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Nail Polish Direct

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R
Rebecca
Recieved my order in a disgusting state! A small box which stunk of nail polish, as I feared when I opened it, a bottle had exploded and nail polish had leaked onto the other four bottles and packa...Read on

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    Nail polishes

    Recieved my order in a disgusting state! A small box which stunk of nail polish, as I feared when I opened it, a bottle had exploded and nail polish had leaked onto the other four bottles and packaging. It was so strong I had to quickly take photos and bin the lot, five polishes gone! Expensive ones too. The packaging was careless smushing five bottles together in a tiny box instead of individually wrapping them and using a ... box for padding which most beauty companies do.

    I emailed Nail polish direct and they said the only way they can refund me for this mess was if I went routing through the bin and sent the leaked nail polish and damaged bottles back to them. All the bottles were sticky, covered in polish, labels and packaging ruined. The company have done nothing to put this right. They expect their customers to return leaked nail polish and broken glass to them, that's not even safe and no courier would even accept that. Disgusting way to treat orders and customers. DON'T buy from them, they don't give a ... about your order or your custom. Your bottles will break or explode in the post as their packaging is minimal.


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