MonsterShop27 reviews
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Monstershop
Keith Davies
25 reviews
GB
Rated 1 out of 5 stars
Updated just now
Don't buy from this company
Really frustrated with this company.ordered a 5t hydraulic log splitter and waited all day for their delivery company to deliver it.it never arrived and when I contacted fed ex they said it was damaged and leaking fluid so took it back to their depo.next day the ... thing was delivered box destroyed,pouring hydraulic oil all over the place and parts dented and marked.i am now on my third day of frustration trying to get in contact with monstershop via email and phone to no avail fed ex are impossible to deal with .a customer should never need to go through this amount of stress and time consuming hassle buying a product.it will never use monstershop again nor do I recommend them I wish I had bought from Amazon who has far superior customer service .update 18/9/26 finally days later someone paid lip service from this awful company with the cheek to ask me to drain the oil for returning when it's all over my house and carpets.they want me to print labels off despite having no printer for returning and I have to wait probably until over the weekend until they reply to my pickup up then more than four days until fed ex collect their heap of junk which in the meantime is ... oil all over my house . PLEASE DO NOT PURCHASE FROM THIS TERRIBLE COMPANY THEIR AFTER SALES SERVICE IS HORRIBLE.LEFT ME STRESSED AND ANGRY Further update on 21/9/2026 despite two more emails and an angry phone message to monstershop I have heard nothing from this company three days after a vague email telling me to drain oil out of the splitter.seems I was maybe sent and already used item as the hydraulic oil must have been in the equipment already and not in a separate bottle to be inserted.i have asked for a manger to call me to sort out a return and an email address for a company director but no answer. When you phone them you can only leave a message and when you email them it can take up to 48 hrs for a reply.in my instance I'm now over 72 hrs and no reply for a product I bought in good faith.i don't think I have ever felt so angry towards a company in my life.please don't go through this folks shop elsewhere See lessCantilever parasol 3m
Very very poor quality product, arrived very damaged with deep scratches and scuffs, at least 10 on the metalwork, so it'll rust. Contacted customer services to be offered £11 refund, absolutely not! Requested a replacement and a week later I've still got a useless product and now no response from customer service at all. Do not buy from this company.
Patio Corner set
Scammers AVOID AT ALL COSTS
Scammers. I would avoid at all costs. Ordered a patio set with Next Day delivery, they decided to deliver ONE box out of 3 Needed 4 days later, they are rude, flippant and pass the blame to couriers and accept no liability in their failure. 7 days after order it seems they’ve cancelled the order and at present offering ZERO REFUNDS. Scammers scammers scammers, AVOID AT ALL COSTSSee lessGazebo
The product seems good but its close on impossible to work with these guys.
I had some missing parts - not an issue, just send me the parts.
Now the real issue -customer service. They take a full day to reply, and ask another question - I reply immediately and they take another day to respond again.
A really simple issue being made complicated and irritating.
And I am sorry but the 'we are experiencing a higher volume of ,' just doesnt work. Get more staff - its not rocket science!
Inam now a week behind with this project, when all they need to do it send a few partsLog Splitter 5 Ton Hydraulic 3L Electric 2000 Watt Motor
Splitter not fit for purpose
I would give this no stars. It is seriously underpowered and wouldn't split 10"" long logs of 6" or so section. The splitting axe is blunt but even when sharpened there was no real improvement. I have about 25 years experience of using various log splitters and this is barely worthy of the name. My advice is don't buy. It is sold by Monstershop who have agreed to give me a refund. I'm still waiting...Heavy duty wood chipper blades
I bought a couple of new blades for my hefty wood chipper from this company not long ago. I got the chipper back in December 2019, and after sharpening the original blades countless times, they were done for. The cost of the replacement blades really impressed me, so I thought I'd give them a go. The service I got was top-notch - the staff were really attentive and friendly, which made the whole process nice and easy. On top of that, the delivery was lightning-fast, and I got my order within just a few days. All in all, I was really happy with how things went and would definitely recommend this company to others.
Tile Cutter Purchase
I recently bought a tile cutter from the store. The customer service was great and sorted out a couple of issues I had. Unfortunately, I had to return two tile cutters because they were damaged. The third one was fine, although it did veer off a straight line a bit when cutting, and the laser line couldn't be adjusted as it should. Still, for the money I spent, it did a decent job and saved me a lot of time. It ultimately got the job done, but I did buy a better cutting disc to improve cutting porcelain tiles.
Coal bunker purchase
I bought a coal bunker from this company not too long ago and I have to say, I was really impressed with the quality. The bunker was well-made and sturdy, and putting it together was pretty simple, although I did struggle a bit with the rivet gun at first. Once I got the hang of it, though, I was really happy with how it turned out. The delivery was quick, and the packaging made sure the bunker arrived in perfect condition. I would definitely recommend this company for anyone looking for high-quality products.
Decking order
I'm proper gutted about this decking situation. I ordered it online ages ago, dead excited for it. But it's been two weeks now and still no sign of it! They've not even bothered to let me know what's happening, not a peep out of them. I've been ringing and emailing them loads, but they just seem to be ignoring me. It's really disappointing, and to be honest, I'm starting to think I might not even get my decking at all.
Aquarium LED tubes replacement
I bought some replacement LED tubes for my fish tank at MonsterShop a while back. Sadly, the tubes stopped working recently, so I got in touch with their customer service for some help. I was really happy to find that they were super friendly and actually helpful. They quickly sorted out an order for two new tubes and made sure they got to me the next day. One of the tubes ended up being damaged even though it was packed well. But after a quick phone call, they sent me a replacement without any trouble. I have to say, I'm really impressed with the customer service at MonsterShop.
Garden furniture purchase
I bought some garden furniture from MonsterShop and it was a nightmare. I got two boxes of the same item, and after loads of emails with their customer service, they eventually said they'd send the right box. But the tracking numbers they gave me were for another delivery, and despite me trying to sort it out, I heard nothing back. In the end, I just asked for a refund, but that was ignored too. It's been so annoying and disappointing dealing with them.
MAXBLAST Powered Chimney Sweep 11m
The MAXBLAST Powered Chimney Sweep 11m was better than expected. It arrived quickly and well packaged, and the instructions made cleaning my stove flue liner a doddle, even with the tricky 90-degree bend in my chimney. It's a great value for money product that I'm really pleased with.
Faulty item promptly replaced
I hadn't got around to unpacking my item for three months because of some building work that was going on, and then I found a fault with the product. When I got in touch with customer service, they were really helpful and quick with their response. They not only sent me replacement parts straight away, but they also threw in some extra bits that I didn't ask for. I was really impressed with how well they handled everything and how quickly they sorted out the problem.
Large item purchase
I bought a big item from this shop recently and had some issues with the delivery. But when I got in touch with customer support, a staff member got in touch with me and did everything possible to sort out the problem. Thanks to their hard work, the big package eventually arrived safe and sound. The help I received was really outstanding and I'm thankful for how they handled and fixed the issue.
Damaged item delivery
I was really gutted when my recent purchase turned up all damaged, but fair play to their Customer Service Team, they were spot on in sorting it out. They were dead helpful, quick off the mark, and got me my full refund in no time. It's good to see a company that takes ownership of problems and deals with them properly. All in all, I'd definitely recommend this company for their top-notch customer service.
Sandblasting Cabinet 220 liters MAXBLAST
litres of MAXBLAST
2. The sandblasting cabinet I bought arrived at my house really quickly, just two days after I ordered it. It's even better than I expected and has been a fantastic new addition to my workshop. I want to give a big thank you to the customer service team at the company for being so helpful and supportive when I was buying it.Metal shelving for garage storage
I did some research on different garage storage options and I eventually decided to go with some metal shelving from MonsterShop. Putting it together was really easy and the shelves look great and feel really strong. I'm really pleased with how good they are and the price was fantastic. Plus, the delivery came super quickly, which was a nice surprise.
Electric griddle purchase
I bought an electric griddle from this shop as they promised to deliver it the next day. But, to my surprise, after I placed the order, they told me it was out of stock and would be late by 3 days. To make matters worse, when it finally arrived, I saw there was some damage on the front corner. Although it doesn't affect how it works, it was still disappointing to get a damaged product. On a positive note, the griddle works well and looks nice. I've only used it twice up to now.
Industrial machinery
I bought some industrial machinery from this supplier online, thinking I'd get good service and it would arrive on time. But actually, it was a massive letdown. They said it would come on a certain day, and I had to wait from 7 in the morning until 7 at night. Only problem was, it never showed up and they didn't bother getting in touch to explain. I tried calling them loads of times, but they never got back to me. I had no idea where my order was, and it was really frustrating and unprofessional how they treated me.
Two drying racks
I bought two drying racks from MonsterShop recently, but they turned out to have some pretty major problems. One of them was missing wheels and bolts, and the other had a bent frame. It was clear that someone had tried to cover up the damage by spray painting over it, which makes me doubt the quality of their products. When I contacted customer service for help, all I got back were unhelpful and confusing emails that didn't actually solve anything. In the end, I wouldn't suggest buying anything from this company.
About MonsterShop
MonsterShop is a company based in Sheriff Hutton, York, dedicated to offering a wide range of high-quality products at competitive prices. Specializing in household and garden items, MonsterShop provides customers with products such as barbecues, storage units, and kitchen appliances. They curate a collection from five primary brands: Kukoo, MAXBLAST, Monster Racking, PixMax, and T-Mech, each offering products tailored to specific needs. With a focus on value-for-money products, MonsterShop aims to enhance efficiency and convenience for both home and business use. Customers can browse through their diverse selection organized into categories on their ecommerce platform. Considering purchasing from MonsterShop? Share your experience in a review to help others understand the quality and benefits of their products.
Details
Contact Information
Monster House, Alan Farnaby Way, Sheriff Hutton Industrial Estate
YO60 6PG York
United Kingdom
Categories MonsterShop
Online shopping | Electronics Reviews & Experiences | Homeware Reviews & Experiences
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Last update: September 2026
Review with most votes
MonsterShop offers amazing dea
The monster shop has great deal where it can giving lot of offers,, for the discount on kitchen appliances, garden stuff, household items, barbeques. they have great offers to ... Read onBy: Gorky Jr.