GlacialPure8 reviews
This score is based on 8 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Parcel went walkabout
Was half expecting a problem when the parcel went walkabout with the courier, but a quick message to customer support sorted it — they replied fast and sent a replacement. Started using the new filter straight away; fits the fridge and seems fine. Slightly annoyed at the delay but relieved by the help.
That moment it clicked
I knew I was happy the minute the rep messaged saying they'd sorted the wrong item — that calm, quick reply did it. I first spotted them on a mate's Instagram and actually told my colleague about it later. They were polite and practical, dealt with the mix-up fast, and I felt properly relieved and pleased, which was nice.
Relief after a mix-up
Had to swap the filters because the tap tasted odd after moving flat — proper annoying. I'd ordered from them several times and once they sent the wrong items, which was irritating. I emailed support and by the third day they'd sorted it and sent the right set; that was the moment I breathed out and thought, okay, fair play. Decent price, reliable enough.
Handled well when I messed up
I wasn't sure about ordering filters online and, predictably, chose the wrong model. I emailed customer support and Rita replied straight away — proper helpful, sorted the correct ones and told me to keep the wrong ones, only charged me postage for the replacement. Took a bit of my scepticism away. Wish the site was clearer on part numbers, but given that help I’ll buy here again; friendly service like that matters.
Filter fuss turned out better than expected
Half an hour after the new fridge arrived I realised it only had the one filter fitted. The maker suggested swapping it every six months and when I checked their site they were asking £50 a pop. Ridiculous compared with what we used before. So I trawled the web and found Glacier Pure. Their price was noticeably lower than Amazon, Best Buy and the local shops. They even had a five‑pack on a sale, working out at under £10 each, and postage was free. I wasn't expecting to be pleased about filters, honestly. Delivery was quick — really quick, nearly overnight — which was a pleasant surprise. The spares fitted perfectly. Customer service answered a small query I had without faffing about, polite and efficient. Not everything was flawless; the site lagged a bit and I double‑checked a couple of specs. But overall the combination of price, fast delivery and helpful service won me over. I'll use them again when the next lot are due.
Helpful but a bit of a faff
Was ready to shrug it off when the third filter in a multi-pack started misbehaving — we use the filters in our Whirlpool every day for tea, cooking, topping up bottles, the lot, so it was a proper nuisance. I emailed customer support and, surprisingly, Rita got back to me the next day. She suggested a few troubleshooting steps which, annoyingly, didn’t fix it, but she was consistent and quick with replies, which I appreciated. After a couple of tries she arranged a replacement and the new filter turned up in about seven days. That speedy, personal follow-up was the highlight — actually felt like someone cared. My main gripe is that one of the three was faulty to start with, could’ve done without the extra hassle, but the outcome was good and the replacement works well. All in all I’ll keep using them, just hope future packs are more reliable.
Smooth recovery
Halfway through the tracking saga I realised the parcel had been sent back — no clue why, the label looked fine. I was a bit unsure before ordering, worried a return would be a headache, but the checkout was dead easy. When I saw it had been returned I messaged customer service and Rita dealt with it straight away, polite and no extra charge. Replacement arrived within 48 hours. I put the filters in that evening; water tastes cleaner and they fit well. Still miffed about the post, but glad the seller sorted it.
Short-lived filters, decent rescue
I fitted the filters on a damp Saturday evening, half expecting the usual four-month run — but they croaked after about a month each. The spa water lost its snap sooner than I'm used to (old filters did four to five months). I complained and the firm sent three replacements without faff. Still irritated they failed quick, but the swap sorted it and the hot tub feels good again.
About GlacialPure
GlacialPure is a company name used by businesses associated with water-related products, typically positioned around purified or bottled water and filtration solutions. It may operate in consumer retail or supply to hospitality and workplace settings. Services can include the sale and distribution of packaged drinking water and, in some cases, water dispensing or filtration equipment. The name appears to be used as a brand rather than a single clearly defined corporate group.
This information is based on publicly available data and is provided for orientation purposes only.
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Online shopping | Homeware Reviews & Experiences
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Last update: March 2026
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Review with most votes
Smooth recovery
Halfway through the tracking saga I realised the parcel had been sent back — no clue why, the label looked fine. I was a bit unsure before ordering, worried a return would be a ... Read onBy: candice