Lemon Pavilion Reviews

: 15
80% Would buy here again

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T
Tabitha
Lemon Pavilion delivered within 3 days from me placing the order and were really helpful. I rang up before ordering and agreed the delivery date with them and then went online and ordered a fantas...Read on
P
Paul
I have made many purchases from Lemon Pavilion over the years. As a keen gardener they are my go to for lovely quality items and super service. My most recent purchase was a planter and as usual ...Read on
J
Jacqui Culverwell
Purchased this item as a surprise Valentines gift for my husband. It arrived when promised, right down to receiving a heads up call 30 minutes before arrival which allowed me to preserve the eleme...Read on
K
Kerry Mcshane
Had to wait a while for delivery but understandable in current circumstances and was warned there would be a wait. Really pleased with chicken house, reasonably priced, well made and very easy to a...Read on
K
Kait
I made my order via the website and the day after I received a call to schedule my delivery date. Fast and efficient, a perfect example of great customer serviceRead on

Reviews (15)

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    Cottage Arbour

    Lemon Pavilion delivered within 3 days from me placing the order and were really helpful. I rang up before ordering and agreed the delivery date with them and then went online and ordered a fantastic cottage arbour, it is really solid and well built. It arrived really quickly and I also ordered a grey cushion which I am also very pleased with. Great service from Lemon Pavilion, I will definitely be back for more garden furniture.


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    Planter

    I have made many purchases from Lemon Pavilion over the years. As a keen gardener they are my go to for lovely quality items and super service. My most recent purchase was a planter and as usual the service experienced and product received didn't disappoint


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    Companion (Love) Seat

    Purchased this item as a surprise Valentines gift for my husband. It arrived when promised, right down to receiving a heads up call 30 minutes before arrival which allowed me to preserve the element of surprise! Hubby was very happy with his gift


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    Milford Chicken Coup

    Had to wait a while for delivery but understandable in current circumstances and was warned there would be a wait. Really pleased with chicken house, reasonably priced, well made and very easy to assemble. Would recommend.


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    Dining Tables and Chairs

    I made my order via the website and the day after I received a call to schedule my delivery date. Fast and efficient, a perfect example of great customer service


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    Iron Table Set

    Fantastic products, fast and professional delivery service. Plan to buy more products shortly


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    Garden Table and Chair Set

    Found Lemon Pavilion to be very helpful. They delivered as promised and all items were as described and of superb quality. Very pleased with the whole experience


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    Summerhouse

    I love it, quick delivery and super friendly staff. Thanks so much for the summerhouse, we have added a heater so we can sit outside in the winter too.


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    Dining room table and chair set

    Good value for money, quick delivery and excellent communication from Lemon Pavilion.


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    2.5 x 2.5 polycarbonate Gazebo

    Fantastic product, quick delivery within one week of ordering.


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    Gurner valley log store

    I’ve never received the log store. The sales team are rude. They have £207 of my hard earned money, but you can’t get hold of them to find out where your item might be


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    Chicken house

    Placed and paid for an order at the beginning of June for a Chicken house. Delivery at the time stated June 25th. By beginning of July I emailed pink sky trading/ lemon Pavillion to cancel the order, the website I ordered through was showing delivery now at 9th of July and order still processing. I was advised by lemon Pavillion I couldn’t cancel the order as it was too late, the coop had already been passed to the courier. The web site still showed the order as processing for 48 hours AFTER they refused to cancel the delivery. By this time I’d had to order another chicken house from somewhere else or my chickens would have been at the mercy of predators.
    I emailed Pink Sky/ lemon Pavillion every day asking for the number of the courier company so I could cancel delivery myself.. they stated they had no contact numbers, but I would be called 48 hours before delivery... I wasn’t. The item was then delivered AFTER the cut off date given at the time of ordering and as I had stated in each correspondence with PST I refused the delivery.
    7 days later I emailed requesting my refund, I was told I wouldn’t get a refund until the item had been inspected for damage ( the item I never took receipt of in order to damage it!!! ). Another 7 days and I Was then Informed as I had refused delivery I was now libel for courier charges. Another 7 days I received an email stating I was being charged £103 for refusing delivery!!!
    Over half my money is being kept for an order I was entitled to cancel as they couldn’t fulfill their delivery obligations given at the time I placed my order, that Was dispatched regardless of my request to cancel, which arrived late....

    They now refuse to reply to my emails and calls...
    Pink Sky I’m sure knew that..

    Apparently the fact they are willing to refund me £97 out of £209 is a “good will gesture”..
    they refuse to provide me with evidence of courier costs.

    This company are HORRENDOUS

    They also trade under the name Lemon Pavillion and buttercup farm. I am part of a group on Facebook.. dozens and dozens of people have been conned out of thousands of pounds.. Mostly elderly people which is even worse.


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    2 x Medium Kensington Planters

    Ordered 1st May, web stated 10 days for delivery. I heard nothing and was text nearly 3 weeks later and told that the order would arrive 08/06/2020. Due to Covid 19 issues I accepted this and waited.. I then get a text 02/06/2020 saying no delivery until 05/07/2020. On trying to cancel this order, as 9 weeks is not acceptable, you totally ignore all contact I have made... Poor show Lemon Pavilion.. If you can't provide a decent service, don't take the money...


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    Garden bench

    Absolutely shocking, seriously people, do not use or order from this company. Been dealing with these since April, I have had the same item sent out twice damaged, they have not been to pick up the item, they have not paid my full refund which I have requested numerous times. Impossible to deal with them on the phone, impossible to get replies through email off them.

    These are as bad as it gets, be warned!!!

    I wanted to award 1 star for service and delivery but it would only allow me to rate it at 2 stars for some reason. I wouldn’t even award 1 star for service!


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    Gazebo replacement roof

    I've been phoning emailing for a refund and still no refund please pay my money back to me ASAP plz
    Regards Michelle wakelin

    Join fb group pink sky trading conned.customers

    I also waiting for refund on my gazebo,all I get is we will deal with it I understand current situation we are all in but nothing from them it didn't take 3 weeks for them to take money out of my bank very angry and taking further action now????


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