Made In Design Reviews

: 19
16% Would buy here again

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H
henry
I recently tried their services and i am very satisfied with the results. also recommend you if you are going for the first time, this is so amazingRead on
D
Douglas Clarisse
Table arrived damaged. There was never any response to a service request, phone calls or emails - until i put a 1 star review on trustpilot. They said they would ask the manufacturer for guidance, ...Read on
D
David Hoyes
Terrible company. I ordered a set of garden chairs in March (the website promising delivery within 4 weeks). It is now 24 June and I have still not received them. The Customer Services personnel co...Read on
J
Jemma
I bought a Hay kettle 6 weeks ago. It arrived without the plug adapter that it was supposed to have. I got in touch with customer services and it took them weeks to respond with a promise to send a...Read on
L
Laura Sanderson
Yet another week goes by with no reply and no contact from the company after my damaged item was returned to them weeks ago and no refund made as of yet! Read on

All reviews (19)

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    Best quality

    I recently tried their services and i am very satisfied with the results. also recommend you if you are going for the first time, this is so amazing

    This review is 2 years old and all the others since then are terrible - don't know why it is still so high up on the list


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    living room table

    Table arrived damaged. There was never any response to a service request, phone calls or emails - until i put a 1 star review on trustpilot. They said they would ask the manufacturer for guidance, and that was the last i heard. they were cheeky enough to ask me to change my trustpilot review.
    Avoid at all costs


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    Set of Garden Chairs

    Terrible company. I ordered a set of garden chairs in March (the website promising delivery within 4 weeks). It is now 24 June and I have still not received them. The Customer Services personnel consistently lie about despatch/delivery etc. Avoid at all costs.


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    Hay kettle

    I bought a Hay kettle 6 weeks ago. It arrived without the plug adapter that it was supposed to have. I got in touch with customer services and it took them weeks to respond with a promise to send an adapter out. A further 3 weeks later, and still no adapter, another flimsy apology that they were having difficulty sending an adapter (???) and for me to buy my own! I paid a premium price for a product I can't use for which Made in Design have taken zero responsibility for. I won't be using them again.


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    Tiptoe Desk Leg

    Yet another week goes by with no reply and no contact from the company after my damaged item was returned to them weeks ago and no refund made as of yet!


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    Table and chairs

    Brian in the shipping department needs to get the new job, I’ve never in my life experience such poor service and under experienced staff extremely extremely rude and cannot deliver to timescales I was told five working days for delivery and 3 1/2 weeks later here we are still waiting for the goods we ordered and have paid for! Extremely difficult and rude customer service team I have literally spent over four hours of my life trying to get an update on delivery and each time I get told something different, maybe made in design need to train their staff on basic communication or are they all disabled? Avoid this company at all cost if you are one and to get your goods delivered in a timely manner!!!! The website would not allow me to leave a one star review so I had to leave to if I had my choice it would be -1


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    String Desk Unit

    I have been disappointed and frustrated by the customer service. I have been chasing this organisation for almost a year. They sold me an item which was faulty and damanged. I provided images, feedback etc. I was promised an exchange multiple times but this never materialised. I am still awaiting a response. The first time I contacted them was in November 2019!
    I would highly recommedn purchasing your item through an alternative website with more responsive and responsible customer service.


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    pendant light

    Made in Design proved itself as an unreliable retailer and I am disappointed as there is no way to get help from their customer services. I ordered a pendant light in July. It came all boxed up. The glass shade was intact but the decorative bulb which was in its own box came shattered. It's been over two weeks that I am trying to arrange for an exchange but the online exchange does not work and the customer services are not replying to my emails. Their phone lines are either not working or after 15 minutes of holding the line a message in foreign language is played and I am disconnected. I'm very disappointed with the service and I will avoid them in the future.


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    2 garden chairs

    Ordered and paid £500 for them on 21st June. Was told they had been despatched. Impossible to get through to 'customer services' depsite many emails, calls, tweets etc. It's now the end of July and nothing has arrived. I think it's a scam or they are going / have gone out of business. Attempting to get my money back. Please avoid this company.


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    shower outdoor selletti

    Worst customer service ever! It was a real nightmare. I have bought a shower but it didn't fit. Straight away I have contacted the customer service to return the item and get a refund. First of all : you have to pay for your return ( prepaid label or collection) it took ages ( 1 month) to get the return label even if I tried to be in touch with the customer service to speed up the process. But they were to efficient at all, they replied one a week or 2, you can't reach them by phone. I just lost my temper by chasing them. AVOID AVOID AVOID


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