Needle And Thread Reviews
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Reviews (22)
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Recent dress purchase
I recently bought a few dresses from this company and I must say, I was pleasantly surprised by how it all turned out. Even though I stumbled upon some negative reviews online, I decided to take a chance on them and I'm happy I did. The dresses did have a bit of a weird smell when they arrived, like they had been sitting in a warehouse for some time, but I figured it wasn't a huge deal. What really impressed me was how quickly my order arrived - it came the very next day, which was amazing. Also, when I had to send back some items, the refund process was really easy and I got my money back within a week of returning the items. It's a shame not everyone had a great experience like I did, but I would definitely think about buying from this company again in the future.
Perfect Mother of the Bride dress
After hunting for ages, I finally found the perfect Mother of the Bride dress for my Daughter's wedding in Cyprus. The 'rose ruffle bluebell' dress was just what I wanted - not too old-fashioned or fancy. I had to size up a bit, but apparently that's normal for designer clothes. There was a bit of a mix-up with the length at first, but the customer service was amazing. They sent me a replacement dress before I even sent back the wrong one, which saved me loads of time. Sending back the other dresses I'd ordered was simple, with a return label in the box and quick refunds. Even the way they packaged it all up was lovely and added to the high-end feel of the brand. Big thanks to Needle & Thread, especially Jen!
Sequin ankle gown and diamond gown purchase
The customer service at this place really went above and beyond! I needed my package before heading to a wedding and they made sure it got to me on time, even during the busy holiday season. I was pleasantly surprised by the frequent updates on my order. The quality of the products I bought is outstanding. Both the Sequin ankle gown and diamond gown were beautifully packaged, and the fabric is exceptional. I was unsure about the sizing, but everything fits perfectly. At 5'2, the ankle length gown was the right choice for me. Overall, I'm really happy with my purchase and will definitely come back for more.
Online shopping delivery experience
I recently had an amazing online shopping experience that really impressed me. I ordered something all the way from Australia and was pleasantly surprised to receive it just four days later. The packaging was fantastic, really showing off sophistication and elegance. The sustainability instructions and quality of the clothes were top-notch, showing great attention to detail. Each piece was beautiful, really highlighting the brand's commitment to excellence and luxury. I can't wait to show off my new clothes – it was a shopping experience that went above and beyond what I expected.
Damaged dress refund
I bought a dress from this shop not long ago, but it arrived damaged and smelling bad, which was disappointing. I got in touch with their customer service straight away to sort it out. They were sympathetic and allowed me to send the dress back, but the issue came when they didn't give me my money back. It's been 2 weeks since they got the dress back, and even after I've asked them many times for the refund, they keep putting it off. Dealing with this lack of honesty and efficiency when it comes to customer refunds, especially for such a big sum like €1300, is really frustrating.
Stunning dress, prompt delivery
Even though there were some bad reviews, I decided to give this company a try and I'm really pleased that I did. The dress I bought was gorgeous and it arrived swiftly and well wrapped. Sadly, the pink wasn't quite right for me, but returning it was easy and I got my money back quickly. I ended up buying a lovely ivory dress instead, which I adore. The customer service team were great, making the whole shopping experience easy. The only downside was that the fit wasn't as perfect as I wanted, but that's a small problem that can be sorted easily.
Wedding dress purchase
I recently bought a wedding dress from this company and decided to try out a few different styles before settling on the perfect one. Luckily, one of the dresses turned out to be exactly what I had in mind. I sent back the others using DPD and got my refund in less than 10 working days. Even though I had read some negative reviews, I didn't come across any problems with my order personally and I would definitely think about ordering from here again. The clothes are really stunning and I've already put in another order.
Wedding dress purchase
I bought a dress from an online store to wear to a wedding dinner, and I have to say, I am really pleased with the whole experience. The dress arrived just in time for the event and the tailoring was excellent. It fitted me perfectly and I got lots of compliments during the evening. The customer service was also amazing, with Tobi going out of their way to make sure my order was sent out quickly. I will definitely tell my friends about this store and will be coming back to shop here again.
New dress, one size bigger
My dress arrived quite quickly in the post and it was really well packaged. The box it came in was top quality and even had a cool waterproof cover. When I tried on the dress, it looked so pretty! I decided to get a size larger than I would normally go for and it fits perfectly! The embroidery on it is absolutely beautiful! It was my first time ordering from them, but I'm definitely going to be a returning customer for sure!
Exquisite dress for son's wedding
I bought a dress for my son's wedding from this store recently and I have to say, I'm really impressed. The online shopping was really easy, the dress arrived quickly and was wrapped up nicely. The dress was even better quality and fit than I thought it would be, and I couldn't have asked for anything more. I'm really happy with my purchase and will definitely be coming back for any future special events.
Dress purchase
I just bought a dress from this company and I have to say, I am really impressed with how good the dress is and how helpful the customer service was. The dress fit perfectly and the stitching was done really well. The fabric was not only good quality, but also super soft and comfy to wear. The colour of the dress was just as bright as it looked on the website, which was a nice bonus.
floral diamond ruffle gown
I recently bought the floral diamond ruffle gown from this store and wore it to my best mate's engagement do. It made me feel like a princess and really added something special to the event. I'm looking forward to shopping at this store again for more gorgeous pieces.
Dress purchase
I just bought a dress from this place about 12 days ago, but it still hasn't arrived. I've been trying to get in touch with their customer service helpline, but it's always busy. I even tried sending them a message, but I didn't get any response. The email they sent me was just a standard one, not really helpful. They told me to contact the courier, but when I did, they said to contact the store. The tracking number they gave me doesn't even work! I just can't seem to get hold of anyone from this store, it's really frustrating. I think I'd rather shop at the shops on the high street, at least they have better service.
Gibraltar wedding dresses
Oh my goodness, Needle And Thread is just amazing! I bought two dresses from them for my wedding in Gibraltar and for my son's wedding in July. They were absolutely stunning and everyone adored them!
Expensive garments, poor communication, unresponsive customer service
My experience with the online store was really disappointing. I bought a pricey garment but haven't heard anything about my order in four days. I tried to reach out to customer service by phone and email, but got no reply. The lack of communication from the retailer made me feel frustrated and neglected. I still don't have any details about when my item will be dispatched, so I'm unsure when to expect it. I'm hoping to hear back from them soon, but so far, my experience with the company has been really unsatisfactory.
Dress order
I ordered a dress recently from an online store and I have to say I was really disappointed with the service. The website said it would take 9-14 days for tailoring, but it's been nearly 4 weeks now and I still haven't received my dress. Every time I ask about my order on the chat, they keep reassuring me that it will be sent out soon, giving me specific dates, but each time the deadline passes without my dress being dispatched. I'm feeling very frustrated and let down by the customer service team, their lack of communication and follow-through.
Wedding dress
I am really upset with the service that I got from this company. I bought a dress for my wedding ages ago, but it never arrived. So, I tried again with a rush delivery, but still no luck - the dress didn't turn up. I've tried reaching out to customer service multiple times by email and phone, but haven't got any help at all. I've ended up losing 800 euros and now don't have a dress for my own wedding. This whole thing has been a total nightmare, and I wouldn't advise anyone to use this company.
Rushed delivery for wedding outfit
I paid for next day delivery because I really needed my outfit for a wedding, but the delivery was delayed which was really disappointing. To make things worse, when I tried to get help from customer service, my emails were just ignored. The lack of communication and help from this company is not acceptable. I'll be sending back my purchase and won't be buying from them again unless they sort this out quickly. Hopefully, they'll step up and deal with my complaint properly, but we'll have to wait and see.
Wedding guest dress
I bought a dress from this shop to wear as a wedding guest outfit and I have to say, I've never received so many compliments on an outfit before! The dress was really well made and it fitted me perfectly. I felt like a princess in it and it made me feel so confident and beautiful. Thanks to the team for making me feel fantastic in this amazing dress!
Review with most votes
Bought a dress
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