Mobile Phones Direct - Overall Rating based on 30 reviews
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Samsung S21 "As New"
I bought a Samsung S21 "As New" from Mobile Phones Direct not long ago and it turned out to have charging problems. When I contacted customer service to ask about their checking process, I was let down by the lack of a proper response. Sorting out the cancellation was a total nightmare, taking two weeks and extra money to send back the faulty phone. It all ended up leaving me without a phone or SIM card for a long time.
Easy phone order
I found it really easy to order a new phone from Mobile Phones Direct. The website was simple to use, and I managed to quickly find the phone I was after and buy it with no problems. But when it came to the delivery, the courier messed up big time. The tracking info was all wrong, and the package turned up later than anticipated, which was pretty annoying.
Contract switch saved me money
I decided it was time for a change with my mobile contract after sticking with the same provider for over ten years. Managed to find a fantastic deal with Mobile Phones Direct that meant I could stick with my current provider but also save some cash. It just proves the importance of looking around and comparing deals before making a decision!
Trade-in service
I've been with this company for years now, using their services for both myself and my family. Their prices have always been fair and the service top-notch. Recently, I gave their trade-in service a go for the first time and it was a breeze. The money was in my account in no time, just like they said. I'd definitely recommend this company to others and I'll definitely be using them again in the future.
Defective handset issue
I'm really disappointed with the service from Mobile Phones Direct. I've been having problems with my phone since January and despite trying to sort it out, nothing's really changed. I even sent the phone back but still got charged £180 by Vodafone for a service that Mobile Phones Direct didn't actually provide. It's frustrating that they're not acknowledging or doing anything about it. I had to leave a bad review just to get a response, but even then, it's like nothing's being done. They say the contract's over, but Vodafone hasn't heard anything, so it's all just a mess.
Phone purchase
I managed to order my new phone last Saturday and it arrived by 9.30am the next day! It was my first time transferring all my stuff from one phone to another, but it was surprisingly straightforward. The service from Mobile Phones Direct was absolutely fantastic and I will definitely be using them again. Thank you so much!
Customer service excellence
I recently had a really great experience with Mobile Phones Direct. There was this woman called Abbie who was so helpful and really went out of her way to sort out a problem I had with my order. She made sure to follow up quickly and made sure my phone arrived in time for my holiday. I was genuinely impressed by how professional and dedicated Abbie was in dealing with my issue. I just want to say a big thank you to her for giving such amazing customer service.
Three mobile phones
I have just bought three mobile phones from the store and I have to admit, the service I got was outstanding. The guy who helped me was really helpful and knew what he was talking about. He took his time to go through all the options with me and helped me choose the best one for what I needed. The ordering was really easy and he made sure everything was sorted out quickly. I was really impressed by how professional and efficient the service was.
Recent order problem
I recently made an order and it's turning into a bit of a nightmare. I placed my order nearly two weeks ago, but I only got confirmation yesterday because they had trouble with the credit check. They told me my phone would be delivered today, but now no one can say for sure if it's even been sent out. Not the best way to kick things off.
First time using Mobile Phones Direct
I was so pleased with my first time using Mobile Phones Direct. They got my order to me super quickly, even after a bank holiday - it arrived the very next working day. Going with DPD for the delivery was spot on - they gave me a handy one-hour delivery slot and made it easy for me to pick up my package. Plus, the phone I bought was the cheapest I could find compared to other shops. All in all, I'm really happy with my purchase and the brilliant service from Mobile Phones Direct.
Quick delivery, good prices, informative
I had a really good experience buying from Mobile Phones Direct. The prices were fab and I was amazed at how fast my order arrived. Their website had all the info I needed, so it made everything nice and easy. I would definitely think about buying from them again in the future.
4th phone from the company
I've just bought my 4th phone from Mobile Phones Direct and I have to say, it's been a fantastic experience once again. I've never been let down by their products and service. I would definitely recommend them to anyone who's looking for a trustworthy provider. Thanks a lot.
Fast phone delivery
I came across a really good deal online on this website I found after searching around. The phone turned up the following day, but it didn't actually include all the extra accessories as promised. It wasn't a big deal though, as I managed to get them from Amazon. All in all, it was a fantastic deal and the delivery was really quick!
Super helpful staff, sorted out my phone issue
I had a bit of trouble with my phone order because apparently my name matched someone else's at 02, but the two salespeople and the two admin staff were really helpful and sorted everything out for me. They even upgraded my phone for the same price as a new contract, so I didn't have to deal with 02 at all - their service was fantastic! 👍
Upgraded daughter's phone
The customer service support from Mobile Phones Direct has been excellent! When I upgraded my daughter's phone last Thursday, I had some questions about billing, dates, and the SIM card. They were able to provide quick and confident answers without any issues. The phone arrived the next day with some bonus extras included, which was a nice surprise.
The ordering process was really easy to navigate on their website, with clear sections for new contracts, upgrades, and SIM-only options. Selecting the phone and tariff was straightforward, making the whole process hassle-free. If you choose to upgrade, you can stick with the same provider and keep the same billing date, so there's no need to set up another direct debit. Overall, a great experience!Quick and easy purchase
I'm really pleased with how quickly I got my phone after ordering it. It arrived within 24 hours, which was fantastic! It doesn't get much better than that!
New phone purchase
I recently got a new phone from this awesome company. It arrived really quickly and I had no issues returning my old phone for a trade-in. I received the full amount they promised and they paid me promptly. Their communication was great, keeping me informed throughout the process.
Unlimited mobile phone deal purchase
I found it really easy to find the best deals on Mobile Phones Direct. The website was super simple to use and had loads of options to choose from. The unlimited deal I got was the cheapest around, and I was really happy with the value for money. The delivery was quick, and switching my number to the new SIM card was a breeze. I liked that they made all the necessary updates to make sure everything went smoothly.
Straightforward process
I found the ordering process really easy and efficient. The updates about when my phone would arrive, setting up the direct debit, and transferring my number were all really clear and came at the right time. I would definitely suggest this service to other people.
Monthly phone contract
I had a really great experience with Mobile Phones Direct. The website was super easy to use, and I found a really good deal on a phone contract that was just right for me. The prices were really competitive, and there were loads of different options to pick from. Ordering was really simple and I got regular updates on my order. The delivery was quick, and my new phone arrived in perfect condition. Overall, I'm really happy with the service from Mobile Phones Direct.
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