OnBuy553 reviews
This score is based on 553 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Garden Tools
DO NOT USE THIS SITE. Whilst some of the sellers are probably genuine, OnBuy allow FRAUDULENT ACTIVITY by some and deny any responsibility. They advertise payment protection, which is actually provided by PayPal, but PayPal are not interested if you use the guest checkout option (therefore this option should not be available). My items failed to arrive and the seller did not respond to any messages. Tracking was supplied, but the courier provided evidence that no parcel was actually received from the seller. OnBuy WILL NOT get involved, telling you to deal with the seller and/or PayPal, which gets you nowhere in the circumstances I've explained above. I even found the seller on Facebook so messaged them via messenger, to be told they'd respond first thing in the morning. No response was received and I was then BLOCKED on messenger by the seller. I'm now having to make a claim via my bank in an attempt to get my money back
Nickykitchen tissue
Very disappointed mainly because I have not received my order of Nicky kitchen tissue, ordered this on7maywitha delivery due 11or12may, tried contacting you several times requesting how to resolve since payment has been taken I consider this an urgent request my order number is T5P9DJpleaseact soonest to get my order
Kids book
First experience good so far, ordered as its a British company book arrived in good condition but a little late probably because of the coronavirus, will probably use again
headphones
Their sellers don't honor orders, set items to shipped when they don't even have stock and do nothing until the customer chases up a week later. Go back to eBay!
oral b genius 9000
I found this on offer at a lower price through onbuy. The same seller on ebay was asking £30 more. Arrived a day earlier than stated although tracking did not work. Pretty happy with purchase but hadn't read reviews first.
looking to open account on buy
Don’t bother it’s a rip off scam site
Apple AirPods
Ordered wireless charging got plug in charging! On buy are a waste of time you can’t speak on phone I have account yet no orders listed in my account! Pay pal have been brilliant with sorting! Good Offers have continued to text and WhatsApp me at unreasonable hours and was rude in every way via phone and messages! Appalling service all round! Will never trust and neither should you!
i need unlocked iPhone 11promax
T shirt
Awful service. They took my payment. Nothing was sent. They won't take responsibility or refund me then decided to block me.
Is that really the service you expect from a huge online company. Go to Amazon guys you might get what you paid for!Is anyone here managed to progress a refund because I am still waiting after about six weeks!
i need sony mobile
i am from indiaPhone cover
Never received my order. Can't get sign in my account. Been charged for mobile phone cover that I didn't received. Won't be shop again.
Estée Lauder
Ordered this on the 18th Dec 2019. Still haven't received my order. I have emailed them numerous times but no reply from them. Don't use this company.
Time curve alarm clock
Money taken immediately. Took 3 weeks to arrive. Contact with company took 2 weeks to get a reply. Item turned up...packaging wet through. So unable to give item as a gift as it looks like it was brought at a second hand sale
xperia xa2 ultra
I ordered Xperia XA2 ultra, for almost 300£, I received Xperia XA that it's worth half the price. just opened case, hopefully someone will contact me soon. if not, I will need to open case through PayPal :/ and get my money back. It was delivered faster than I expected.
Iphone 7 Plus
Will never buy on this site every again bought a iphone and throught it was being sent from the UK but no USA and the price was in British pounds never received the the phone as thay had trouble and next thing I found out they took all their items of this site now trying to get my money back lucky it was made on PayPal
Breville toaster
OnBuy seems a little out of it’s depth it seller’s are less than reliable I almost convinced they’re just out to scam people of the money OnBuy do have to shoulder some of the responsibility as they should thoroughly check out applicants before allowing them access to their site my item not delivered claiming from PayPal
About OnBuy
There are shops that only focus on one type of products, but others include a whole variety of products in their assortment. OnBuy Deals is one of the shops But you might wonder what the quality of their clothing is or whether their food and drinks are healthy and tasty. Will their jewellery be real or fake? Will their movie section include the latest blockbuster? How long will you have to wait for OnBuy?s customer service department to deliver your new collectible? And will the customer service department of OnBuy be friendly and helpful when your book is damaged upon arrival and it isn?t your fault? On BritainReviews, we believe that customers of OnBuy are the best informants on these matters. Read their reviews to get some insight into this department store. These customers? ratings, comments, experiences and opinions can tell you everything you might want to know before making a purchase.
About OnBuy
OnBuy is a marketplace. According to their website, they are an online retail marketplace that is innovative and rapidly growing. Their home base is located in the UK. The concept is based on one simple thought: lower fees for sellers means that these sellers save more money. On OnBuy, you can find professional sellers who would like to supply you with their products. A seller might be an established company you have already heard of or a sole trader. The products found on OnBuy are divided into various categories. Some of them, like clothing, health & beauty and jewellery, are based on your body, looks and health. For your home, they offer some homeware, garden tools and pet products. There is also some entertainment to be found on OnBuy. You might encounter books, instruments, movies, games and music. Hobby gear is also present at OnBuy. Think of car accessories, gadgets and toys. Sporty people may find something of their liking in their sports section. And those are only a few selections.
Services of OnBuy
OnBuy works with sellers. You can compare some sellers in order to find the best price. You can make a payment via PayPal. There is no OnBuy delivery service. Instead, the seller will pack the product and send it to you. After the transaction, you can write a review for the seller you did business with. OnBuy does have a customer service department to assist you when something does not go according to plan.
Complaints, Compliments and Tips for OnBuy
Have you ever done business via OnBuy? In that case, we are interested in your experience with this online marketplace. OnBuy states that all of their sellers are professionals, but is that really the case? Could you find the collectible or other merchandise you were looking for on their website? Did the dress or other clothes meet your expectations? Are you satisfied with the way the seller treated you? And is the customer service of OnBuy really as friendly and helpful as you might expect? Add your own OnBuy review and tell us what your impression of this online marketplace is.
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Details
Contact Information
12-14 Dean Park Crescent,
BH1 1HL Bournemouth
United Kingdom
Categories OnBuy
Fashion Reviews & Experiences | Children & Baby Reviews & Experiences | Cosmetics & Personal Care Reviews & Experiences | Sport & Outdoor Reviews & Experiences | Homeware Reviews & Experiences | Electronics Reviews & Experiences | Merchandise Reviews & Experiences | Pet Shops Reviews & Experiences | Online shopping
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Last update: June 2025
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Review with most votes
Breville toaster
OnBuy seems a little out of it’s depth it seller’s are less than reliable I almost convinced they’re just out to scam people of the money OnBuy do have to shoulder some of the r... Read onBy: Peter Day