Brought my watch a year ago (model Silt 608). Everything went great and I was over the moon with my watch. A year later (late 2019), I had to replace the strap, which was disappointing after only a year of wear, but I wore the watch everyday in most situations - so the strap breaking may well have been my own fault.
What has been a shambles is buying a replacement strap. It's been 6 weeks since I ordered the strap, and it's still not here. I've contacted MAM Care multiple times but received identical scripted emails. Moreover, there's only one wooden strap you can buy on the website; you buy the strap and they're supposed to contact you to confirm what model you need. Well 5 weeks go by and I hear nothing from them until one day I get a shipment notification. So I got in touch to check that the correct model had been sent to me as I hadn't been contacted, and, yet again, more identical scripted emails which are cut-and-paste what is written on the website - which I had already read thoroughly.
Finally, after multiple emails I get an apologetic response saying that my order hadn't actually been shipped, but the staff would ensure the right model would be sent when it does eventually get shipped. And that brings us to today, 6 weeks on, still no strap, but hopefully I'll have a working MAM watch again by Easter.