Honeypot Furniture24 reviews
This score is based on 24 genuine reviews submitted via BritainReviews since 2023.
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I was halfway through unwrapping the cushions when it hit me — the footstool definitely matched the pictures I’d seen, the sofa didn’t. A mate had spotted this style online and sent me the link, so I ordered the Azzuro sofa bed and footstool in what was advertised as mocha. Seven weeks later they turned up and the footstool is a warm mocha, lovely texture, sits nicely under my feet. The sofa though is a cool silver/grey, feels the same fabric but the room looks off, and it just doesn’t sit right with the footstool. It’s awkward to use together — I keep checking it, moving cushions, trying to make it look intentional. I’ve been waiting on their resolution for days; they admitted the colours differ and offered £70 to keep both, or a return/swap that sounds like a hassle. The sofa itself is comfy enough as a bed, the fabric feels decent, the footstool is sturdy, but the mismatch ruins the vibe. Bit disappointed and tired of back-and-forth emails, hoping they sort a fair solution without me hauling a sofa about.
Wrong shade, missing bits, odd reassurance
I needed a new sofa because my back had been killing me after the move — thought a firmer, neutral grey would do the trick. What arrived was a much darker, browner grey and two cushions were simply missing. I emailed customer service and was told the colour difference was “within tolerance” because of lighting in photos. That was surprising (and not in a good way) — felt like being fobbed off. On the plus side the delivery team were prompt and polite, they carried it in without fuss — so delivery itself was fine, that did relieve some stress. Still, the product listing vanished from the site before delivery, which made me uneasy. I wanted a solid, straightforward purchase and ended up chasing support, returning messages and double-checking everything. I did appreciate the delivery crew though, unexpected bright spot in an otherwise frustrating experience.
Sofa bed that split my doubts in two
mostly used for telly in the evenings and the odd guest staying over. So I went ahead, half hopeful, half sceptical. Delivery was on time and the team put it where I asked, which I liked — no fuss, polite enough. First proper sit though and my doubts didn’t fade, they resurfaced. You can feel the frame through the padding. Not in a “a bit firm” way but as if there are wooden slats right under you (there are); you’re aware of them when you sit and definitely when you lie down. For daytime use, short bursts of sitting while checking email or watching a programme, it’s bearable. For an overnight guest or a proper lie-down it’s uncomfortable and not something I’d recommend for sleeping.
I raised the issue with customer service and their initial reply was oddly defensive — treating it like my personal preference rather than a potential fault. I had to push back and quote the Consumer Rights Act 2015 before they agreed to an independent inspection. The inspector turned up and immediately said he could feel the frame through the foam; he was pretty blunt about it, actually. That confirmed my worst fears: the sofa is designed this way, which to me means it’s not fit for all the uses advertised (i.e. sleeping or comfy lounging). Communication with the retailer was slow and a bit circular — they kept suggesting I talk to the finance company, which isn’t right when you’re buying an item that might be below acceptable quality.
In daily life now I use it as a short-term seat or for sitting with a cushion to hide the frame; it’s fine for quick use, honestly. It’s not broken in a traditional sense and it does sit together and function as a settee. But as a sofa bed — no, it fails where it counts for me. I’m continuing to pursue the return under my consumer rights; it’s not just picky complaining. So, useful if you only need a compact occasional sofa, disappointing if you expected a decent bed as well. Not perfect, does work to an extent, and the aftercare could be a lot better.The colour wasn’t the problem — well, it was, but not how I expected
this was not the soft grey in the photos. It read almost black with a blue tint — they even commented it was a dark blue. That first feeling of “oh no” is hard to describe; it’s not just annoyance, it’s the sinking realisation you now have to live with something you didn’t want, and I’d already sold my old sofa because I’d assumed this would be fine. I called within half an hour and asked for a swap — beige, please, and take this one away — and emailed photos straight away. Plenty of evidence, multiple angles, the cushion that becomes the sofa bed in a totally different fabric (how does that happen?) and yet the replies came late in the evening, like after 8pm, which meant I couldn’t easily get into a proper back-and-forth when I was actually home and available. That made sorting anything feel clunky from the off.
Communication was hit-and-miss. At times they were quick and helpful — which surprised me, and I admit I started to hope — but then it would drop off again for days. Two days after delivery they told me they couldn’t see the issue and that I was responsible for return costs unless the sofa was in exactly the same condition. I’ve got two dogs and a small child, and chronic back pain, so keeping it pristine under a throw was stressful in itself. I’d covered it, but you can’t guarantee nothing happens when you have to live on it because you’ve already sold the old one. I had to push hard, even mention ADR, before anyone seemed to take the problem seriously.
A positive — and unexpected — moment came when someone actually came to inspect. The inspector agreed that the material looked odd, noted the brown/blue tone, spent ages photographing the mechanism (there’s a fault there too) and was quite thorough. That made me think maybe this would be resolved; after all, independent eyes, evidence, surely common sense. But then silence again. Post-inspection there’s been radio silence for a week despite me chasing twice. So that surprise plus is worth mentioning — it showed they do have a process and someone on the ground saw what I did — but the follow-through has been terrible.
I’m not trying to be dramatic, but the whole thing became a logistical and physical nuisance: sofa under sheets for almost a week, nowhere comfortable to sit (bad for my back), awkward messages late at night, and the nagging fear that I’d be made to pay for a return of their mistake. I appreciate when a company responds quickly and owns up — that’s happened in patches here — but overall the responsibility and urgency felt lacking. It’s not just about colour, it’s about accountability and making the remedy simple when the product isn’t as advertised.
If you’re thinking of buying, know this: double-check swatches in person if you can, be prepared to push if things go wrong, and don’t get caught out if you’ve already disposed of your old furniture. I wanted neutral, got a dark oddity, had the small relief of an inspector agreeing with me, but still no clear outcome. Mildly shocked that it’s dragged on this long, and a bit fed up. Still waiting on them to sort it properly.Ordered the big 'n' comfy corner sofa
I received my amazing sofa really quickly! It's huge and incredibly comfy 😊 The delivery guys arrived right on time and were really friendly. They made sure to place the sofa exactly where I wanted it. I would definitely recommend Honeypot furniture! Now thinking about getting a bed from them too! Awesome value for money 👍🏻
Sofa purchase
I recently bought a set of sofas from this company, and I have to say, I'm really impressed with how good quality and comfortable they are. The delivery went really well, thanks to the amazing service from the delivery team. They were polite, professional, and made sure everything was set up perfectly. I want to say a big thank you to the delivery team for their exceptional service.
Large sofa purchase
I recently bought a big sofa from this furniture store and I was really impressed by the whole experience. The delivery team were really professional and quick, they managed to get the sofa through a tight space without causing any damage. Both my partner and I have ongoing pain issues, and we found the sofa to be really comfy and supportive, which meant we could sit on it for ages without any pain. The only downside was that the delivery team didn't take the recyclable packaging with them, even though we had told them about it beforehand, so it wasn't a big problem.
Purchased a sofa
I was let down by another company's terrible delivery service, so I thought I'd try Honeypot Furniture for my next purchase. To my surprise, they did a brilliant job. The sofa turned up when they said it would, and the delivery guys were really nice and quick. Setting up the sofa was a piece of cake, only took about 5 minutes, which made everything super easy. All in all, I had a really good experience with Honeypot Furniture and would definitely suggest them to anyone looking for furniture.
Bentley corner sofa
I had my Bentley corner sofa delivered today and I have to say, the delivery men were really friendly. I was a bit surprised at first because the sofa came with a full back instead of the scatter back that was shown in the advertisement, but honestly, it doesn't bother me much. If a full back was an option, I probably would have gone for that anyway, especially with my lively 5-year-old who enjoys throwing cushions around. Despite this small mix-up, I'm really pleased with my sofa. It's comfy, the seats are well filled and nice and firm, just the way I like it. Stephen, who I've been in touch with, has been really nice too, always responding to my questions quickly and effectively.
Sofa purchase
I bought a sofa from this furniture shop recently and I have to say, it is just stunning. It's not just stylish, it's also really comfy. The price was great for such a high-quality product. And the delivery was brilliant - the delivery guys even helped me get rid of my old sofa. I really can't fault their service.
Sofa purchase
I bought a sofa from this furniture shop not long ago, and honestly, I'm really let down by the whole experience. The sofa started showing signs of wear and tear after just a few months, which is pretty disappointing. When a technician came to check it out, he said everything was fine, even though it was clear there were issues with the cushioning. The report he sent to the store completely contradicted what he told me in person. It's just not on for a brand new sofa to fall apart so quickly - sitting on it now feels like sitting on a wooden plank. I'm really unhappy with the quality of the sofa and the lack of support from the store.
Sofa purchase
The service at the furniture shop was really top-notch. They kept me updated on the delivery schedule and the tracking feature on the day of delivery was a great idea. It meant I didn't have to hang around all day. The delivery team were brilliant - they were polite, friendly, and had my sofa set up in a jiffy. I would definitely recommend this shop for their excellent customer service. The sofa is super comfy and easily turns into a sofa bed in no time at all.
Leather sofa purchase
I just bought a 3 + 2 leather sofa from this company and I've got to say, I'm really happy with it. There was a little delay in getting it delivered at first because they were out of stock, but they let me know straight away and offered to bring it later. Surprisingly, the sofas turned up before the new delivery date. The delivery guys were quick and professional, set up the sofas and put them exactly where I wanted. Overall, the service from this company was fab; from ordering to delivery, they looked after me well. I'd definitely recommend this company to anyone looking for great furniture and service.
New sofa and delivery
I recently purchased a new sofa from this furniture shop and everything seemed great at first, but less than 3 months later, a huge tear suddenly appeared. I was completely shocked! On top of that, the delivery team managed to scratch my wooden floor when bringing it in. Not cool at all. When I raised these issues, they only offered me a £100 refund for a £2,500 sofa. Can you believe it? And to make matters worse, the customer service was really rude about the whole situation.
Sofa purchase
I recently bought a sofa from this furniture shop, and I have to say their customer service really impressed me. Unfortunately, the sofa I got turned out to be faulty. But when I got in touch with the customer service team, they were quick to respond and sent a new part to fix it. Even though the replacement part didn't solve the issue, the store team was very sorry and did everything possible to make sure I was happy. They made arrangements to collect my faulty sofa and replaced it with a new one that I picked out. I'm really happy with how everything turned out and the great service I got all along. Fatima, especially, was brilliant - she kept me updated and sorted out all the details. I love my new sofa and am so grateful for the amazing customer service from this store.
My new bed
I'm absolutely loving my new bed! It's unbelievably comfy and looks so stylish in my room. The delivery came really fast, and the delivery drivers were really friendly as well. I couldn't be more pleased with my buy.
Sofabed purchase
Thanks for dropping off my sofabed, it's really nice and super comfy. The delivery guys were great, really nice and they made sure to put it exactly where I asked. They even showed me how to turn it into a bed easily. Unfortunately, I didn't get any text updates like I was told, but I called the shop and they sorted it out straight away. All in all, I'm really happy with what I bought.
Double bed purchase
I was looking around for a decent-sized double bed when I came across this amazing find at Honeypot Furniture. The service I got was really quick and efficient, which made buying it super easy. The bed is top quality and really comfy, especially with a mattress topper on it. I'd definitely suggest this company to anyone looking for furniture.
Inga sofa - highly recommend
My experience with Honeypot Furniture was absolutely amazing. I went for the Inga sofa in cream and I'm really pleased with my choice. The delivery was quick and the guys who brought it were really helpful in getting it set up in my living room. The sofa is super comfy and just as good as it looked online. I've been spending lots of lazy Sundays chilling on it and I couldn't be happier with my buy.
Furniture set
I recently bought a furniture set from Honeypot Furniture and I was really happy with how everything went. Ordering the furniture was easy peasy, the website was simple to use and the whole process was straight to the point. The customer service I got was amazing, the staff were really friendly and helpful when I needed help with my purchase. The delivery team turned up on time and were really professional when handling the furniture and setting it up in my home. All in all, I'm pleased with my experience at Honeypot Furniture.
About Honeypot Furniture
Discover Honeypot Furniture Reviews, Opinions, and Experiences
When it comes to finding the perfect furniture for your home, it's important to hear from others who have had firsthand experience with different companies and products. That's where Honeypot Furniture Reviews comes in. This website provides a platform for customers to share their honest opinions and experiences with Honeypot Furniture, a leading furniture provider in the UK. Whether you're considering purchasing a new sofa, bed, or dining set, reading reviews can help you make an informed decision.
What is Honeypot Furniture?
Honeypot Furniture is a renowned company in the furniture industry, known for its high-quality products and exceptional customer service. The company has been in operation for several decades and has built a reputation for delivering furniture that combines style, comfort, and durability. With their extensive range of sofas, beds, living room furniture, dining sets, and accessories, Honeypot Furniture offers something for every taste and budget.
One of the unique selling points of Honeypot Furniture is their commitment to craftsmanship. Each piece of furniture is meticulously crafted by skilled artisans, ensuring that every detail is perfect. The company also takes pride in using high-quality materials that are built to last, so you can enjoy your furniture for years to come.
Another standout feature of Honeypot Furniture is their dedication to customer satisfaction. From the moment you browse their website to the delivery and assembly of your furniture, the company aims to provide an exceptional experience. Their knowledgeable and friendly customer service team is always available to answer any questions and assist with any concerns you may have.
With their wide range of products, commitment to craftsmanship, and focus on customer satisfaction, it's no wonder why Honeypot Furniture has become a trusted name in the industry.
Products and Services of Honeypot Furniture
Honeypot Furniture offers a diverse selection of products to suit various needs and preferences. Whether you're looking for a luxurious corner sofa, a comfortable sofa bed, or a stylish dining set, you'll find it in their extensive range. Their products are available in a variety of styles, colors, and sizes, allowing you to find the perfect fit for your home.
One of the standout features of Honeypot Furniture is their attention to detail when it comes to design. Their sofas are not only aesthetically appealing but also ergonomically designed for maximum comfort. The company uses high-quality fabrics and materials to ensure that their furniture is not only visually stunning but also built to withstand everyday use.
Customers who have purchased furniture from Honeypot Furniture have raved about the quality and durability of the products. The company's commitment to using the finest materials and skilled craftsmanship is evident in the positive reviews and satisfied customers.
Furthermore, Honeypot Furniture offers a range of additional services to enhance your shopping experience. They provide flexible finance options, allowing you to spread the cost of your purchase over a period that suits you. The company also offers a 5-year frame guarantee, ensuring that you can enjoy your furniture with peace of mind.
Customers have praised Honeypot Furniture's exceptional customer service, with many stating that the team goes above and beyond to provide assistance and ensure customer satisfaction. From pre-sales inquiries to post-delivery support, the company strives to deliver the best possible experience for their customers.
Leave a Review for Honeypot Furniture
If you've had the pleasure of purchasing furniture from Honeypot Furniture, we encourage you to share your experience on our website. Leaving a review is a valuable way to help other consumers make informed decisions about their furniture purchases. Your honest opinions and feedback can make a real difference in guiding others towards the right choice.
To leave a review, simply visit our website and navigate to the Honeypot Furniture page. There, you can share your thoughts on the quality of the furniture, the level of customer service you received, and any other aspects of your experience that you'd like to highlight. Your review will contribute to the growing collection of opinions and experiences shared by customers like yourself.
At Honeypot Furniture Reviews, we value transparency and aim to provide a platform where customers can find reliable information. We believe that by sharing honest opinions and experiences, we can empower consumers to make confident decisions when it comes to purchasing furniture.
So, whether you had an exceptional experience with Honeypot Furniture or encountered any challenges along the way, we encourage you to leave a review and help others in their furniture-buying journey.
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Contact Information
Honeypot furniture, Honeypot Lane, Colsterworth
NG33 5LY Grantham
United Kingdom
📧 sales@honeypotfurniture.co.uk
Categories Honeypot Furniture
Online shopping | Homeware Reviews & Experiences
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Last update: November 2025
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Review with most votes
Sofa purchase
I got myself a new sofa from this shop for furniture, and I'm really pleased with it. It's top-notch quality and it looks fab in my living room. The delivery guys were... Read onBy: Morgan