Narwal8 reviews
This score is based on 8 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Good mop, bad carpets
I was halfway out the door for work when the app pinged again — ‘robot offline’ — which pretty much sums up my year with this Narwal. I use it in a small flat to pick up crumbs and the cat’s hair before guests come by; surprisingly the mopping is actually decent and tiles end up streak-free, which I didn’t expect. The awful bit is the docking and carpet recognition. It keeps failing to recognise rugs, so it either avoids whole rooms or tries to tackle the carpet and then gets stuck. I sent it in, they said they ran tests and sent it back like nothing was wrong. Now they want to replace it with a refurbished unit under warranty — feels like being handed someone else’s problem. I do appreciate the spotless floors when it behaves, really, but daily reliability matters more. If they fixed the connectivity and carpet sensing, it’d be useful. As it stands, I can’t rely on it.
Decent cleaner, clunky returns
I was halfway through arranging the return when I noticed the thing actually cleaned properly — odd, because at the start it kept nicking chair legs and I was forever rescuing it. The cleaner does the job; its obstacle detection just isn't great in my flat, so you're going to spend time guiding it. The returns process promised a straightforward refund within thirty days but replies were glacial, nearly two weeks for a first response and a couple more to get collection sorted; you'd think they'd be better. Eventually they collected and the money landed back in my account, so my irritation tapered off into mild approval. If you're looking, check reviews and think about your furniture layout. Keep records of every chat — that helped me persuade them in the end.
The dock was the surprise antagonist
slow to impress, but decent follow-through from support and a speedy delivery saved it for me.
Great while it lasted (then chaos)
it must be my fault. Over and over, until they finally told me to send it back. Parcel gone for two weeks, tracking suddenly "assigned" and "resolved" in under ten minutes — which felt weird, frankly. It came back worse than before. Months later, still limping along with no real solution. Best bit: when it worked it was a dream. Worst bit: the delivery/repair dance and customer service were farcical. Bit of a cautionary tale. I'm still hoping they'll own up, or at least refund me, but who knows.
A pricey helper that kept me on the phone
no lights, no charging on the dock. Tried the reset dance, tried different plugs, all the usual hopeful fiddling. Nothing.
Contacting support felt like a second job. They were polite, but firm: the unit was just out of warranty and the answer was “pay for repair”. I asked if they could do something sensible — trade-in, discount, match a sale price, anything for a repeat failure after a repair — and got little more than a “buy another and we’ll throw in a roller brush”. That felt a bit weak. Especially because I already own more than one of their units, so loyalty didn’t seem to count for much.
So yes, when it spins and vacuums it’s great. When it dies, you end up spending days on logistics: posting, waiting, remapping, phone calls. The delivery guy and initial delivery were fine, the hardware when functional is good, but the customer service route for repeat problems? Not great. I wanted someone to acknowledge that twice is more than coincidence and offer a proper fix or replacement. Instead: pay again.
Would I still recommend it? With reservations. If you’re lucky and it behaves, you’ll love the time saved. If not, be prepared for some bureaucracy and a bit of soul searching about whether to pay for another repair or cut your losses.Halfway through, mug in hand
quiet, seemed to do the job, floors looked better and I thought, right, job done. I started using it straight away and was actually pleasantly surprised for a few weeks. Then little hiccups began: charging pads gathering nastiness, a bit of corrosion; I cleaned it, it worked again, then the same song repeated a few times over the year. We only ever used the official rollers, pads and solution, followed the maintenance notes to the letter, so it felt like banging my head against a wall.
The proper kicker was customer support. After trying everything and documenting the fault in the app, I reached out — only to be told help wasn’t possible because I contacted them 17 days after the warranty ended, even though the problem clearly started during the warranty. Different people said different things about repairs, so there was a fair bit of back-and-forth and not much resolution. In the end we reverted to the old-fashioned hoover and mop, which is fine but a bit galling for the price. Annoying, disappointing — and the service left me feeling like I’d been fobbed off. Wouldn’t recommend without checking how stubborn their support actually is.Two brilliant robovacs, disappointing backup
the Freo Z Ultra itself feels properly clever. It’s compact, not noisy, and actually gets into corners I didn’t expect it to. Using it day-to-day is easy — you set it up, it maps the space, and you pretty much forget about it until you need to empty the bin or change a brush. We bought two because lugging one base and unit between floors was getting old, so having a second machine downstairs felt like an obvious little upgrade to life. There’s a satisfying bit of tech-whirr when it docks, and the sensors seem sensible; it doesn’t smash into things or panic on thresholds. Little surprise moments: it even managed to avoid the dog’s food bowl, which I didn’t think would happen.
Turning point at last
forms, IDs, repeat details, "please confirm" after "please confirm", you know the sort of thing. I’d had worse run-arounds with other firms before, but usually someone at least admits a mistake and gets on with it. This time, after endless back-and-forths and rising irritation, a technician actually turned up, looked at the leak, and said straight away what needed doing. That instant, when he popped the filter out and pointed to a cracked seal, I relaxed. It wasn't fixed yet, but I knew it would be — that was the moment I felt satisfied, properly satisfied, and not just pretending to be calm.
The rest was pleasantly straightforward: parts ordered, a short wait, and a booking that was honoured — no cancelling on me, no gaslighting, just someone doing the job. I’m not pretending it was perfect; the earlier stages were tedious and I lost patience a few times. But the outcome mattered. They honoured the service, charged reasonably, and the machine now works as it should. I’d recommend keeping notes of every call and being persistent, that helped me. Slightly annoyed I had to waste time, but grateful it was sorted in the end. If you’ve had dodgy experiences with other companies, you might recognise the feeling — and if you stick with it, this one can turn out alright. Not thrilled by the delays, but pleased with the repair and with how calmly the engineer handled it.
About Narwal
Narwal is a consumer electronics brand that develops household cleaning robots, including robotic vacuum cleaners and robot mops. Its products are intended for residential users seeking automated floor cleaning in the home. Narwal’s range includes app-connected models designed for scheduled cleaning and multi-surface use, typically combining vacuuming with wet mopping functions in a single unit. The brand sells through online channels and selected retailers in multiple markets.
This information is based on publicly available data and is provided for orientation purposes only.
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Online shopping | Homeware Reviews & Experiences | Electronics Reviews & Experiences
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Last update: April 2026
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A pricey helper that kept me o
no lights, no charging on the dock. Tried the reset dance, tried different plugs, all the usual hopeful fiddling. Nothing. Contacting support felt like a second job. They were p... Read onBy: Stevens