iSinwheel27 reviews
This score is based on 27 genuine reviews submitted via BritainReviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Good kit, poor follow-up
solid build and a surprisingly smooth ride, but the USB phone charging port didn't work straight away. I reported the late delivery and fault; they offered a free lock 'to apologise' which never arrived. They asked for a video of the USB issue, which I sent, and then I kept chasing by email. Mostly I got apologies, rarely any real fix, and now they’ve gone quiet altogether. I'm worried about future faults being ignored — it's a shame, I'd have liked better support.
Nearly gave up, then it worked
solid frame, neat folding, display clearer than the photos. The surprise was the battery—realistically strong on my 7-mile commute and helped on the steep bit near work. Customer service answered properly once I chased them and sorted a follow-up question quickly. Not perfect — a small scuff on the rear fender — but nothing that affects use. For me the instant I found I could ditch the car for my commute was the deciding, satisfying moment.
Quick fail, slow response
don’t buy if you want anything resembling reliable aftercare. The scooter packed in after only the second ride — all within about two and a half weeks — and that’s where the fun ended. I messaged them on Instagram, got pushed to email and then it turned into a painfully slow back-and-forth. Replies came every 3–5 days, and even after sending the videos and photos they asked for, there was no proper solution.
They eventually told us to dispose of the scooter because it wouldn’t even power on, and then offered a replacement model that’s cheaper in spec and cost, plus I’d have to pay a £20 delivery on top. So we followed their instruction, binned the faulty scooter, and now we’re out of cash and without anything to replace it — roughly £170 down by our count. They also said the original model isn’t coming back into stock until November, which isn’t helpful.
I’ve dealt with other brands who at least gave a refund or a quicker swap — this felt like being punted around. There’s a bit of enthusiasm left for the product itself when it worked, but the customer service ruined it. I just want a refund and a proper reply, not more delays.Left in the dark after a crash
check properly, ask questions, and be persistent if the supplier doesn’t answer. I hope they respond soon; we’ll see how it’s handled.
Not worth the hassle
I wouldn’t recommend buying from them. I ordered what was meant to be next‑day delivery, and the whole thing just fell apart — poor delivery, a dead charger after two days and zero useful replies from customer support. I’m annoyed but mainly frustrated because it felt avoidable.
I’ll walk you through it quickly. The scooter arrived much later than promised — almost a week — which is irritating but OK, I can live with delays. The real issue was that the charger stopped working after 48 hours. No lights, no charge, nothing. I tried the obvious stuff: swapped cables, checked fuses, tried different sockets. It was dead as a doornail.
What made it worse was the silence from the company. I sent multiple emails, with order numbers and photos, and phoned repeatedly. They either don’t pick up or take ages to get back. After a week of chasing there was no meaningful response. At best I’d get a generic message; at worst, nothing. That’s not how customer support should work.
I’ve dealt with dodgy suppliers before, so I usually give a bit of leeway for teething problems, but this felt more like being ignored on purpose. If you’ve had good service from other retailers you’ll notice the difference straight away — those companies answer, offer alternatives or a refund. Here, none of that happened.
Practical tip: if you paid with PayPal, open a claim sooner rather than later. It seemed to be the quickest way to get movement when the seller wouldn’t engage. Also, have a look at Companies House details if you’re wary; it helped me double‑check things and decide my next steps.
I also found some of the reviews a bit odd — lots of glowing comments that didn’t match my experience. Whether those are genuine or not I can’t prove, but the lack of transparency and the poor support made me suspicious. Free helmets and locks on the product page felt like distractions rather than genuinely helpful extras.
Emotionally, it’s a disappointment more than anger. I liked the idea of the product, but the aftercare was non‑existent and that ruined the experience. If you’re short on time or hate chasing suppliers, steer clear. If you’re prepared to fight for a refund and use payment protection services, you might salvage your money, but it’s a hassle I wouldn’t bother with again.Mid-ride thoughts on the S10Max
Halfway home last Friday, I remember thinking how solid the whole ride felt — not floaty, not twitchy, just... steady. I’ve been using the S10Max every day for about a month now and have put close to 600 miles on it, so most of this is tested-in-the-real-world stuff rather than first-impression fluff. It’s the kind of scooter that gives you confidence without shouting about it. The throttle response is predictably smooth; you nudge the lever and it builds pace in a controlled way rather than lunging. That makes filtering through town pleasant, and when I open it up on a clear stretch you do hit the advertised top end without feeling sketchy. The motor pulls well on inclines too — not drama, just steady grunt — which matters on the hilly bits around here.
Scooter purchase for Christmas
I received a scooter for Christmas and unfortunately, my friend accidentally broke it. It took a while for me to get hold of them, but when I finally did, they were able to assist me in fixing it by sending videos and the necessary parts. Their help was really valuable, and now my scooter is back to working order!
iScooter i9 electric scooter
I recently got myself the iScooter i9 electric scooter and I have to say, I'm really happy with it. The scooter is top-notch and works really well. The price was fair, especially considering how good it is. When it comes to customer service, I was seriously impressed. They were so professional and replied quickly to any questions or issues I had. I wouldn't think twice about buying from them again, and I'll definitely be recommending this store to my friends and family.
Fast delivery, great customer service
The delivery arrived really fast, only taking 2 or 3 days after I ordered. The customer service was brilliant, whether through online chat or email. They got back to me quickly and were really helpful, making the whole buying experience easy and stress-free.
Faulty GT2 e-scooter
I've just bought an e-scooter from this company and I'm gutted because it came with faults. The headlight, horn button, and power on/off button weren't working as they should. Also, the scooter didn't even reach its claimed top speed when fully charged. I got in touch with customer support straight away and they asked for videos and pictures of the problems, but I haven't heard anything back yet. I'm really let down by the poor quality of the product and the slow customer service.
Isinwheel S9 Max scooter
I bought the Isinwheel S9 Max scooter a couple of months back and I must say, I've been really pleased with it. The battery is strong, giving me a decent 35km range, and the suspension on both the front and rear makes a big difference when I'm out riding. I don't usually write reviews but I feel like I should shout about the S9 Max as it's a top-notch product that I think others would love too.
Broken scooter
So, you know, I had this scooter and it was really fun to ride and stuff, but then it just broke or something. I was really disappointed until I got in touch with customer service, and they were honestly the nicest people! They sent me these really cool videos to help me see what was up with my scooter, and then they managed to fix it in just a week. So now I can get back to zooming around on my scooter like nothing ever went wrong. Big thanks to the customer service team!
R3 Off Road scooter
This company is a complete scam. I purchased an R3 Off Road scooter from them, and what they sent me was a faulty, used scooter. I have sent multiple emails but haven't received any response. I even called them, and the person who picked up the phone didn't seem to know much about the product and didn't sound like they were in "Smethwick" as they claimed. It's obvious that this company cannot be trusted, so I wouldn't advise anyone to risk losing their money with them.
R3 scooter purchase
I recently purchased a really cool scooter just before it went on sale! I was a bit disappointed at first, but then I got in touch with customer service and they were really helpful - they refunded me the difference! The customer service team was extremely friendly and they even called me back. After a few emails, they sorted out the refund for me. If you're looking for a fun scooter that's affordable, I recommend the R3. It might not be the speediest, but who needs speed when you're cruising around town looking stylish? Remember, safety comes first!
Bought 2 scooters last summer
Last summer I got 2 scooters, but one of them stopped charging after just 6 weeks. I tried switching out the power supplies, but it didn't work. I sent them 4 emails but got no reply at all. They were quick to respond though when my partner was looking to buy 15 scooters for a business. Their customer service is shocking! I wouldn't recommend buying from them - there are much better options available.
Smooth online shopping experience
I recently bought something online and I was really chuffed with the customer service I got. They sorted out the problem with my order super quick and I was well impressed with how it all went so smoothly. The website was dead easy to use and I found just what I was after with no bother at all. I'll definitely be going back to buy from them again in the future.
Faulty scooter, false return policy
I bought this scooter and it's been nothing but trouble from the first day. I've tried to reach out to customer service multiple times but haven't received any response. Even the local mechanics don't want to deal with it.
Electric scooter
I recently purchased an electric scooter from this company, and I must say, they have been absolutely fantastic whenever I needed assistance. They were really professional and sorted out all of my problems promptly. Even when my scooter got delayed, they were so kind as to send me a complimentary gift! Their customer service is top-notch, and they managed to resolve a small issue I had within just 24 hours.
GT2 scooter purchase
I bought the GT2 scooter from your company recently and it's been a bit of a letdown, to be honest. In just the first week of having it, I've come across several issues that have really affected how well it works. The headlight doesn't work properly, the horn button is a dud, and the power on/off button doesn't respond when I press it. On top of that, the scooter didn't even reach the 28mph speed that was advertised - it only goes up to 15.5mph. And to top it all off, I got a flat tire while riding on regular roads and pavements, even though the scooter was supposed to be good for off-road use.
Electric scooter purchase
I recently bought an electric scooter and I have to say, I was really impressed with the whole thing. It was all smooth and quick, from ordering to delivery. The scooter itself is top quality, well-built and performs really well. It did everything it said it would in the description. I'd definitely suggest this seller and their scooters to anyone looking to buy one. The customer service was also fantastic, with quick, clear communication that made the whole buying process easy. The free gift that came with my purchase was a nice gesture and showed that they really care about their customers.
About iSinwheel
Scooters are a means of transportation just like other forms like motorcycles, cars and so on. Similar to the scooter is a hoverboard which also serves the same purposes as a scooter - a means of transportation. Aside from being a source of transportation, these machines also have other things that make them special such as affordability, ease to operate, convenience to use, park and store, cheap licensing requirements and as well as affordable insurance for it. At iSinwheel, the company deals on the sales of electric scooters and hoverboards. So if you are looking for where to buy scooters or hoverboards, you may consider buying from iSinwheel. And if you are not sure of the quality of their products, you may read through customer reviews to see what those who have patronized them are saying.
About iSinwheel
iSinwheel is a manufacturer and dealer of electric scooters, hoverboards designed mainly for European weather because electric scooters made in other parts of the world were found not fit for British weather. Established in 2018, the company specialises in the manufacturing and sales of electric scooters for personal transportation. It is owned and operated by Double King Industry (HK) Co., Limited, a Shenzhen Xincheng Innovation Investment Partnership. The company boasts with their electric scooter, you can have fun with your kids, have your convenient personal travel either at daily commuting or weekend outing while your safety remains a priority in all their products.Products and Services of iSinwheel
Their products include electric iSinwheel scooter for adults, scooters for kids, hoverboards, hoverboard kart frames, accessories. You can pay for their products and services with credit and debit cards like American Express, Discover, MasterCard, PayPal, Visa, Klarna and more.
For shipping, iSinwheel processes orders for dispatch the next working day and ships to the UK, EU IE nations. The arrival time may vary but usually between 2-8 working days depending on some factors such as location.
For return, the company accepts back goods within 30 days but first, you have to initiate a return within 14 days from the date of delivery. However, for items to be eligible, must be unused and undamaged, labels and tags must remain intact including original packaging. Otherwise, the company claims it reserves the right to reject returns that do not meet the requirements. If returned items are found to meet the requirements, the company allows for an exchange or processes a refund into the original payment method within 30 days.
Contact Information For iSinwheel
So if you are interested in buying electric scooters, hoverboards or other items from iSinwheel or you would like to know more about the company, you can reach them on Facebook and YouTube. Send a mail to them at: support@iSinwheel.co.uk or call +441442780198. Get answers to questions you may have in their FAQs section. You can also subscribe to their newsletter for regular exclusive updates.
Compliments, Complaints and Tips for iSinwheel
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Contact Information
3 SPRING ROAD SMETHWICK
B66 1PE WEST MIDLANDS
United Kingdom
Categories iSinwheel
Online shopping | Sport & Outdoor Reviews & Experiences
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Last update: October 2025
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Review with most votes
happy shopping experience from
I love scooting, so when myself and the boys fixed a date to go scooting I knew I had to be fully prepared. I needed to get an electric scooter and some scooting accessories too... Read onBy: Keanna