House of Tents - Overall Rating based on 24 reviews
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Spare parts
I needed some spare parts for my tent recently and I was really happy to find out that House of Tents has a big warehouse with lots of stock available. It was so easy for me to find the part number I needed quickly, send them an email, and get the parts delivered to me in just 5-6 days. The whole process was smooth and stress-free, which I really liked as a customer.
Storage tent
Basically the products are not fit for purpose.. it arrived at my farm in Portugal, the pallet disheveled and parts missing, the instructions are ambiguous covering various model designs and in fact had the wrong number of parts allocated to the one I purchased.
We installed extra huge ground mounts, even made extra pole supports and over roof straps which proved useless as the frames are not strong enough for the cover weight.
A mild wind caused the main frame to snap.
Now they say we erected it wrongly even though their instructions are totally flawed and warranty denied..
Folks… walk away from this product.. we went the extra mile to make this wind safe but it’s really not good gear… lawyers will be engaged..house of tents
DO NOT BUY FROM HOUSE OF TENTS until you've read reviews from all sites. this is the most unhelpful company i've ever dealt with. 4 out of 5 boxes were delivered, with parts missing from them. customer services are not interested, and when anyone does answer the phone they tell you to email, when you email they give you a "ticket number" i now have 8 of them from the last 2 weeks and still no reply from house of tents. i'm still £625 out of pocket.
We got a stronger tarpaulin
I bought a tent five months ago, the tent was used by my family for shields anytime we desire to stay outdoor to play games or have some fun. Two months after the purchase I discovered the tent is always bent at the sight of a little breeze. I thought we could manage It. One day it completely fell. It injured my little boy a bit. I was madly angry. I folded the tent and kept it. My wife then told me that is not the best solution, she said she read about House of tent online we should try to order a stronger tarpaulin. I listened to her and got a tarpaulin from House of the tent. since then, I have had no issues with fallen or bent tents. We enjoy our outdoor games.
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We got a stronger tarpaulin
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