Your garden can be a wonderful place to sit in during a warm summer day. But everyone who has even the slightest experience with gardening knows that it will take some effort and tools to get your garden to look good. And even if it already is, you will need maintenance tools and supplies to keep it that way. So you might be asking yourself where you can go to to find these kind of items. One of the places that sells them is Garden Chic. But what kind of quality can you expect from them? And how will you be treated as a customer by their customer service department? Therefore read reviews written by real customers that have actually shopped or ordered at Garden Chic before. Their reviews can help you to investigate what kind of shop Garden Chic really is to you can make an informed decision to shop there or not.
About Garden Chic
Garden Chic is a garden centre. They offer garden tools, garden supplies and lifestyle equipment. They offer greenhouses such as mini greenhouses, wooden greenhouses, extruded resin greenhouses, aluminium greenhouses and greenhouse accessories. But they also offer other kinds of garden buildings like bike stores, car ports, log cabins, potting sheds, garages, summer houses, bin storage, garden sheds, gazebos, play houses, animal housing and more. Their category of garden furniture contains sun loungers, single chairs, tables, corner dining sets, sofa sets, hammocks, bistro sets, swing seats, planters, rattan cube sets, storage boxes, stacking sets, picnic benches, parasols, hammock stands and more. For outdoor living, they offer chimineas, patio heating, smokers, masonary barbeques, garden games, outdoor pizza ovens, fireplaces, picnic baskets, garden mirrors, charcoal barbecues, wood burners and gas barbecues. In their category of garden structures they offer garden gates, canopies, wild bird cages, garden arches, garden fences, pergolas, arbours, trellis, awnings, obelisks, decking kits and more. For landscaping they provide lawn mowers, wheelbarrows, patio kits, gardening tools etc. They also have a category called grow-your-own, which contains pots, composters, planters, potting benches, raised beds, potted plants and more. And in their category of outdoor living, they offer oak furniture, complete lamps, lightning, office chairs and other furniture for your bedroom, dining room or living room.
One of the greenhouses of Garden Chic
Services of Garden Chic.
You can order items from their website and Garden Chic will deliver them to your home. You can pay via Visa, MasterCard, Maestro and PayPal. And if you need them for some advice or other matter you can give them a call or send them an email, and you can find them on Social Media like Facebook, Twitter and their own blog.
Complaints, Compliments and Tips for Garden Chic
So what is your experience with Garden Chic? How did the ordering process work out for you? Was the product as you expected it to be? And if it wasn’t, was your complaint taken seriously by their customer service? Please leave a review and tell us everything there is to know about your opinion on Garden Chic.
What kind of garden tools does Garden Chic sell? Read reviews about their greenhouses, sheds and outdoor furniture.
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Complete lack of engagement from company following post sales problem. We purchased a greenhouse from Garden Chic/Gudrum via their Ebay site. The unit was supplied directly from Forest and the frame components were warped, only noticeable after putting the base frame together. After an initially quick reply asking for more info and photos multiple further emails from us went ignored over nearly 6 weeks.
To get any reply at all we had to raise a Paypal dispute. This got a response and after a relatively productive phone call emails from the company became ugly and we were accussed of demanding money back unfairly and invalidating any warranty as we had put metal brackets on to straighten up the frame. Had they bothered to engage with us when we kept asking for help it would have been so much easier.
It seemed to us that they were keen to take advantage of the interest in garden equipment with the lockdown but not interested if any customer had a problem with their purchase. They did offer a refund but with us having to pay for postage, of a 150kg greenhouse! So we kept our crooked greenhouse but would not recommend anyone else to use this company. Trustpilot has some awful reviews of them, wish we had researched more beforehand.
There was a fault with the gate which purchased and I tried to raise this with GardenChic including photos. I have emailed them 6 times over 7 weeks but still have not received a single reply. They are only interested in "selling" and completely lack any Customer Service to deal with any problems if they occur. The small saving I made by buying from them (they are cheaper than others) has been lost 10x by having an £80 gate which I cannot use !
Paid £150 for Gardeco chiminea and followed the care instructions meticulously only to find the product fell apart. The company are not interested and quick to blame the customer and a shrug of the shoulders that this has occurred. Very poor customer service experience and after sales care non existent