House of Tents Reviews

: 24
83% Would buy here again

Most relevant positive review

  2024-05-09
Gazebo purchase
I recently bought a gazebo from House of Tents and it was spot on! I love how it jazzes up my out...Read on
Y. Mason

Most relevant negative review

  2024-06-01
Marquee Order for Party
I bought a marquee from this company for a party, but it's been a nightmare. I ordered on Ma...Read on
Taylor

Review with most votes

  2024-05-05
Gazebo roof and curtains upgra
I've just spruced up my gazebo by getting a new roof and grey curtains, and the difference i...Read on
E. Hunt

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    Rendezvous/Paradise Deluxe Gazebo

    I recently bought the Rendezvous/Paradise Deluxe Gazebo, which is a 3m x 3m size, and I have to say, I am really impressed with how great the product is. The gazebo is made of strong materials and putting it together was a breeze because the instructions were so clear and easy to follow. I managed to set it up in just one day and was able to start enjoying it straight away. The curtains that come with the gazebo are made of top-quality material and offer privacy and protection from the weather. I also added some outdoor lights to make the whole area feel even better, creating the perfect spot to relax after a busy day. Plus, the customer service and support from the company were fantastic, which really added to my positive experience with this purchase. As a result, I would definitely recommend their gazebos to anyone who wants a strong and beautifully made outdoor shelter.


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    We got a stronger tarpaulin

    I bought a tent five months ago, the tent was used by my family for shields anytime we desire to stay outdoor to play games or have some fun. Two months after the purchase I discovered the tent is always bent at the sight of a little breeze. I thought we could manage It. One day it completely fell. It injured my little boy a bit. I was madly angry. I folded the tent and kept it. My wife then told me that is not the best solution, she said she read about House of tent online we should try to order a stronger tarpaulin. I listened to her and got a tarpaulin from House of the tent. since then, I have had no issues with fallen or bent tents. We enjoy our outdoor games.


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    Gazebo purchase

    I recently bought a gazebo from this place and I've got to say, I'm really impressed with not just the product but also the customer service provided by the company. The gazebo was so easy to put together, thanks to the clear and easy-to-follow instructions they gave. The materials used are top quality, and I can see that it's going to last for years to come. Plus, when I needed to get a new roof cover for the gazebo, the customer service was brilliant. The team responded quickly to my questions and gave me all the info I needed to easily do the replacement. Overall, I am really happy with my purchase and the help I got from the company.


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    Large storage tent, 2nd purchase

    Oh my gosh, House of Tents is absolutely fantastic! I recently purchased my second large storage tent (10m x 8m) from them, and the whole process from ordering to delivery was a breeze. My first tent from them (10m x 5m) is still in great condition after 7 years, so I knew I had to go back to them for another one. The instructions were simple to follow and they even included some extra bits. Their customer service is excellent, they answered all my questions really quickly. I would definitely recommend House of Tents to anyone in need of a durable and high-quality tent.


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    Marquee Order for Party

    I bought a marquee from this company for a party, but it's been a nightmare. I ordered on May 22nd and was told it would arrive in 2-3 days, but it never came even though I got tracking numbers and was given a delivery date of the 24th. I tried to get in touch with them but no luck. They rescheduled for the 28th, but that also fell through. The customer service folks I spoke to were unhelpful, rude, and very unprofessional. They never followed up with info on where my order was. Then, on the 9th day, they told me one box was damaged and the last unit was gone. This messed up my party plans for the next day, as I had no time to make other arrangements. I asked for a refund but still haven't heard back. This whole experience has been a total nightmare, and I wouldn't recommend them to anyone.


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    Poly tunnel

    I recently bought a poly tunnel online and I've got to say, the whole experience was a bit of a let-down. It all started off well with an easy ordering process and me paying for it without any issues. But when it came to actually getting the product, that's when the problems started. I was told it would be delivered on a Wednesday but it didn't show up, which meant I had to take time off work for nothing. I spent five days ringing up trying to find out where it was, only to be given excuses and told to wait. It was really frustrating because it felt like they weren't taking me seriously at all. It was only when I threatened to cancel my order that they started to actually do something about it. Eventually, it turned up in a pretty battered box a whole 9 days after it was meant to arrive. The lack of communication and the state it was in when it got here was really disappointing and not up to scratch.


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    Car canopy purchase

    We searched high and low for a new canopy, wincing at the crazy prices quoted by other companies, until we chanced upon this one and it's been a game-changer for us! The canopy is even better than we hoped for, the service was brilliant, and you can't beat the price. The material is strong and putting it up is a doddle, making our event days stress-free. And the cherry on top? The bag with wheels makes moving it around effortless! Overall, this company has been absolutely fantastic from beginning to end.


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    Large marquee purchase

    I bought a big marquee from this company and it was brilliant. The quality of the build was really good and it was very sturdy. It was easy to set up and take down, once I got the hang of it after a couple of goes. I also got the storage bags, which were really good quality and very strong. The customer service I got afterwards was excellent, they made me feel like a valued customer. I would definitely recommend this company to anyone looking for a good quality marquee at a great price.


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    Gazebo roof and curtains upgrade

    I've just spruced up my gazebo by getting a new roof and grey curtains, and the difference it's made is amazing. The quality of the products is top-notch and it's like having a brand new gazebo. It was definitely a worthwhile upgrade and I'm really pleased with it. The delivery was quick, which was a pleasant surprise. Amira, the customer service rep, was really helpful and offered great assistance. All in all, my shopping experience at House of Tents was fantastic.


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    Gazebo purchase

    I recently bought a gazebo from House of Tents and it was spot on! I love how it jazzes up my outdoor area with a touch of class. The materials seem really sturdy and durable, so I reckon it'll stand the test of time. Putting it together was a breeze, the instructions were crystal clear. Now it's the centrepiece of my garden, everyone keeps telling me how nice it looks. If you're after top-notch outdoor structures, I'd definitely suggest checking out House of Tents.


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    tent for camping trip

    I was really let down by my time with this company. I bought a tent for a camping trip but had to send it back because of some issues. It's been nearly a month now since I started the return process and I've been phoning the customer service team every day, but all I get are empty promises and excuses. The warehouse team's lack of communication and follow-up is just not on. It feels like they are intentionally stalling my refund, which is annoying and really unprofessional. I'd recommend avoiding this company as they don't seem to be operating in an honest way.


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    Quick and Easy Tent Purchase

    I bought a tent from this company recently and I was pretty happy with how it all went. Ordering was easy and I got quick help when I needed it. But the courier they used was a bit rubbish. Luckily, House of Tents sorted it out quickly, which was really good of them. So, all in all, I'd say I had a great service from House of Tents.


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    Replacement part enquiry

    I got in touch about getting a new part for my marquee, and I have to say, I was really impressed with how quick and helpful they were. The staff got back to me right away and said they'd send out the replacement part without any bother. I liked how easy it was to talk to them and how they kept me in the loop. All in all, I'm pleased with the service and would definitely think about going back to them in the future.


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    Marquee purchase

    I bought a marquee from this place and I have to say, it's been great value for money. The quality is fantastic and it has held up really well in some bad weather. I had a little mishap and needed a new pole, but the customer service was brilliant. They were so helpful and made sure I got what I needed quickly. All in all, I'm really impressed with my experience.


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    Enquiry about replacement parts

    I recently got in touch about getting some replacement parts for something I bought, and I was really happy when they said they'd send me the replacements for free. They got back to me super quickly, in less than a day, and the way they dealt with me was really professional and helpful. I was really impressed with how great the customer service team was. All in all, it was a really positive experience dealing with them.


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    6x8m - 3.0m Sides PVC “Industrial” Tent (Article no.: 93875)

    Poor quality products / Even poorer customer service

    We bought the 6x8m - 3.0m Sides PVC “Industrial” Tent (Article no.: 93875) back in November.

    Even we also purchased their statics package and got it professionally installed, the canvas came off the first weekend of bad weather – which in England is every other weekend.

    When the installers came back to put the canvas back again, we noticed the welding in a couple of the pole connectors was broken… this is not an expected rip in the canvas or any other minor thing… after only over a month of usage THE WELDING of the structure broke!
    Being this a really serious hazard, we took the structure down immediately.

    At the same time, we called house of tents, already over the phone the person that took the call was totally dismissive and couldn’t care less. We sent the pictures for evidence by email and after a week no reply…
    I followed up and the call bounced in Spain – cause as you might guess they claim to be busy and not having enough staff – even the lady that took the call was a bit kinder, she explained that since we put it up, we couldn’t return it or get a refund.

    I mentioned repeatedly this is a quality and SAFETY issue, but they stick to their script and only offered to provide a replacement of the broken pieces and simply stopped replying when we insist this was not a minor issue.
    The only written reply I got was an email full of contradictory info… a product they advertised saying, I quote their website: “industrial grade”, “robust steel frame”, “very durable and stable - ideal for long-term use!” Or “protects from wind ... rain - simply the best outdoor storage!”
    When there is a problem, they come back with things like “the product was not tested for wind and snow”, but right before saying “warranty does not cover damages caused by extreme weather conditions exceeding winds of more than 50 kilometres per hour”.
    The weather in the UK and most of Europe is ‘adverse’ most of the winter…so this product then is not fit for purpose in the market they are selling. So aside selling a product that not fit for purpose, they play big with FALSE ADVERTISING.

    Be aware since Brexit, none of the consumers offices (trading standards, UKICC, etc) get involved in this kind of cases. House of tents in based in Germany, the website has in their legal notice that for disputes you can reach out to the EU ODR, but this entity is not taking cases for goods bought in the UK since 2021…so basically you buy with them (or any other EU base vendor) at your own risk, and they are fully aware of it.

    With their customer service being beyond terrible, we had to reach out to our bank and present the case to get our money back.
    As you can imagine with the evidence we had and their behaviour it wasn’t hard to raise our case, but it is disgraceful to have to come to that due to such an irresponsible vendor.


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    Gazebo purchase

    Hey everyone, just wanted to share that I bought a gazebo recently and honestly, it's amazing! It didn't cost much and was so easy to put together. The sidewalls have really changed the look of my garden and I'm really pleased with how it's turned out.


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    Spares request

    I got in touch with the customer service team not long ago about some spare parts I needed for my tent, and I've got to say, I was seriously impressed with how helpful they were. The person I chatted with really knew what they were talking about and made it super easy for me to order the bits I needed. Their skills and professionalism made the whole thing a breeze. Thanks to them, I managed to sort out the spares I required quickly and without any hassle.


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    Replacement part

    I recently had to get in touch with customer service because a part was missing from my order, and I have to say the service I got was fantastic. Jacob assisted me quickly and got the missing part replaced for free. I was really impressed by how efficient and professional the staff were.


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