Lux Plus Reviews
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Subscription confusion
I was totally fooled into signing up for a daft subscription when I bought something, I mean who even needs that, right? And then they go ahead and take money out of my account without even giving me a heads up, seriously, what's that all about? It's just not right, and loads of other folks are dealing with the same issue, it's just so underhanded and shady. They really need to make it more obvious when you're agreeing to these things.
Perfume
This is a scam. Please beware. If you buy anything from this company they will automatically sign you up for a membership of £9 a month. I bought a perfume that wasn't a great deal cheaper than a real one. That's right, it was fake. All £60 of it.
I've just had to cancel my bank card and all the inconvenience of what goes with that as they're not to quick to answer your complaint eitherSubscribed without my permission
I was tricked into signing up for something I didn't even want, and now I can't even get in touch with them except through some strange foreign address. They took my money without my permission and now I can't even get a refund. The email address on PayPal doesn't even seem to be working! I would strongly advise against making any purchases from them, it's a complete scam!
Cologne
Scam site.. Absolute disgrace. Under NO circumstances sign up. Will end up costing you a fortune. Already reported Trading Standards.
Subscription
WORST COMPANY I EVER GAVE MONEY TO - A BUNCH OF ENTITLED THIEVES
WORST COMPANY I EVER GAVE MONEY TO
I have had a subscription back in 2020 and ordered a lot during a whole year. One month I did not have the money on my account to pay the subscription and they cancelled it immediately.
After 2 years they send me a bill with that amount and a threat with debt collectors if I don't pay them, although they cancelled that service for me and I haven't used it since. I tried to contact them many ways but there is no person to talk to, no chat, no phone number, just the same useless email. I kept getting the same automatic reply: YOU HAVE TO PAY UNLESS YOU WANT TO PAY MORE, and I ended up having to scream at debt collectors over the phone for 50 Euro. The literal worst entitlement and rudest treatment i have EVER encountered. A horrible company that deserves to go bankrupt. NEVER subscribe unless you want to be treated as if you are a thief and forced to pay money for no reason!Sun oil
I was one of many who was misled into becoming a 'member'. Regardless of what Luxplus say becoming a member is not clear especially when making a purchase via a mobile. The first I knew of this was a deduction of £8.99 from my bank account. If Luxplus were fair about this they would alert new 'subscribers' when a subscription payment is about to be taken and/or issue a refund if customers did not realise they had unwittingly become 'members'. As they do neither this is clearly a deliberate ploy to gain unsuspecting members and take subscriptions by stealth. From looking at the many poor reviews lots of customers have fallen for this and I wonder how many have paid months of subscriptions without realising. A nice little earner for Luxplus. I wonder what % of their income is from unwanted subscriptions? And how many people really get value from paying over £100 a year to access discount prices?? Someone needs to put a stop to this - eg Trading Standards - so many have been caught by this that it must contravene some law or guideline. And please dont bother replying Luxplus - we know what you are up to
Shampoo and conditioner Please advise how I go about getting money back for item I paid for in full and have yet to receive despite me Contacting them . Company Luxplus. Kind Please advise how I go about getting money back for item I paid for in full a
After 4 weeks of
Ordering and paying in full I am yet to receive item.
Emailed Luxplus. Still awaiting h reply.
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