Marks and Spencer46 reviews
This score is based on 46 genuine reviews submitted via BritainReviews since 2017.
Featured Reviews
Reviews (46)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Clothing
When I look back at the quality and prices from a few years ago, it's a bit disappointing to see what's happening now. The clothes I bought were definitely not worth the high price. It seems like we're going through the same thing all over again, and that's not great.
Food shopping at M&S
I go to M&S quite often for my food shopping. I like that the products are good quality and reasonably priced, so I always return there. However, I've noticed that the staff at the tills can sometimes be a bit rude, which is a shame because overall my experience is normally positive in the store. Also, I have to say that the women's clothes aren't as good as the food, as the options are often not very stylish or well-made. Lastly, my online shopping hasn't been great either, as some expensive items arrived in bad packaging.
Shoes
I recently purchased these shoes online and they are just adorable, but gosh, the delivery took forever! The website promised 3-5 days, but it felt like ages! And the courier didn't even bother keeping me updated on where my package was. It was so frustrating!
Online purchase confusion
I went online to order some clothes, but when I got to the store, it was so strange - there were screens on the wall instead of actual people to assist me. The lady there was really snooty and rude when I tried to explain that I didn't know about the new setup. It was really disappointing and made me feel like I was being unfairly treated.
Summer Beauty Box purchase
I bought the Summer Beauty Box from the shop not long ago, but it got lost in the post by the delivery company. I got in touch with customer service to sort it out, but they wouldn't send me a replacement box. They did give me my money back, which was nice, but I was still pretty disappointed with how it was handled. I've been a loyal customer for ages, but this whole situation has put me off. I don't think I'll be shopping with them again in the future.
Love the food section
Great store, especially the food section.
I love their special juices and cookies ;)
About Marks and Spencer
Marks and Spencer, commonly abbreviated as M&S, is a major British multinational retailer headquartered in London, England. Established in 1884 by Michael Marks and Thomas Spencer, the company specialises in the selling of clothing, home products, and food. Renowned for its own-label product offerings, M&S operates over 1,000 stores across the UK and enjoys a substantial presence in international markets. The brand has a long-standing reputation for quality and innovation, particularly noted for its high standards in food sourcing and garment manufacturing. Throughout its history, Marks and Spencer has evolved to adapt to changing market trends while maintaining its commitment to value and sustainability.
Details
Contact Information
Categories Marks and Spencer
Children & Baby Reviews & Experiences | Electronics Reviews & Experiences | Fashion Reviews & Experiences | Online shopping
Page Statistics
Last update: October 2026
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Online purchase confusion
I went online to order some clothes, but when I got to the store, it was so strange - there were screens on the wall instead of actual people to assist me. The lady there was re... Read onBy: Hughes