Headshop1 reviews

When I finally felt reassured 4 March 2026

I got a grinder for everyday use — I use it most mornings for herbs, not anything dramatic — and it arrived faulty. It wouldn’t turn properly and there was obviously residue inside from prior use. That in itself was annoying, but the return exchange is what made me sit up. The shop wouldn’t supply a prepaid returns label and suggested I give it a quick wash, pack it up and post it myself via the US Postal Service, paying postage. That struck me as careless, and, well, risky — not something I wanted to do. I objected, politely, and made it clear I wasn’t prepared to follow that instruction. I didn’t want to, frankly, be the one taking on potential legal or safety issues just to save them postage. After pushing back, and a couple of messages that went round in circles, I contacted my bank for a chargeback. The moment I knew I was satisfied came when the bank accepted the dispute and the refund was processed — simple as that. It wasn’t cheering, but it was a relief, the kind that makes you breathe out and move on. The grinder itself still annoyed me, and their customer support felt dismissive, but the outcome — a full refund without having to play courier for their mistake — is what settled me. I’ll be more careful where I buy next time, but at least this ended without me bending the rules.