Marks and Spencer Reviews

: 23

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52% Would buy here again

Most relevant positive review

  2024-05-03
High-quality products
I recently bought some really great stuff from this shop and I have to say, I'm super impres...Read on
E. Moore

Most relevant negative review

  2024-05-24
Vegan/Vegetarian Meal Deal
I popped into the shop to see if they had any Vegan or Vegetarian Meal Deals, but it turns out th...Read on
Butler

Review with most votes

  2017-06-05
Love the food section
Great store, especially the food section. I love their special juices and cookies ;)Read on
Lindsey Smith

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    Clothing

    When I look back at the quality and prices from a few years ago, it's a bit disappointing to see what's happening now. The clothes I bought were definitely not worth the high price. It seems like we're going through the same thing all over again, and that's not great.


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    Food shopping at M&S

    I go to M&S quite often for my food shopping. I like that the products are good quality and reasonably priced, so I always return there. However, I've noticed that the staff at the tills can sometimes be a bit rude, which is a shame because overall my experience is normally positive in the store. Also, I have to say that the women's clothes aren't as good as the food, as the options are often not very stylish or well-made. Lastly, my online shopping hasn't been great either, as some expensive items arrived in bad packaging.


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    Shoes

    I recently purchased these shoes online and they are just adorable, but gosh, the delivery took forever! The website promised 3-5 days, but it felt like ages! And the courier didn't even bother keeping me updated on where my package was. It was so frustrating!


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    Online purchase confusion

    I went online to order some clothes, but when I got to the store, it was so strange - there were screens on the wall instead of actual people to assist me. The lady there was really snooty and rude when I tried to explain that I didn't know about the new setup. It was really disappointing and made me feel like I was being unfairly treated.


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    Summer Beauty Box purchase

    I bought the Summer Beauty Box from the shop not long ago, but it got lost in the post by the delivery company. I got in touch with customer service to sort it out, but they wouldn't send me a replacement box. They did give me my money back, which was nice, but I was still pretty disappointed with how it was handled. I've been a loyal customer for ages, but this whole situation has put me off. I don't think I'll be shopping with them again in the future.


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