La Tienda3 reviews
This score is based on 3 genuine reviews submitted via BritainReviews since 2026.
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I only popped in for a few bits with my daughter, the sort of shop where you expect to be in and out before the ice cream starts melting. Instead, the checkout felt like walking into a tiny storm cloud. I’d always been fairly happy shopping at La Tienda, so this caught me off guard. The cashier spoke to us in a sharp, dismissive way from the start, and a comment about one of us being “ugly” was just bizarre and plainly out of line. Another cashier tried to sort out the four dollars of coupons we’d been told could be used, but that seemed to make the atmosphere worse rather than better. The bagger and trainee didn’t exactly help either; lots of looks, very little basic courtesy. It wasn’t really about the coupons, honestly. Rules are rules if they can’t be accepted. It was the feeling of being treated as though we were a nuisance for standing there and paying. I’ve had awkward service elsewhere, sure, but this was needlessly unpleasant. I was even told, rather smugly, to speak to a manager, which I intend to do. By the time we left, we were more relieved than annoyed, which says quite a lot really.
A disappointing food-safety issue, made worse by silence
nicely packed, chilled with ice blocks and full of things I was looking forward to trying. So this was not one of those deliveries that arrived obviously damaged or warm.
More hassle than a box of cigars is worth
I wouldn’t order from them again, mainly because what should have been a fairly simple purchase became a long, confusing mess. I was trying to buy a box of Montecristo Especiale No. 2, listed at $395, and the site said delivery was guaranteed, with free shipping on orders over $200. That sounded clear enough at the time. It wasn’t. First I attempted to pay through PayPal, but the payment was not processed properly and the money was returned. Fair enough, these things happen. Then I tried my card, only to find that the card payment system was apparently not working either. In the end I had to send the card details manually and speak to my bank beforehand so they would not flag the overseas payment as fraud. Not exactly reassuring. The surprising bit was that the cigars were sent out before the payment side had even been properly settled. The parcel was handled by a Spanish courier called Emisarios Mail Service. After around four weeks with no delivery, they contacted me saying I needed to pay roughly another $100 for insurance before they would release it. That was the first I had heard of any insurance charge. I contacted the shop because, in my experience with other cigar sellers, anything other than possible import duty is either included upfront or explained before you buy. Their response was that insurance was not their responsibility. I said I did not want the parcel at that extra cost and asked for it to be returned. The courier then said it would be handed to customs for destruction if I did not pay. At that point I just told them to do what they had to do. I asked the retailer to take the cigars back, as I felt the delivery information had been misleading, but they refused and mentioned court action. After further messages warning about legal action if I did not withdraw my card dispute, I decided I had no choice but to continue with the dispute. I have bought cigars internationally before without this level of chasing, uncertainty and awkwardness. Maybe they are better set up for other markets, but for a US order this was a poor experience from start to finish.
About La Tienda
La Tienda is a US-based online retailer specialising in food and cookware from Spain. Its range includes jamón, chorizo, cheeses, seafood, olives, paella ingredients, sweets, wine and kitchenware. The company serves consumers seeking Spanish ingredients, prepared foods and culinary gifts, with products available for home delivery. Its catalogue focuses on Spanish cuisine and includes items associated with different regions and food traditions across Spain.
This information is based on publicly available data and is provided for orientation purposes only.
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Categories La Tienda
Online shopping | Homeware Reviews & Experiences | Sport & Outdoor Reviews & Experiences
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Last update: October 2026
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Review with most votes
More hassle than a box of ciga
I wouldn’t order from them again, mainly because what should have been a fairly simple purchase became a long, confusing mess. I was trying to buy a box of Montecristo Especiale... Read onBy: kimberly