Three days after placing my 'next day delivery' order, mobile phones direct (MPD) have taken £470 and not even processed my order. They don't reply to messages or contact me when promised.
I ordered my phone for next day deliver on Tuesday morning 26-11-20. Shortly after placing my order I received an email requesting more information in the form of a bill from Vodafone showing my name and address. This was sent a few minutes later.
A second email was then received stating that the details they held and that on my bill didn't match and to confirm my details with Vodafone. After I pointed out that the details Vodafone hold are the details on my bill they said Vodafone details need to match the details they have.
That was rather an odd request as they could just change their details to match Vodafone if I had managed to spell something wrong, but despite a few more emails they insisted Vodafones details need to match theirs and not the other way around. To make this a bit more challenging for me they also wouldn't tell me what was different and I only had access to the order details which did not show details other than my name.
One day later after trying to place a new order without 'spelling mistakes' I eventually discovered that MPD's address was lacking one of my address, the town name, which was present when selecting my address from a list when placing the order, but was missing after the address is selected. Their system removed the town name.
I emailed MPD again and pointed out the issue was at their end and if they rectify it, everything will be ok. Over two days later they have not responded.
The following day I made another phone call to MPD as my order was still not progressing and was promised that a team manager will email me by the end of the day. One and a half days later, they have not responded.
I eventually gave in and called Vodafone to change my address to the 'wrong' address so it matched MPD's. Phoned MDP yet again, told them everything is now sorted and they can do their checks again and send out my phone. And a message was sent to the fulfillment centre.
At the end on the day I called again to see if my phone was being sent out and after a few minutes on hold I was told the address was wrong (the fulfillment centre had read their messages from earlier).
I am currently expecting someone to contact me with an update. I'm not expecting to hear from anyone any time soon. Or recieve my phone. Or get my money back!!