Disappointed with the experience I have had with this company.
I had an order cancelled citing 'internal security check failure.' I confirmed that the network accepted the credit check and the contract, only MPD refusing the order. It struck me as odd considering that many others had this issue on the same deal, with no known reason to fail.
Customer service was helpful through Facebook. The manager I eventually spoke to was helpful but seemed to push me off the phone. That being said, this refusal doesn't sit right with me, especially as the credit check was carried out and accepted. To those reading this who can't understand why I struggle to accept the outcome of an internal security check, I found this deal on a deals website, where many others have had this issue without any explanation given.
I know exactly what their response will be to this review, that they "can't give out this information" and that their internal checks were valid.
MPD, please know that these disproportionate security check failures have resulted in credit checks being carried out for no purpose. It can have real impacts on ordinary people's applications for credit. I won't be ordering with them again.