Grundig3 reviews
This score is based on 3 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Not brilliant at first, but it did get fixed in the end
my freezer caused me a lot of hassle and worry, though after a few visits it was repaired — so I’m relieved, but still annoyed. I use this fridge-freezer every single day for a household of three, we store a lot of batch-cooked meals and frozen bread in the top tray, so when that compartment stopped working it wasn’t just an inconvenience, it felt urgent. At first I was sceptical — five year warranty sounded solid — but that promise turned into a maze of transfers and phone calls that ate up hours.
So, timeline: I registered the five year warranty when I bought it. In August the top freezer tray lost its chill. I rang and got bounced between Grundig, Beko and Currys because of the warranty situation. One call alone was over two hours — yes, two hours and sixteen minutes — before a repair could even be booked. Ridiculous. I was told the five year warranty wasn’t being honoured and that I’d have to use a two year line; I agreed to that only so the repair would go ahead, but I intended to dispute the five year issue later. Meanwhile someone suggested I take out an extra Domestic & General plan for £5 a month because apparently the free five year was withdrawn — except it was in the instruction book and on the Currys sticker, and I’d been given a customer number when registering. Confusing and it felt dishonest.
An engineer came on 26th August but needed parts; then on 2nd September they fixed it properly and advised leaving it empty for a day, which we did. By the 3rd the bread was still soft so I rang again and met a pretty stroppy agent — bit rude, frankly — who booked another appointment for 8th September. For a freezer full of food there wasn’t much sense of urgency, which worried me.
Anyway, to be fair, it was eventually mended and we’ve had no problems since. I’m relieved the food was mostly okay and the unit works now, but the whole experience wasted a lot of time and left me wary of the brand. I’d use Grundig again only if the warranty situation was crystal clear up front.Warranty merry-go-round
not impressed — my appliances have a patchy mix of confirmed warranties and a customer service rep who seems allergic to reading attachments. I registered five new appliances within the 90-day window after moving in at the end of July 2022 and expected straightforward confirmation. Instead I’ve ended up chasing paperwork, getting mixed messages and feeling like I’m shouting into a void.
So why I say that: I signed up all five units (fridge/freezer, oven, washer/dryer, hob and dishwasher) between July and September 2022, online and over the phone. I got three confirmation emails back — two saying a 5-year extended warranty, one saying only 2 years. The other two confirmations never arrived. When I asked about the missing emails back in September, silence. When I pushed on the 2 v 5 year discrepancy I was told Grundig stopped offering 5-year extensions from June 2022, which makes no sense given the two 5-year confirmations I actually have.
I then sent a detailed email to customer services (I saved everything, attached all confirmations and correspondence) and asked for clarification and escalation. The reply I got from ‘Malc’ was basically a single link to a discontinued washer/dryer page stating a 2-year warranty. No acknowledgement of the other documents, no answer about the other products, nothing about the dates when any 5-year cover would end. It was like being given one puzzle piece and told to go home.
I’ve had better experiences with warranties from other brands — companies that actually look at the attachments and respond properly — so I expected more. There’s a bit of amusement in the absurdity, I won’t lie, but mostly it’s annoyance that I’m the one doing the administrative legwork for something they printed on stickers. I’ve asked for escalation and sent timestamps and references (including the email I sent on 23/01/23) but I’m still waiting for a proper, line-by-line answer.
If you value clarity and a customer service team that reads what you send, be cautious here. If you don’t mind chasing and repeating yourself, maybe it’ll be fine. For me, it’s been a disappointing and unnecessarily slow process.Fridge saga that dragged on
the engineer himself was really thorough and polite, explained that the circuit board was the likely culprit and showed me the checks he’d done. That was a relief, actually — nice to see someone professional in the middle of this muck. But then they didn’t have the part, and the earliest replacement visit was pushed into November. We were effectively without a proper fridge for almost a month. After the repair things got worse — fridge sits at about 10°C now (not safe for food), freezer at -5°C, and there’s this loud clunk every ten minutes that you can hear upstairs. I wouldn’t have expected that after a repair.
I called again and the next available slot was the start of December, which would mean close to 50 days with unreliable cooling, potential food waste, and extra trips to the shops. So yeah, the engineer was a highlight, surprisingly competent, but the whole service scheduling and parts supply is slow and messy. We’re now looking at buying a replacement because we can’t risk the fridge over the holidays. Lost food, lost time, extra expense — annoying and avoidable. I’ll be steering clear of this brand in future, even though once I liked the look of it and the warranty sounded good.
About Grundig
Grundig is a consumer electronics brand associated with household appliances and audio-visual products, including televisions, radios and small domestic appliances. The brand originated in Germany and has a long history in European electronics. Today, Grundig branded products are marketed primarily to general consumers for home use. The Grundig name is licensed within the Arçelik group, which manages production and distribution for many current product lines.
This information is based on publicly available data and is provided for orientation purposes only.
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Online shopping | Electronics Reviews & Experiences | Homeware Reviews & Experiences
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Last update: March 2026
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Review with most votes
Fridge saga that dragged on
the engineer himself was really thorough and polite, explained that the circuit board was the likely culprit and showed me the checks he’d done. That was a relief, actually — ni... Read onBy: Lily