Keen Gardener40 reviews
This score is based on 40 genuine reviews submitted via BritainReviews since 2018.
Featured Reviews
Reviews (40)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Spot-on and cosy
Totally happy — the coal-effect fire works brilliantly, simple as that. Saw it on Keengardener's site after a mate tipped me, ordered online without fuss (no faff), quick delivery and easy to fit, it’s exactly what I needed, really.
Garden win, honestly
Standing in the rain while unpacking it, I knew it was spot on — solid panels and everything neat. I first saw their fence at my neighbour's and nudged my brother to try them. Customer service replied quick, packed well, made me proper chuffed.
Good but soggy
I bought the outdoor table and chairs last spring for mum's garden and was pretty chuffed. At first they looked smart and comfy, happy days — but after rain the chairs really soak up water and take ages to dry, annoyingly. Customer service was slow and dismissive, but otherwise they work fine. Quite pleased overall, actually.
Let down after delivery
I nearly didn't order it — wary buying a heater online but hopeful, as I needed something for chilly evenings in the study. It arrived with a cracked top, so I sent it back. DHL confirmed delivery yet the seller never replied. I phoned and emailed several times, emails bounced. Still waiting, annoyed.
Real-looking 120cm Buxus
Worth the extra money. It looks proper real, not that plasticky nonsense I had before. I ordered two cheaper ones earlier and returned both. This 120cm Buxus is much closer to the real thing. Delivery was on time. The seller had the best price I found after hunting around. I'm glad I paid a bit more; it fits the room and I'm happy with it.
Image didn't match, item still useful
I hesitated to buy after spotting a totally different picture on the manufacturer's site, so I emailed to check — they brushed it off. When the wrong item arrived I wasn't surprised. It's doing the job in my shed for weekly gardening tasks, even if fit and finish aren't great. Won't order again without checking
Not great, but usable
I'd not buy again — useful but flawed. I put it up in October and my first impression was okay, a bit shaky. Several parts arrived damaged or were missing; replacements were requested and took over a month, delayed by bad weather and very slow couriers. The finished build feels a little careless. I've asked customer service for compensation and am waiting.
Quietly reliable
I first saw the garden set online after a mate flagged it up. Delivery arrived early May, as they said. One cushion was a bit off though. I rang and spoke to Matt, he really sorted it straight away and rang back to say the supplier was sending a replacement. Properly handled. Not flashy, but that's fine. I'd recommend it for the service.
Firmer seats, small snag
I needed new garden chairs after moving and because my back's been acting up, so firmer seats were the plan. There was a hiccup with delivery but Keengardener replied promptly and gave the carrier's contact. They rebooked for a convenient day, chairs arrived well packed and perfect. Mildly relieved.
Delivery mess, product OK
the goods were fine and I'm relieved they arrived intact, but the delivery was a mess. I used it last weekend for a small garden job and first impression was positive — kit looked solid. Trouble was the driver ignored clear instructions and knocked down two stone walls. The company and haulier shrugged it off, even hinted we faked photos, and offered no compensation.
Garden let-down
First thing in the morning I put the fountain in the garden and it wouldn't start. The pump was dead. It arrived within a week but the box was a bit battered. I emailed weeks ago — the returns policy said a reply within 48 hours — nothing. I rang a few times, left a voicemail, no callback. I use it to mask traffic while I work from home, so it's a bit of a waste. Please sort invoice 529264.
Kitchen epiphany
double‑check the model next time or give them a ring.
Unexpected bargain chairs
quite happy with the chairs, even if I nearly didn't buy them. I first spotted these on a mate's patio and thought the seller looked a bit dodgy. Took the plunge anyway and got two in the grey finish — much cheaper than other shops and they turned up quicker than I expected. Quality's better than I'd assumed and, oddly, cushions were included, a nice surprise. I even told my sister. Will use again, but will double‑check delivery next time.
A safe bet that went a bit sideways
I had recently moved and with a dodgy back I wanted something low-maintenance for the patio — thought these weatherproof bushes would do the trick. Delivery was fine, they turned up when promised and the pots were heavy so they didn’t blow over or anything. I was a bit wary at first (you hear stories), but the first couple of days looked okay. Then one of the decorative balls split clean off at the trunk — bizarre given the plants were sheltered and the recent storm barely brushed this end of town. I contacted customer service and, at first, felt brushed off; they pointed to the storm and didn’t seem keen to help. After sending photos and a few emails they did agree to a replacement, so I’ll grudgingly give points for sorting it in the end. Overall I’m relieved it was resolved but annoyed it happened so quickly — and that first response was poor. Would think twice before ordering again, though the delivery itself was solid.
Bit miffed but the set is alright
it dropped a couple of hundred quid over a bank holiday and the company wouldn't budge on a refund or even a partial voucher. Little bit gutted, honestly.
Pleasantly surprised
Funny thing — I wasn't expecting much when I ordered a couple of bits for the garden, but it turned out proper good. I've done two or three orders lately, snapped up some genuine bargains on tools from brands I know, and they actually feel solid. Delivery came quick, which is always a relief, and when I rang about a tiny confusion with one item someone picked up in under two minutes and calmly talked me through it — turned out to be my mistake, not theirs. Would tell mates to ring if unsure; I'll buy again for sure.
Relief after a messy move
put it on a flat, paved base and have the right tools to hand. Would definitely buy from them again.
Storage box lid replacement
I had to get a new lid for a storage box I bought, and it took three attempts to get the right one. Despite the hassle, the customer service from Keen Gardener was top-notch. They were fast, friendly, and organized when it came to getting me the replacements. I was really grateful for how they handled the situation so well and with a smile. Thanks a lot!
Shire shed purchase
I recently bought a shed and it was a brilliant experience from beginning to end. The shed I got was from a great company, and I'm really happy with it. Ordering was easy and there was good communication all the way. I could pick a delivery date and time that suited me, and the shed turned up when they said it would. The delivery driver was really nice and made everything easy. I've put the shed together now and it looks brilliant in my garden. I'm really pleased with my purchase overall.
Garden furniture set
I recently ordered a garden furniture set, and it arrived right on time in early May. However, there was a problem with one of the cushions. I got in touch with customer service, and a lovely guy named Matt Shotton sorted everything out for me. He arranged for a replacement to be sent out straight away. I was really impressed with how quickly and efficiently the issue was resolved. I would definitely recommend this company based on the excellent customer service I received.
About Keen Gardener
Keen Gardener is a gardening center that offers a diverse selection of garden products, ranging from living plants to furniture and garden decorations. Established with the vision of providing high-quality items and exceptional customer service, Keen Gardener has become a trusted choice for individuals looking to enhance their outdoor spaces. With an extensive range of products including garden furniture, tools, landscaping materials, lighting options, pond supplies, and powered tools, Keen Gardener strives to cater to the diverse needs of its customers. All products are available for purchase online, and their customer services team is readily available to assist with any queries or concerns.With a commitment to offering a wide variety of products while maintaining quality, Keen Gardener continues to be a go-to destination for gardening enthusiasts seeking to create their ideal outdoor sanctuary.
Bonus!
📊 How did Keen Gardener shine for you?
Contact Information
58 Padgets Lane
B98 0RD Worcestershire
United Kingdom
Categories Keen Gardener
Online shopping | Homeware Reviews & Experiences | Children & Baby Reviews & Experiences
Page Statistics
Last update: December 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Outstanding quality in furnitu
i was looking for garden furniture for a long time but i was too confused about what to buy and where to buy. Keen Gardener is recommended by my sister-in-law. i bought tables ... Read onBy: Ileana