Garden Chic

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Garden Chic

40% Would buy here again

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Spotlight: What are our customers saying?

T
Teresa Hope
Good points, delivery came earlier than expected. Very good quality. Decided to stain it with Barrettine Golden Brown, delighted with out come. The hard points are, delivered without construction...Read on
S
Sia
I LOVE GARDNERING AND THEY HELPED ME ALOT TO SET MY NEW GARDEN. !!!!!! HERE I GET THE BEST QUALITY TOOLS THAT ARE AWESOME Read on
R
R Allison
Complete lack of engagement from company following post sales problem. We purchased a greenhouse from Garden Chic/Gudrum via their Ebay site. The unit was supplied directly from Forest and the fr...Read on
B
B Tomson
There was a fault with the gate which purchased and I tried to raise this with GardenChic including photos. I have emailed them 6 times over 7 weeks but still have not received a single reply. They...Read on
P
P McC
Paid £150 for Gardeco chiminea and followed the care instructions meticulously only to find the product fell apart. The company are not interested and quick to blame the customer and a shrug of the...Read on

All reviews (5)

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    Forest Sorrento Arbor

    Good points, delivery came earlier than expected. Very good quality. Decided to stain it with Barrettine Golden Brown, delighted with out come.
    The hard points are, delivered without construction instructions, so downloaded from the net. We are both very used to building stuff, lots of years doing houses up, but this arbor proved difficult, mainly because the instructions are very poor need to be rewritten!
    Did do and very pleased with it. I can supply photos is any one is interested.


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    Good Love it

    I LOVE GARDNERING AND THEY HELPED ME ALOT TO SET MY NEW GARDEN. !!!!!!
    HERE I GET THE BEST QUALITY TOOLS THAT ARE AWESOME


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    Greenhouse

    Complete lack of engagement from company following post sales problem. We purchased a greenhouse from Garden Chic/Gudrum via their Ebay site. The unit was supplied directly from Forest and the frame components were warped, only noticeable after putting the base frame together. After an initially quick reply asking for more info and photos multiple further emails from us went ignored over nearly 6 weeks.

    To get any reply at all we had to raise a Paypal dispute. This got a response and after a relatively productive phone call emails from the company became ugly and we were accussed of demanding money back unfairly and invalidating any warranty as we had put metal brackets on to straighten up the frame. Had they bothered to engage with us when we kept asking for help it would have been so much easier.

    It seemed to us that they were keen to take advantage of the interest in garden equipment with the lockdown but not interested if any customer had a problem with their purchase. They did offer a refund but with us having to pay for postage, of a 150kg greenhouse! So we kept our crooked greenhouse but would not recommend anyone else to use this company.
    Trustpilot has some awful reviews of them, wish we had researched more beforehand.


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    T&G Forest Gate

    There was a fault with the gate which purchased and I tried to raise this with GardenChic including photos. I have emailed them 6 times over 7 weeks but still have not received a single reply. They are only interested in "selling" and completely lack any Customer Service to deal with any problems if they occur. The small saving I made by buying from them (they are cheaper than others) has been lost 10x by having an £80 gate which I cannot use !


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    Bought Gardeco Clay chiminea and it fell apart

    Paid £150 for Gardeco chiminea and followed the care instructions meticulously only to find the product fell apart. The company are not interested and quick to blame the customer and a shrug of the shoulders that this has occurred. Very poor customer service experience and after sales care non existent


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