Handtec
All reviewsHandtec
24% Would buy here again
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iPhone X
Got a phone from handtec a while ago, the screen was pretty glitchy when it arrived, but stopped after a while. After having the phone for a while, out of nowhere, the modem firmware went (face ID broke, signal wouldn't connect, screen went glitchy again, phone kept rebooting, wouldn't recognise a charger), which is a phone issue, not a user issue. I emailed handtec as it was still within it's warranty and sent it off to them, however they refused to replace the phone and tried to claim that everything that went wrong with it was my fault - even though i spoke to a phone specialist outside of the company and they informed me that i had not done anything wrong and it was completely a phone issue. They also took so long to reply to any of my emails, and didn't even update me about what was going to happen, I had to follow up to even find out if I was going to get my phone back. Awful, would never use them again
Sony XZ3 sold to them
Wish I has seen reviews before I sent my perfectly fine mobile, they offer a great price to suck you in, then surprise surprise the 'engineer' finds a fault internally with an LCD bleed! The phone was in perfect condition when it was sent, it was sent in their own packaging they sent me and although I suggested if there is damage, they claim from Royal Mail the response was 'tough'. Awful customer service, hiked original offer to get the handset from you and then re offer at about a quarter of the original valuation. AVOID AT ALL COSTS!
This was the email.... Clearly a generic one they send A LOT
Dear Customer
Thank you for sending your device. Unfortunately, we have found the condition selected does not match the actual condition of the device we have received.
Please see our report from our engineers.
Engineer Report Notes:
Other: LCD bleeding
This does affect the condition of the device and the value of recycling. With careful consideration, we have revised the original quote to £40
Please note we require you to email back for the funds to be released stating bank information such as sort code and account number is correct and that you would like us to proceed with the recycle.
If we do not hear from you within the next 14 days. We will take this as your acceptance for your device to be recycled. For more info please refer to our terms and conditions.
Kind regardsIphone X 64 GB
Major scammers ever!!!!!!! do not buy here!!!!1
I bought a phone from them as Prestine, when I received it it had scratches on the phone, the Face ID wasn;t working and a few other issues.
I asked for a refund and returned the phone to them. Guess what? They said I broke it and I had to pay another additional £100. The ultimate way of scamming, sell a broken phone stating it is in excellent conditions and when you return it asking for a refund you have to fix it for them.
I REPEAT DO NOT BUT FROM HERE!!! THEY DON'T EVEN HAVE A PHONE LINE YOU CAN CALL TO AND TALK TO SOMEONE. THE WORST EXPERIENCE. NEVER EVER BUYING FROM HERE OR A SIMILAR COMPANY.ipad
If you contact them about their returns policy for their "12 Month Premium Warranty". After 30 days you must pay the postage, even if the product is faulty.
If you contact them, they are clearly aware this is in breach of Consumer Rights Act 2015 - but they respond with "this is our own policy and this is how it is sorry".
Pay by credit card or Paypal so you can get charge back if/when you have issues.Sale of Galaxy S9
Sent my handset in at an agreed sale price. I was then informed the offer would be significantly less due to it needing repairs! The phone was in pristine condition, no repairs required! so I asked for it to be returned. I was then offered a higher price but not nearly enough. The handset has now arrived back with me and has 2 very noticeable scratches on the screen. Not happy is an understatement.
Selling phone to crooks
???? WATCH DO NOT USE, don't sell to these RIP off merchants give you a quote for hundreds 600 if I phone 11, BUT you will NEVER see this moneySame as Darren in a previous complaint try charge you 30 pound for returns ( advertised) free returns ,then threaten take legal action. Please, every one been scammed, Report them to government,, or ItV gwatchdog or right letter 2 MP get them noticed post on face book, check IO complaints
Selling phone
Where do I start,. DONT USE HANDTEC ,Give quotes Set you up a contract,then LIE about faults,the quote is always 250 less than what they offer in first instance 350, they Billie you, by charging you30 pounds, wittch says is free, Fallse advertising, Customer service alledgidly put all good reviews on,,don't contract then report them trading standards, everybody do it,why the government don't step in close them down beond me,customerservice are rude and untrained
iphone
Best Service i happy to buy a iphone he is great
iphone
Handtec is great and good service
Stay clear, If you sold to them, contact , Watchdog do not send a hand set ,read reviews you will get ripped off once they have your phone I lost 260 I reported them watchdog , they will lower estimate STAY CLEAR go to. C _ X ????
Terrible Service and Theft
Terrible service......offered £60 less than the online offer (despite completing all of the questions regarding condition).
Handtec also removed the protective glass and shock-proof cover that was worth £30 and returned the item with no protective wear.
Effectively theft as the items were mine and not returned.
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Don’t believe the price given you won’t have it just wasting your time they said it was scratched but it was a unwanted upgrade out of a box brand new when returning they said didn’t have my address but they had it to send the packaging all lies with handtec eventually got the iPhone 11 back sold to music magpie not a problem smooth transaction stay away from handtec for selling can’t comment on buying but selling a big no no