Intimissimi Reviews
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Unfriendly customer service, promo offers not applied, incorrect refunds
I had a really bad time at that store. The people working there were so rude and didn't help at all. Even though there were supposed to be some discounts, they didn't give them to me when I bought something. Then, when I asked for a refund, they didn't do it right. It feels like you can't sort out any problems with them unless you get the law involved.
4 items on sale
I bought 4 things on sale from this shop, but only got 1 of them quickly. I emailed customer service after 2 weeks to ask about the rest. They told me they didn't have enough stock, so they sent some of the items. It wasn't an issue, but then after 4 weeks, they said they weren't going to send the rest at all. But I can still see them on the website! I don't understand. I only found out because I asked, otherwise I would have been waiting forever...
Underwear set
I recently bought a set of underwear from this company. Unfortunately, they didn't fit properly so I returned them for a refund. It's been a month since I sent back the £140 worth of items and despite contacting them three times, I still haven't got my money back. Every time I chase them up, they just say my case is under review and that someone will get in touch, but no one does. The customer service is awful, rude, and unhelpful. This is honestly the worst customer service I've ever experienced. The negative reviews about this company are definitely true, and I wish I'd read them before buying from them. All in all, a shocking level of service.
Online purchase error
I had a nightmare trying to buy something on the website. There was a payment error that made me think my transaction didn't work, but my bank confirmed they took my money. The bank said to wait 5-10 days for a refund. I messaged Intimissimi three times on their site but got no reply. Also, for my order, I had to sign up online but forgot my password with no reset email. The website clearly needs fixing, which is a shame as I've had good experiences in their stores before.
Online purchase, technical problems, discount product, refund.
I recently bought something online from this company when they had a discount offer on. Unfortunately, I had some problems with my order not going through. Even though they said I would get the discount, it turned out that there were technical glitches and they couldn't process my order. It was really annoying as a customer, and I think that if they can't handle orders properly during sales, maybe they should stop online sales for a while. They did give me a refund eventually, but it took ages and it was just a hassle. Companies need to make sure that buying things online is easy and quick for their customers, especially when there are special offers on.
Pick-up order from Hungarian store
I recently bought something from a shop in Hungary and chose to pick it up in-store. The customer service I received was really bad. I made my order on the 11th of November and I've been trying to get in touch with them ever since to sort out a problem with my order. However, they've just been ignoring my emails and sending me the same generic replies every day. I've asked for a refund several times, but they're refusing to give me one. It's so disappointing to see such poor customer service from a company that's supposed to be well-known. I'm definitely going to report this issue, and I really wish I'd checked the reviews before making my purchase.
Purchased lingerie
I placed two orders but still haven't got anything. The company says they've been delivered, but that's not the case. It was a really bad experience. I'd recommend trying different websites.
Return label issue
I can't believe it! I ordered something online and it didn't fit, so I needed to return it. But now they keep saying they have a technical problem with issuing return labels. I've seen other reviews saying the same thing, so I've lost trust in them. I've contacted them so many times, but they just keep telling me to wait and aren't solving the problem. It feels like they're avoiding giving me my money back... it's so unfair! If you're experiencing the same issue, let's report it to the commission together.
Cotton and linen shirt
I bought a red shirt made of cotton and linen not long ago, but to my dismay, I ended up with a white and blue striped one instead. I got in touch with customer service regarding the mix-up, and they told me to send it back. So, I did just that but it's been ages now and still no word on my refund. It was my initial experience shopping online from that store, and honestly, it will be the last. The whole online service was a big disappointment.
Lingerie and sleepwear purchase
My recent experience with this company has been super frustrating. I bought some lingerie and sleepwear items and was really looking forward to updating my wardrobe with some nice pieces. But when the items arrived, I was really disappointed with the quality and how they fit. So, I decided to return them, but the process was a headache. It seemed like the company's system was all glitchy because every time I tried to return something, it just wouldn't work. I contacted customer service a bunch of times, explaining my problem and asking for help. But all I got back were these generic, copy and paste messages saying they were passing my problem on to the "competent" department. Even though I kept trying and regularly got in touch with the company, my issue is still unresolved even a month later. It's just not on, this lack of good customer service and not treating customers with respect.
Purchased lingerie set
I'm really let down by the service I got from this company. The customer service was just non-existent and when I got my order, it was all wrong. They didn't just send the wrong stuff, they also made it difficult for me to return it. I had to go through the hassle of finding a printer to print out the return label and then locate a UPS store to send back the incorrect items they sent. It was a total pain and I was left feeling annoyed and unsatisfied.
Underwear
Hello there,
I just wanted to drop you a quick message to say that I absolutely love your store. The products you sell are amazing and the customer service is top-notch. I will definitely be coming back for more shopping in the future.
Thanks for everything,
[Your Name]Poor customer service, misleading promotions
As a customer, I was really disappointed with the service from the company. I had already paid for my order but still had to get in touch with them to make sure it was confirmed. The communication about my order was pretty poor, and it was annoying to have to chase up something that should have been simple.
When I picked up my order from the store, the packaging wasn't great, which made me think they weren't very careful with their logistics. Trying to exchange items through my account was a nightmare - the website was hard to navigate. I was supposed to get a £10 discount for being a first-time customer, but that didn't show up on my bill like it should have. Turns out, the discount only applied to my next order over a certain amount, which wasn't made clear when I first made my purchase.
Their promotional offers aren't very transparent and could be seen as misleading to customers. Checking the balance on my loyalty card was a hassle too, as I needed a code that they didn't give me or explain properly. Overall, the customer service experience was frustrating. It felt like the store staff had to deal with issues instead of the company's customer service team.Silk nightwear
I bought some silk nightwear from this brand not too long ago, and I have to say, I was really disappointed with the quality. The seams on both the pyjamas and night dress I purchased completely fell apart after only wearing them a few times. It's hard to believe that such expensive items could be so badly made. I didn't even put them in the washing machine, so I definitely didn't mistreat them. When I tried to get in touch with customer support for a refund, I couldn't find any proper contact information on their website. Overall, it's been a terrible experience. I just want my money back for these poorly made items.
Online purchase, lingerie, disappointed
I recently bought some lingerie online and I must say, I was quite let down with the whole thing. The website didn't seem very trustworthy and I started doubting if the stuff they were selling was even genuine. It was quite disheartening to see that lots of other customers had similar bad times, as shown by the reviews on different sites. The fact that the company doesn't seem to care much about their online reputation is worrying and really doesn't paint a good picture of the brand overall.
Lingerie set
I bought a lingerie set from this company not too long ago and boy, did I run into some trouble trying to return it! I couldn't generate a return on their website, so I got in touch with their customer service team for help. I ended up speaking to a guy called Kevin, who was just so rude and unhelpful. He basically ended the chat without offering me any help or advice, which really got me frustrated and upset.
Then another customer service rep told me that the return button was missing on the website, so they couldn't generate my return. And when I finally managed to log into my account, I couldn't find any orders in my history, even though I literally received the order that day. Talk about lack of organisation and communication on their part - it's just not on!
Now I have to go all the way to the shop in person to return the item, which is going to be such a hassle and cost me time and money. Overall, my experience with this company has been a huge letdown, so I'd recommend others to avoid it and shop elsewhere.My refund process
I had to wait so long for my money back after returning something. I even emailed them twice but still no refund. Finally got an email today saying it's sorted, but now I'm wondering when I'll actually get my money. Too scared to return anything else in case it takes ages again. Won't be ordering online from them in future.
Underwear
Item received was an awful scrap of material, very cheap and tacky.
A month later still no refund. Any enquiry just languishes until I get an email saying it’s resolved, but still no refund. I think these are actually scammers, not a genuine company.Delivery
I did order lingerie on saturday, I have chosen standard delivery 48h. on tuesday I call them where is my parcel and they said that they are packing it now. Later on a recived an email where is written that standard delivery is 4-5 working days and express delivery 48-72h and on website express delivery was next day.
Review with most votes
really good and amazing
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