Intimissimi47 reviews
This score is based on 47 genuine reviews submitted via BritainReviews since 2019.
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Ended up returning four items; it felt messy at first because only one return was logged. Felt a bit sceptical, had doubts about ordering again. I'd had worse experiences with other brands where returns just vanished. In the end Intimissimi sorted it out. The bra is soft and the trousers are nicely cut, comfy and decent fabric. Took a while but all resolved, so I'm cautiously pleased.
Worth the wait, mostly
I was a bit annoyed when the parcel didn't arrive on the day and the postie never rang, I hung about all morning. But once it turned up the pieces feel really nice on. Soft fabric, good stretch and it sits right. I've had worse service elsewhere, so this surprised me. Customer line was hard to reach though, but the item itself is pleasant to wear and comfy.
Half the haul, mixed feelings
chase them early, keep receipts. Glad some items are fine though, honestly.
Black Friday hiccup, then sort-of fixed
annoyed, because the discount and free shipping made it worth the hassle. Contacted customer service; I was sceptical at first, had to chase them a bit, replies were polite but vague. After a couple of days they did send the missing two, so not perfect but in the end I’m mildly pleased. Still, could be faster.
Gift turned minor headache, solved in the end
I nearly left the set in a drawer because I was unsure how to return a present from NYC while living in GA. I was sceptical they’d help without a store nearby (4 hours away — who can do that?). After a slow start, customer support actually organised a return label and store credit; not perfect, but better than I expected. Reminded me of other firms that just shrug you off, so fair play this time — could be faster though.
Nearly wrote it off
I placed the order in early December and, to be honest, my first reaction was proper sceptical — the confirmation email looked odd, mentioned bank customer service and I almost assumed it was a scam. I started chasing them, sent an email, waited and waited. The turning point came when I finally received a clear reply and a refund into my account; that’s when I knew they’d handled it properly. Not perfect, took ages, but the follow-up meant I was satisfied in the end. Would use again? Maybe, cautiously.
Not great, not a total loss
I nearly didn't order. I needed packing stuff for a house move and I had doubts about stock and delivery. Despite that I placed the orders. The first took 20 days to arrive. Then two discounted orders in mid‑February, each about £90, ended up with items cancelled so neither hit the £80 gift threshold. Oddly, those cancelled items were still listed on the site. A few items that did arrive are fine and usable. Not perfect, but it works for basics. Still, the cancellations and delays left me annoyed.
Cuppa, ping, and then sigh
ordering was dead easy. Checked my details. No mistake from me. Phoned customer services. They were blunt: yes it wasn't your fault, but refunds take two weeks. So my money's gone and no parcel. I was annoyed. Then, two slow weeks later, an email confirmed the refund. That moment — relief, I could breathe — is when I knew I was satisfied. Still, it felt unhelpful and I'm wary about ordering again.
Last-minute Christmas scramble
Mid-December scramble — I popped into their London shop to grab a Christmas present because I’d left it far too late. At the till they wouldn’t take my Scottish banknotes, which was a faff and a bit daft given we’re in the UK, so that annoyed me. The surprise was how lovely and apologetic the staff were though, they tried to help me pay by card and even offered to hold the item while I sorted cash. I still emailed head office about the policy but honestly the shop team made the difference, saved my present in the end.
Half my order, half the help
they sent a free delivery code as an apology, which didn’t actually help since the second item was still on sale and I wanted to pay the sale price, not full price. I asked if they could match the sale price or at least sort a better gesture; the reply, from someone called Fiona, was pretty curt — “promotion over” and nothing else. Felt like they closed the conversation rather than trying to fix it. Small win: refund was handled quickly, so that’s something. Overall I’m a bit annoyed and hesitant to order during big sales from them again, even though some bits did go smoothly.
Soft nights, messy follow-up
the set made weekdays nicer, but sorting the refund has been a hassle.
Late dispatch, decent end — but could be better
same‑day shipping if you order in the morning, 48 hours with express. Lovely. That’s what sold it to me. So when by the 4th it still said “processing”, I wasn’t thrilled. I messaged customer support and got a reply from Sara saying there was a system issue and it could take 2–3 working days just to dispatch. She was polite enough, but that “we’ll sort it in a few working days” on a Friday was a proper awkward moment — weekend doesn’t count, obviously.
I kept nudging via Instagram DM and got the same line, nothing more useful. The money had been taken straight away, which made the silence feel worse. I’ll admit I panicked — small things like this matter when you’re trying to plan a surprise. Anyway, in the end the parcel did arrive, a little later than promised but not a total disaster; the gift still did the job and my partner loved it, so I’m relieved. That said, I’m not going to pretend the process was smooth. The communication was minimal, the automated promises on the site felt misleading, and the “system issue” excuse without a real workaround was frustrating.
So yes, happy with the actual product and grateful it wasn’t ruined, but the operation and the way they handled the delay left me unimpressed. If they sorted dispatch reliability and gave clearer, honest updates, I’d feel a lot more confident buying again. For now I’ll be cautious.Silk lingerie set purchased
I was a bit annoyed at first because I couldn't get hold of anyone to find out where my delivery was. The phone numbers on the website weren't working either. But, after 22 days, my order finally arrived and it was all good. In the future, it would be great if the company could keep in touch with customers better and make sure the contact details are correct.
Pyjama with Fuzz
I was really let down by the pyjama I bought from this shop. When it came, it was all fuzzy and definitely not in a new state. I sent it back straight away, but was shocked to find out I had to pay for the return postage. It's not right for a shop to send out dirty stuff and then make the customer pay extra. I won't be shopping here again, that's for sure.
Silk shorts and cami in bright blue and black
The silk shorts and cami from this store are absolutely amazing to wear. The material is so silky, comfy, and just feels luxurious - it makes me feel like a million dollars every time I put them on. The bright blue and black colours are absolutely gorgeous and they really add a touch of class to my loungewear. Whether I'm chilling at home on the weekend or out and about during the day, these silk pieces always make me feel fantastic. I'm definitely thinking of getting more so I can wear them all week long. Overall, I'm really happy with my purchase and would definitely recommend these silk shorts and cami to anyone looking for some luxurious loungewear.
Two orders, paid with credit card, no confirmation email or delivery
I've bought stuff from this online shop two times now, using my mum's credit card to pay. At first, everything seemed alright - got an order number and all. But you know what? No confirmation email, and the order never arrived. When I tried contacting customer service, they pretty much just said they couldn't do anything to assist. Can you believe that?
Online coupon experience
I need to mention something about my last review. The customer service team didn't get back to me, and the company they mentioned in their response never contacted me like they said they would. So now, my coupon has expired and I've missed out.
Silk pyjamas ripped after one use
I recently bought a pair of silk pyjamas from this company and I was really disappointed with the quality. I wore them once and the fabric ripped all along the upper leg, which meant I couldn’t wear them again. When I tried to return the item, I had a lot of trouble. The website didn’t have an option to get a return label because of "technical issues". Even though I got an email telling me to try again later, it seems like this problem has been happening for a while based on other customer reviews. The poor customer service with returns just added to my disappointment and frustration with the whole situation. It’s safe to say, I won’t be buying anything from this company or its other brands in the future.
Pretty underwear
I was really looking forward to purchasing some adorable underwear from this place, but it turned out to be such a let down. The photos online made the items appear so lovely, but when the product arrived, it wasn't as great as I had hoped. It didn't look as good or feel as nice as I had anticipated, and to top it off, it didn't fit me properly! When I attempted to return it, it was a complete nightmare. They took absolutely ages to refund my money, and I had to constantly bug them about it. I'm so grateful I used PayPal. If I had read all the negative reviews beforehand, I definitely wouldn't have made a purchase. Never again!
Online purchase nightmare
I've had a total nightmare trying to order from this company online. I sent an item back, but my account still shows no record of the return and there's no sign of a return label anywhere. Right now, I'm just waiting around for customer service to get back to me so we can sort this mess out quick. Honestly, the way they handle returns is a complete shambles.
About Intimissimi
All women in the world know what a wonderful feeling it is to remove their bra at the end of the day. After all, comfort is not the first thing you think of when people talk about bras. Still, Intimissimi believes that a bra does not have to be uncomfortable by definition. They want to provide bras that offer comfort while they also look nice. And the brand does not only provide bras. They have everything when it comes to underwear. And all their underwear is designed with comfort and style as a central focus point in their production process. But what is the quality of their underwear, really? How will their delivery service and customer service department work? If you want to know more about Intimissimi, you can read reviews written by real customers of this brand. Here, at BritainReviews, you can read their opinions, comments, experiences and ratings to get a good look at Intimissimi.
About Intimissimi
Intimissimi is a brand that sells underwear. The brand is founded in 1996. The Italian company that is behind this brand is Calzedonia. Before 1996, Calzedonia already has success on the Italian market. Therefore, Intimissimi has a chance to grow quickly. In the first couple of years, Intimissimi opened various stores in Italy. Not long after their first Italian stores, the shop expanded to other countries. At the moment, Intimissimi has almost 1,400 stores spread out over 40 different countries. So in a short time, the brand did not only had great success on the Italian market. They also gained popularity on the international market. Their success can be attributed to the quality, comfort and style that Intimissimi incorporates in every single product.
Services of Intimissimi
Both men and women can visit their shop for a large variety of underwear. The webshop, however, also offers some other extra services. They offer these additional services because they want to be sure their customers order the right size and can enjoy their products for a long time. That is why you can find a size guide on Intimissimi’s website. You can easily check the size of a product to see if it fits you. There is also a manual for protecting the various fabrics they use to create their underwear. That way, you can avoid damaging your clothes by washing or treating them the wrong way. The right care increases the durability of their clothes.
The Customer Service Department of Intimissimi
The customer service department of Intimissimi hopes that customers that have a question or complaint contact them right away. They are ready to give you advice or help you to find a solution to your problem. On Intimissimi’s website, you can find contact details that you can use to contact the webshop. You can use the online chat option, but you can also send the brand an email. And Intimissimi is active on Social Media such as Facebook, Twitter and Instagram.
Write a Review about Intimissimi
have you ordered a bra at Intimissimi’s webshop and never want to try another brand? Or do you like to walk in their underwear all day long? Then write a review and share your opinion and rating of this shop and their product. How durable is their underwear? Do they really offer the quality and comfort that the shop promises? And what is your opinion of their style? Other customers would like to hear more about your experience.
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Categories Intimissimi
Online shopping | Fashion Reviews & Experiences
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Last update: December 2025
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Review with most votes
really good and amazing
The range is so good and its comfortable, i love the price range and its really something i will recommend everyone to try. Not just that the delivery is good and i like the se... Read onBy: kiara David