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Clothing
I returned a lot of the clothing as it was too small, I did not try any of them on, but according to their standards, they cannot refund me the entire amount. They said something about a 'hygiene ...' being open. I was not warned about this when purchasing/returning the clothing. It needs to be more transparent, cause I feel like I have been scammed.
Clothes purchases
Recently found this site and signed up for unlimited delivery. Second order was charged again for delivery, contacted customer service and refunded straight away and delivery activated.
Happy with the purchases and will use for future purchases. Wish I’d found them sooner.3 pack of Farah tshWould never buy off this company again.
I've ordered off this website several times this is the last ,sizing of clothing is way off ,not so sure either where the clothing is sourced ,recently bought 3 pack Farah tshirts in a 35-37 inch chest they were so big it would fit a size medium or large.
These were made in Bangladesh?Purchased 2 Gillets
For the last 2 deliveries the service says it has attempted to deliver when they have not. They then give an alternative which isn't convenient. Used to be so much better.
Faulty Skechers Shoes
Bought a pair of Skechers Mens Elent Velago Shoes for £39.99. They arrived 5/1/22. I put them on the following morning. Whilst sat at my desk the rubber sole fell off - they'd been worn literally 2 hours.
I am now in the process of returning the goods but I refuse to pay the delivery costs of faulty goods.
It appears M&M are selling inferior goods.Child sketchers boots
Sent wrong size and a dress I ordered unpackaged. Contacted via Facebook, they took ages to reply. No apology given and expect you to pay to return item #awfulcustomerservice
Jeans
I was due del today have paid for express del have not turned up
Brave soul quilted coat
Arrived with a ripped inner sleeve lt looks like someone has had it they were to big for it to fit them and they have returned it lm not happy
Joggers
I bought several items from MandM direct and when the 5 items arrived, the jogging pants were XXL and not the XL I ordered! I contacted them and they wanted me to parcel them up and take to a postal supplier! I have to Shield during the lockdown being a vulnerable member of the public! They have no other way of me getting a refund! I won’t but another thing from them in future! It was their mistake in the first place and they clearly don’t care about Customer Service
Present
They use a delivery company called Hermes I dont even know if this company exists as is no way you can contact them. They didn't deliver my parcel no explanation just an email that the adress is not complete and I should contact them. I check several times the address is complete, tried to contact them you have 2 choices to come back tomorrow ( this is every day) or contact supplier. I contact MandM they said they will give me an answer in a few days. So a few days for a service I paid for and had no explanation!?!?!?! It was supposed to be a present and as all the shops are closed due coronavirus to order online was my only option. Totally ruin my day and my surprise. It it disgusting I can believe what kind of service is this when I dont even have a option to contact the delivery company. Never again!!!!!!!!!!!!!!!!!!!!!!!!!! Hopefully I will get a refund as soon as possible as my parcel is not traceable because delivery company is a gost. When I email that I want a refund because I have my answer not able to provide the service you paid for they send my the same email that they will give me an answer in a few days it is ridiculous.
Hermes are a notoriously poor delivery company. Never use them if you have any chive in the matter.
I had a good purchase from MandM last week
I ordered some clothes from MandM, wasn't sure about the order earlier. Then I got some reviews and feebacks online about their products. It was positive. I bought them, it was a Jeans, joggers and one tracksuit. I find it quite awesome. So I thought I should do a review as well, so some other guy can buy it.
About MandM
You can find clothes at many shops, but not all sell sportive streetwear. So if that?s what you?re looking for, where can you get it? One of the shops that you can visit is MandM. But what kind of shop is this? How comfortable is their clothing? Can you walk in their shoes for hours? Will their jackets keep you warm on a cold winter?s day? How long will you have to wait for your shirt to arrive? Will they deliver the correct item? And what kind of customer service can you expect if you are stuck with a question, complaint or problem? The answers to these questions can best be given by real-life customers who have shopped there. They express their unbiased, unrestrained opinions, comments, ratings and experience in their customer reviews and MandM reviews in particular, so you will know what to expect if you decide to become a customer of MandM yourself.
About MandM
MandM is a shop that sells clothes. The two M?s in the name stand for Mark Ellis and Martin Churchward, the founders. So MandM stands for Mark and Martin Direct. Their story started in 1987 when they began selling end-of-line sports products directly to customers in the UK. More than 30 years later, they are one of Europe's leading online off-price retailers with over 9 million active customers. Their main goal is to provide high-quality items to their customers at low and affordable prices. They do this by buying directly from the brands, licensees and suppliers. They are committed to providing customers with the newest high-quality fashion at the lowest prices possible all year round.
Products and Services of MandM
MandM currently stock over 150 brands, ranging from big household names to up-and-coming labels. They have collections for men, women and children. For men, they offer knitwear, joggers, hoodies, sweatshirts, clothing multipacks, shorts, shirts, jeans, coats, trousers, chinos, jackets, tracksuits, t-shirts, vests, jumpers, Cardigans, but also sportswear, swimwear, formal wear, loungewear, and nightwear. For women, they add playsuits, leggings, tops, jumpsuits, dresses and skirts. Children have vests, shorts, shirts, baby wear, joggers, Tracksuits & sets, Hoodies, Sweatshirts, Jackets, Coats, Nightwear, Slippers, Clothing multipacks and other clothes. Still, they are also offered a character shop in which they can find clothes from popular children?s characters like Batman, The Flash, Marvel?s Avengers, Star Wars, Spider-Man and Justice League. But, of course, you also need shoes. Therefore, MandM offers running shoes, trainers, canvas shoes, rugby boots, sports footwear, hiking boots, plimsolls, football shoes etc. And they sell accessories like underwear, books, bags, socks, caps, hats, games, books, sports accessories, hats, jewellery, beauty accessories, sunglasses, handbags, purses, wallets, belts and more. Their range of brands includes Lacoste, Converse, Timberland, French Connection, Armani Jeans, Adidas Originals, Under Armour, Jack & Jones, Diesel, Emporio Armani, Brave soul, Reebok & Reebok Classics, Super dry, UGG, Board Angels, ASICs, Jacqueline de Young, Kangaroo Poo, Original Penguin, New Balance, Ben Sherman, Canterbury, French Connection, Levi?s, Bench, Nike, Puma, Hunter, Skechers, Trespass and more. And you can also take a look at their unique range of Christmas outfits.
Additional Services of MandM
MandM provides several after-sales services, such as different payment methods, shipping services, and return policies. Their payment methods are Klarna, Clearpay and PayPal. Additionally, they offer PayPal Pay in 3, where you can purchase items now and pay them off with three interest-free instalments over the next two months (the first payment happens at the end of the current month). You can do this by selecting PayPal as your payment method when you check out, logging into your PayPal account, and if the transaction is qualified, you'll see PayPal Pay in 3 as one of the available payment methods. After you've chosen it, you can apply for a PayPal Pay in 3 plan in a few easy steps, receive an instant decision, and complete your purchase. Orders from the UK over a certain cost are awarded free shipping, and ordering before 11 pm makes your items eligible for 2-Day delivery (depending on your proximity to warehouses). The delivery services they utilise are Evri and DPD. Parcel tracking isn?t available, but MandM will email you once the item is dispatched and another once it's been delivered. You can call their customer service department in case of any problems.
Email: customerservices@MandMdirect.com
Complaints, Compliments and Tips for MandM
Does your wardrobe already contain clothes purchased at MandM? Then you are the right person to tell us more about this company. Like M and M trustpilot reviews, you can also write about your experience with MandM on BritainReviews. If you?re wondering, ?is M and M legit??, here you'll find honest answers from real customers. So what is your opinion on the quality of their clothes? How comfortable, warm, breathable and durable are they? How long does it take MandM to deliver the shirts, jackets, boots, trousers or accessories to your home? Had their customer service ever helped you out? Would you buy from MandM again? From your perspective, is M and M real or fake? Why is MandM so cheap? As mentioned in the passage above, all their items are sourced directly from brands, licensees, and suppliers so that they can sell at the lowest price possible. So tell us everything about your experience by writing a review. Your MandM feedback can help potential customers know what to expect if they buy from MandM. Is MandM a good clothing supplier for you? Read customer reviews about their children's fashion, women's clothing, male fashion, dresses, skirts etc.
Bonus!
📊 How did MandM shine for you?
Contact Information
Clinton Road
HR6 0SP Leominster
United Kingdom
📧 customerservices@mandmdirect.com
Categories MandM
Online shopping | Sport & Outdoor Reviews & Experiences | Children & Baby Reviews & Experiences | Fashion Reviews & Experiences
Page Statistics
Seite online seit: 30 August 2017
Letzte aktualisierung: 24 March 2025
Review with most votes
I had a good purchase from Man
I ordered some clothes from MandM, wasn't sure about the order earlier. Then I got some reviews and feebacks online about their products. It was positive. I bought them, it was ... Read onBy: Joy Harper