Intimissimi48 reviews
This score is based on 48 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Online purchase, lingerie, disappointed
I recently bought some lingerie online and I must say, I was quite let down with the whole thing. The website didn't seem very trustworthy and I started doubting if the stuff they were selling was even genuine. It was quite disheartening to see that lots of other customers had similar bad times, as shown by the reviews on different sites. The fact that the company doesn't seem to care much about their online reputation is worrying and really doesn't paint a good picture of the brand overall.
Lingerie set
I bought a lingerie set from this company not too long ago and boy, did I run into some trouble trying to return it! I couldn't generate a return on their website, so I got in touch with their customer service team for help. I ended up speaking to a guy called Kevin, who was just so rude and unhelpful. He basically ended the chat without offering me any help or advice, which really got me frustrated and upset.
Then another customer service rep told me that the return button was missing on the website, so they couldn't generate my return. And when I finally managed to log into my account, I couldn't find any orders in my history, even though I literally received the order that day. Talk about lack of organisation and communication on their part - it's just not on!
Now I have to go all the way to the shop in person to return the item, which is going to be such a hassle and cost me time and money. Overall, my experience with this company has been a huge letdown, so I'd recommend others to avoid it and shop elsewhere.My refund process
I had to wait so long for my money back after returning something. I even emailed them twice but still no refund. Finally got an email today saying it's sorted, but now I'm wondering when I'll actually get my money. Too scared to return anything else in case it takes ages again. Won't be ordering online from them in future.
Underwear
Item received was an awful scrap of material, very cheap and tacky.
A month later still no refund. Any enquiry just languishes until I get an email saying it’s resolved, but still no refund. I think these are actually scammers, not a genuine company.Silk Camisole Set
My first time of ordering Intimissimi and have to say I’m absolutely in love with the Silk Cami Set. The lace detailing on the bust and on the bottom of the silk shorts is so cute. The fit to size is perfect. I love the lightness of the silk fabric against my skin and the coolness. The camisole set looks so gorgeous on me and I’m looking forward to wearing more silk camisole sets in different colours as well as the silk chemise.
Pyjamas
Item PLD 840 code PIG.LUNGO
Have been trying to return these for refund and after repeated call, e-mails still not Abel to get even a response.
Totally dissatisfied with Customer Service.Delivery
I did order lingerie on saturday, I have chosen standard delivery 48h. on tuesday I call them where is my parcel and they said that they are packing it now. Later on a recived an email where is written that standard delivery is 4-5 working days and express delivery 48-72h and on website express delivery was next day.
really good and amazing
The range is so good and its comfortable, i love the price range and its really something i will recommend everyone to try. Not just that the delivery is good and i like the services as well.
About Intimissimi
All women in the world know what a wonderful feeling it is to remove their bra at the end of the day. After all, comfort is not the first thing you think of when people talk about bras. Still, Intimissimi believes that a bra does not have to be uncomfortable by definition. They want to provide bras that offer comfort while they also look nice. And the brand does not only provide bras. They have everything when it comes to underwear. And all their underwear is designed with comfort and style as a central focus point in their production process. But what is the quality of their underwear, really? How will their delivery service and customer service department work? If you want to know more about Intimissimi, you can read reviews written by real customers of this brand. Here, at BritainReviews, you can read their opinions, comments, experiences and ratings to get a good look at Intimissimi.
About Intimissimi
Intimissimi is a brand that sells underwear. The brand is founded in 1996. The Italian company that is behind this brand is Calzedonia. Before 1996, Calzedonia already has success on the Italian market. Therefore, Intimissimi has a chance to grow quickly. In the first couple of years, Intimissimi opened various stores in Italy. Not long after their first Italian stores, the shop expanded to other countries. At the moment, Intimissimi has almost 1,400 stores spread out over 40 different countries. So in a short time, the brand did not only had great success on the Italian market. They also gained popularity on the international market. Their success can be attributed to the quality, comfort and style that Intimissimi incorporates in every single product.
Services of Intimissimi
Both men and women can visit their shop for a large variety of underwear. The webshop, however, also offers some other extra services. They offer these additional services because they want to be sure their customers order the right size and can enjoy their products for a long time. That is why you can find a size guide on Intimissimi’s website. You can easily check the size of a product to see if it fits you. There is also a manual for protecting the various fabrics they use to create their underwear. That way, you can avoid damaging your clothes by washing or treating them the wrong way. The right care increases the durability of their clothes.
The Customer Service Department of Intimissimi
The customer service department of Intimissimi hopes that customers that have a question or complaint contact them right away. They are ready to give you advice or help you to find a solution to your problem. On Intimissimi’s website, you can find contact details that you can use to contact the webshop. You can use the online chat option, but you can also send the brand an email. And Intimissimi is active on Social Media such as Facebook, Twitter and Instagram.
Write a Review about Intimissimi
have you ordered a bra at Intimissimi’s webshop and never want to try another brand? Or do you like to walk in their underwear all day long? Then write a review and share your opinion and rating of this shop and their product. How durable is their underwear? Do they really offer the quality and comfort that the shop promises? And what is your opinion of their style? Other customers would like to hear more about your experience.
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Categories Intimissimi
Online shopping | Fashion Reviews & Experiences
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Last update: December 2025
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Review with most votes
really good and amazing
The range is so good and its comfortable, i love the price range and its really something i will recommend everyone to try. Not just that the delivery is good and i like the se... Read onBy: kiara David