Needle And Thread Reviews

: 22

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64% Would buy here again

Most relevant positive review

  2024-05-21
Stunning dress, prompt deliver
Even though there were some bad reviews, I decided to give this company a try and I'm really...Read on
Hollie

Most relevant negative review

  2024-05-31
Damaged dress refund
I bought a dress from this shop not long ago, but it arrived damaged and smelling bad, which was ...Read on
Isaac

Review with most votes

  2024-01-21
Bought a dress
This place is just awful! They never answer emails or phone calls, and they don't even bothe...Read on
C. Allen

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    Faulty product return

    I bought something from this place not too long ago, but I got it in a right state - all damaged and that. So, I did the right thing and sent it back within the time they said, but now they're saying they won't give me my money back because I didn't tell them by email about it. Total con if you ask me - they never said that in their rules. I'm proper cross with their customer service, they won't own up to their mistake. It's a right shame - stuck with something wrecked and out of pocket now.


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    Bought a dress

    This place is just awful! They never answer emails or phone calls, and they don't even bother to keep you updated on when your stuff will arrive. They must be aware of how terrible their service is because they never make an effort to improve. I can't believe they're still in business; they really need to shut down as soon as possible!


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    Wedding dress

    I just wanted to say a huge thank you to the staff at this store for giving me such amazing customer service. Jen, in particular, really went out of her way to help me find the perfect wedding dress. Her eye for detail and commitment to making sure I was happy really stood out to me. I can't thank her enough for all her help and for making my experience at this shop so special.


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