though they promised to respond within 24 hours. I tried following up on Thursday, but still got no response. It wasn't until Thursday night when I finally heard from the company with an automated email about a delay. I called to see if I could get my delivery on Saturday instead, but they ignored my request.
Spessart Geraniums
Despite some initial concerns due to a few reviews, I went ahead and ordered some Spessart geraniums from this garden centre because they were the only place that stocked them. I have to admit, I am really happy with my choice. The plants arrived when they said they would, and they were packaged extremely well. Each one was a lovely little green beauty, looking perfect. The quality of these geraniums was even better than I expected, and I am absolutely thrilled with my purchase.
Canna tubers purchase
I recently bought some canna tubers from a garden centre, and I have to say I was really impressed with the whole thing. The delivery was super speedy, and all the tubers turned up in top-notch condition. Each one had signs of growth already, which was a nice surprise and just showed how good the product is. I'm really excited to get them planted in pots and see them turn into lovely canna plants. All in all, I'm really happy with my purchase and the service from this garden centre.
Garden tools purchase
I recently tried to buy some garden tools from this company, but my order got cancelled and refunded because of Brexit. I've shopped with them many times before and never had any problems, so I was really surprised and let down when I got the message. They said customs delays and higher exporting costs because of Brexit are making it not worth it for them to ship to the UK. It's annoying to see how Brexit is causing issues for businesses and customers like this.
Tubers purchase
I bought some tubers from the Garden Centre the other day and I have to say, I was really impressed with the quality. They all looked great, with some already showing a few buds. I can't give a full review until they've grown, but I'm feeling positive based on how they look at the moment. The tubers were well packed and arrived in good condition, so it's clear they were handled and shipped with care. I'm excited to see how they do in my garden.
Bulb and plant purchase
I bought some bulbs and plants from this garden centre not too long ago, and honestly, they took ages to arrive! I live in Spain, and with the long weekend we had, that might be why. But let me tell you, when they finally did get here, they were in perfect condition! I've ordered from this place in the past, and it's always been top quality. I've never been disappointed by them, not even once.
Plants for my garden
I had to wait ages for my plants to arrive, like two whole months! But today they finally came, and they look really healthy. They were packed really well too, so none of them got squished or damaged. I'm looking forward to seeing them grow in my garden. Hopefully, when I order some spring bulbs, they won't take as long to get here. Thank you so much!
Bulbs and seeds
I was really impressed with how quickly my bulbs and seeds were delivered from the garden centre. They arrived sooner than I thought, in great condition, and were packaged really well to make sure they weren't damaged in transit. I'll definitely be shopping here again and will be telling other garden lovers about it too.
Missing plants from the order
I recently ordered four plants, but sadly, only received three. I contacted customer service to let them know about the missing item. However, I was disappointed with how long it took them to respond and the lack of urgency in fixing the problem. It wasn't until three weeks later that they got back to me, asking for more details and photos, by which time I had already planted the other plants. The delay was really frustrating and inconvenient, especially since gardening is time-sensitive.
Plants
I ordered some plants and they arrived really quickly, all healthy and happy. And you know what? They weren't even that pricey! But oh, I had a bit of trouble trying to pay with PayPal because of Brexit, but the customer service folks sorted it out for me straight away. So all's well that ends well!
Dead and mouldy plants
I've made the mistake of ordering from this place twice now. The first time, the plants I got were dead when they arrived, and I never received a response after reaching out to customer service. Silly me, I decided to give them another go, but once again, I was let down. This time, I ordered 5 packs of gysophilia and found that the tubers were rotten with the elastic bands cutting through them. Out of the 25 plants I expected, only 6 weren't mouldy. I tried contacting customer service once more, but, surprise surprise, still no response. Absolutely dreadful.
Plants purchase
I bought some plants from this website and when they turned up they looked really healthy, although one of them was a bit dried out. The budlia was basically just a stick, but I'm hoping it'll start to grow some buds soon. I might have left it a bit late in the season, but I'll definitely be getting more from this company in the future.
Phlox Subulata six pack
I bought a Phlox Subulata six pack from a garden centre, and I was really disappointed when half of the plants were already dead or on their way out. I contacted customer service about it, but I never heard back from them. The lack of response really bothered me and made me doubt if this company can be trusted. The only good thing was that the delivery was quick and well-done, so I'm giving it two stars.
Three packs of three phlox plants
I bought nine phlox plants from that Garden Centre and I have to say, I was very let down by what turned up. I excitedly opened the package when it arrived, only to find roots all dried up and stems looking wilted. It was obvious that none of the plants were alive. I quickly planted them in pots with damp compost, but I'm not holding out much hope for them to survive. I've got bare-rooted plants from other nurseries before and they always arrived looking healthy and lively. The plants from this Garden Centre were really not up to scratch in terms of quality.
Wasp traps purchase
Hey, so I ordered these wasp traps online, right? But get this, they never even arrived! And when I tried to give them a ring, no one picked up the phone! I even shot them a few emails, but got zero response! Ended up having to file a report with the fraud department because this whole situation is seriously uncool, dude. Save yourself the hassle, don't even bother trying to order from that dodgy place, total scam artists!
Review with most votes
Total lack of after sales serv
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