OnBuy553 reviews
This score is based on 553 genuine reviews submitted via BritainReviews since 2019.
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I must say I ordered off of here then looked at the reviews... stupid I know! However.... I am pleasantly surprised. After reading the reviews I nearly cancelled my order but now I'm glad I didn't. The item is exactly as it looked on the pictures and I'm impressed. Also delivered the same week as I purchased.
Delighted, you’re delighted but please never write or say “off of” again! This totally unacceptable phrasing can in every case be replaced by from. Try it!
Samsung Galaxy Tab A battery
Battery arrived - flat and dead. Fitted the thing, but simply won't charge. Worse part is that there doesn't seem to be any way to contact the seller.
I broke my rule of ONLY buying from people who can be contacted.Hello, I'm having the same trouble with a printer I've paid for, I'm not getting any reply from the seller and 'ONBUY' just keep referring me to the paypal resolution page which has no record of my purchase. 10 days late and counting. I'm calling paypal tomorrow.
Lady Million gift set
This was a gift for my daughter which was never delivered. Im absolutely fuming. I havent been able to get a refund either. I would never risk ordering anything again.
JBL Speaker
I've had a poor experience with this seller and would not recommend. The ordering was fine and delivery was reasonable. However, the product arrived with a Chinese plug, not a UK one. I am unable to charge the speaker. I was promised a UK adaptor from the seller which never arrived and now not responding to emails. I complained to Onbuy and was just directed to PayPal. Having opened a dispute with them, I have still not had a satisfactory outcome so still unable to charge the speaker!!(2 months on). Do not use this company for electrical goods. I will never use again.
I am very much put of with reading some comments which customers experienced with the products they bought. I am intending to buy console expendable to dining table- seems great price, has anyone bought furniture or such things? appreciate it if anyone help me Pls
Agree, I bought something from them and it never came. I gave them plenty of waiting time as my item was supposed to arrive just after Christmas, but until now no item, no communication etc.. Will not buy from then again
soda bed
I ordered a sofa bed from OnBuy which I thought was a good buy, however when I opened the account to pay for it, they used my address as the delivery address however when I paid using PayPal I put in a different delivery address, but this address wasn't used so what's the point in using PayPal and having the ability to put in a different address if OnBuy don't take note of it. I refused the delivery when it came as it was the wrong address saying it needs to go to the address I asked for. Now OnBuy have refused to allow another delivery to the alternative address and are going to refund what I paid minus £30 charge for delivery.
I received an email the day before telling me it was going to the wrong address but there is no contact number or helpline to call to amend this and the online login is a waste of time. So I would not recommend OnBuy to anyone as they were not helpful at all and refused point blank to redeliver my item as it wasn't their policy£389.00 (203) SLIDING DOOR WARDROBE F32 + WHITE SIDES, MIRROR
I have been asked to give a review by On Buy/ Checo but I decided to discuss the faults that we found purchase with the seller (CHECO)first. This was suggested to do by OnBuy. To my surprise 3 weeks later and nothing!
I think it's only fair we mention a few things that have been very disappointing.
Your delivery driver checked the mirror wasn't damaged and all was well. I'm aware you cannot check everything that is dispatched.
But equally impossible from our standpoint to check everything until the product has been completed.
We can understand if there are a few imperfections, however this was not the case, ESPECIALLY regarding the quality and end finish, then we definitely know this is a very disappointing purchase.
I attached photos of all the points that showed poor quality and finish.
Images show.....
Door doesn't close the one side ( even after trying to adjust the door many times)
Seams that are shown....in obviously places, top, side and in many places the glue hasn't adhered properly and is coming away. ( Looks unfinished/unchecked before leaving the factory)
There are also chips in the wood, some more obvious than others. (Not made by us)
And the clothes rail is of such poor strength as it already is drooping ( bowing in the middle).
The wardrobe took two men 5 hours to put together, that's quite an investment of time.
We chose this wardrobe and the company carefully, looking at reviews for the product and company.
Sad to say after sales customer service is a big fat Zero!Sd cards
One arrived super fast and was a great product. The second was a little slower but still arrived within 7 days and although it did not work in one device it did in another. Great british market place that is much better in my experience than its US rivals of EBay and appalling Amazon
metallica S&M2
I ordered through here due to the price and say thst they had a high positive review rate on their site. However I have found out this is not the case.
My item still hasn't been delivered after being sent out 16 days ago and trying to get gold of the seller is proving impossible that I have had no choice but to take it up woth paypal to get mt money back.
It qas the first time I used this site and it'll be my last timeVarious
Had a problem from delivery. But on buy sorted it out for me no problem will definetly use them again
DO NOT BUY AN IPHONE FROM ONBUY
My Iphone has stopped working in the warranty period. The seller Digi-E via OnBuy has gone out of business. OnBuy do not answer emails and do not have a telephone number.
It turns out my Apple iphone is an American model, so cannot be repaired by Apple in the UK. Apple USA can’t repair it because the iphone is in the UK. That’s ok until your iphone just dies overnight (a known problem with the Iphone XR), then you’re well and truly screwed.
Apple USA sold this phone to AT&T, who then sold it on to Digi-E, who I bought my Iphone from via OnBuy. So, basically I have no phone and I’m £589 worse off 10 months later.
OnBuy might be a wanna be Amazon, but they are in no way remotely that professional. OnBuy have no phone number, do not respond to emails and generally have a ‘do not care attitude’ over Facebook messages, the only way I could get any form of communication.
11 days have gone by and I’m told to wait for Digi-E to contact me because ‘they must be busy with lockdown orders!’ Their emails bounce and their website is down, so I can’t even get hold of them.
PLEASE BEWARE BEFORE BUYING FROM ONBUY OR DIGI-EDO NOT BUY AN IPHONE FROM ONBUY
My Iphone has stopped working in the warranty period. The seller Digi-E via OnBuy has gone out of business. OnBuy do not answer emails and do not have a telephone number.
It turns out my Apple iphone is an American model, so cannot be repaired by Apple in the UK. Apple USA can’t repair it because the iphone is in the UK. That’s ok until your iphone just dies overnight (a known problem with the Iphone XR), then you’re well and truly screwed.
Apple USA sold this phone to AT&T, who then sold it on to Digi-E, who I bought my Iphone from via OnBuy. So, basically I have no phone and I’m £589 worse off 10 months later.
OnBuy might be a wanna be Amazon, but they are in no way remotely that professional. OnBuy have no phone number, do not respond to emails and generally have a ‘do not care attitude’ over Facebook messages, the only way I could get any form of communication.
11 days have gone by and I’m told to wait for Digi-E to contact me because ‘they must be busy with lockdown orders!’ Their emails bounce and their website is down, so I can’t even get hold of them.
PLEASE BEWARE BEFORE BUYING FROM ONBUY OR DIGI-EHi Tracy. Contact me. Same problem. Going to trading standards!
Not really OnBuys fault i it, would have been the same if you bought it odd ebay and passed the 30 day period
I ordered a digital timer for use int kitchen on 26 January 2021. The process was easy. I received an immediate confirmation from the supplier. This was followed the next day to advise the parcel was ready for despatch and was delivered on the 29 January. It arrived in good condition. I have used Onbuy.com before and found them efficient and the suppliers I have used efficient.
Always pay by paypal, at least if you have a problem you can claim back via them. Ive got an issue with a dash cam (£179.99) & seller is ignoring me so Ive had to raise it via paypal which is a lengthy process. Shop next time for me for anything of this nature but dog chews etc had no problem
Used twice very good service and quality would always look here before any where else. very quick delivery times
Problem with faulty iPhone, luckily paid with Paypal, but have to send it back to Malaysia? although ordered through Onbuy not happy postage is £15
ONBUY IS NOT AT FAULT HERE...GET IT RIGHT !
Does not sound any worse then Amazon after the 30days period and no different to Amazon where if you buy, knowldgely or not, from 'Market place' where amazon point out they're not actually the seller, and that is who you have to deal with. As usual caveat emptor, Did you check out 'Digi-E' before purchase?
If you paid via a credit card you may have recourse from there.
As has been suggested elsewhere it would be a good Idea to check with citizens advice / trading standards, also worth getting in touch with Apple on the basis they're a 'Global' company and should honour their products without boundaries, although manufactures frequently palm of responsibilities for their products via sub companies/franchises/resellers etc (a global poor practice) but the choice of where to buy from is of course within your choice :-(Onbuy may not be legally responsible under the sale of goods act, but they do have a moral responsibility (and business imperative) to vet the traders they allow to use their marketplace. I have a pair of scrap Apple ipods that were sold fraudulently as new - the seller has gone out of business and OnBuy don't want to know. I don't trust the traders on their marketplace, and will never use them again. Be very wary!!!
i am currently facing the same issue, and am chasing Onbuy.
i am currently facing the same issue, and am chasing Onbuy.
OnBuy Seller Tool
From a seller's perspective we purchased onbuy subscription to sell on it. We have found the system easy to sign up to and listing style is the same as Amazon. There are many integrations available and customer service for me has been great (same day response). I have used their shopify and RM click and drop integrations without any issues. Didn't expect sales so early on but have had a few since signing up a week ago. I have also been able to price my items lower than other platforms we use as onbuy fees are a lot less. Thank you onbuy for providing a real alternative to Amazon and eBay. Being a UK company hope you manage to penetrate international markets.
I am about to buy a sofa bed . I am just wandering if the website is safe
Hi Jess - I've ordered from OnBuy a few times now, and I have always had a really good experience. I've been looking at their sofa beds too actually.
Jamesi bought a dog bed, very comfy, thanks
OnBuy hire a team in India to write these fake reviews.
Air Pods in ear earphones
Small cordless Bluetooth earphones. Paid for. Not delivered. No response to enquiry. Given them 48 hours to respond. Watch this space.
Have you got them yet, I'm about to order?
Subcold Mini Fridge (https://www.onbuy.com/gb/subcold-ultra-6-mini-fridge-cooler-and-warmer-6l-capacity-compact-portable-and-quiet-acdc-power-compatibility~c13822~p17530726/)
I have bought a few thing now from OnBuy and like the fact they use PayPal. I am review this mini fridge as it was a great price and came within 1-2 days which I did not pay extra for so I can only say great things about the sellers on OnBuy.com - UK based too so 5 stars frome me!
Plasma fire
Came within 2 days. Very happy with it. Everybody compliments it. Would buy from them again.
comalac mini oven
DO NOT buy anything big from this company if it arrives damaged as mine did you have to pay your own return postage. i certainly don`t recommend them
Huawei card reader
I ordered this as it was advertised as a quick delivery. However after over a week of waiting past the estimated delivery date, and an attempt to contact the seller, I came to the conclusion that I have been scammed. I have contacted Onbuy to request a cancellation and refund but they can't even be bothered to reply to my request. Avoid this company at all costs!
Ipad 7 2019 version
Good price for the product. Easy to order. Did not have to use customer service as arrived on the 1st morning of the 2 days it was expected.
Sealed box, product obviously new. All worked ok when set up.
No complaints. Thank you.E scooter
Nothing at all good to say about this service, I've not received any response, I've still not received my item. Would definitely not recommend this site to anyone.
Did it come yet
ordered 50 masks ages ago still haven,t arrived yet they keep asking for a revue
Ordered thermometer 29th May still not received. If I had known it was coming from China I wouldn't have bothered. Sent email to seller today, wonder if I will get a reply.
Books
Order a good load of Anime books though onbuy as they were the cheapest and never had a problem, one book was missing from the parcel so I contacted the seller and they got back to me asap and refunded me the money for the book, was easy to return a book for a refund as I didn't realize that I already had purchased it, got my refund within a reasonable time, not a single complaint.
Placed four orders though Onbuy all from the same seller, two big orders and to single orders and apart from one book missing from the order which happens sometimes and the seller was quick to respond to my message and to give me a refund so I could reorder the book, I've been happy with all four of my purchases, all arrived very quickly and as stated.
Would definitely by from Onbuy againI purchased a box of 30 Cheetos. Delivery was excellent but unfortunately though the product looked liked the ones I use to buy in Canada and South Africa, which were the same, these crisps did not taste anything like them. The taste was synthetic and bland and I found unpleasant. I even gave 2 packets away to my friends who also did not like them. The remainder 27 packets I threw in the bin. I have thrown money down the drain.
Started using OnBuy before Christmas,
good price. Found product great,and have used often over Christmas period and more.
Have found them very reliable.Never arrived
Avoid like the plague. Order a frame at a good price. Item never turned up. Seller has blanked all attempts to contact. Onbuy aren’t interested. They refuse to get involved. Trying to get money back from PayPal. This is a scam site you are best going to Amazon where they will do something on your behalf.
Yes I agree they are refusing to refund me. Bought a treadmill from them but it came with a 2pin plug which is illegal in the UK
About OnBuy
There are shops that only focus on one type of products, but others include a whole variety of products in their assortment. OnBuy Deals is one of the shops But you might wonder what the quality of their clothing is or whether their food and drinks are healthy and tasty. Will their jewellery be real or fake? Will their movie section include the latest blockbuster? How long will you have to wait for OnBuy?s customer service department to deliver your new collectible? And will the customer service department of OnBuy be friendly and helpful when your book is damaged upon arrival and it isn?t your fault? On BritainReviews, we believe that customers of OnBuy are the best informants on these matters. Read their reviews to get some insight into this department store. These customers? ratings, comments, experiences and opinions can tell you everything you might want to know before making a purchase.
About OnBuy
OnBuy is a marketplace. According to their website, they are an online retail marketplace that is innovative and rapidly growing. Their home base is located in the UK. The concept is based on one simple thought: lower fees for sellers means that these sellers save more money. On OnBuy, you can find professional sellers who would like to supply you with their products. A seller might be an established company you have already heard of or a sole trader. The products found on OnBuy are divided into various categories. Some of them, like clothing, health & beauty and jewellery, are based on your body, looks and health. For your home, they offer some homeware, garden tools and pet products. There is also some entertainment to be found on OnBuy. You might encounter books, instruments, movies, games and music. Hobby gear is also present at OnBuy. Think of car accessories, gadgets and toys. Sporty people may find something of their liking in their sports section. And those are only a few selections.
Services of OnBuy
OnBuy works with sellers. You can compare some sellers in order to find the best price. You can make a payment via PayPal. There is no OnBuy delivery service. Instead, the seller will pack the product and send it to you. After the transaction, you can write a review for the seller you did business with. OnBuy does have a customer service department to assist you when something does not go according to plan.
Complaints, Compliments and Tips for OnBuy
Have you ever done business via OnBuy? In that case, we are interested in your experience with this online marketplace. OnBuy states that all of their sellers are professionals, but is that really the case? Could you find the collectible or other merchandise you were looking for on their website? Did the dress or other clothes meet your expectations? Are you satisfied with the way the seller treated you? And is the customer service of OnBuy really as friendly and helpful as you might expect? Add your own OnBuy review and tell us what your impression of this online marketplace is.
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Secondly, you should research the company's history and reputation. And reading online reviews is a way to find out more about their consumer satisfaction.
Thirdly, you should also look into the insurance companies? financial strength to be sure that they can cover your claims!
Fourthly, always looking into the coverage of an insurance policy. Make sure that what you need is what you get!
Fifthly, analyze and compare the price of an insurance policy. Whether you are taking out a home or health insurance, there is always a cheaper and (not always) a better option.
Finally, there are more things to consider before taking out insurance; matters as the ease of doing business like getting claims approved.
Also, if you are looking for reliable insurance companies, you can have a look at the following company or companies that have positive review scores on BritainReviews:
- Home Cover Plan
- WestStein
Details
Contact Information
12-14 Dean Park Crescent,
BH1 1HL Bournemouth
United Kingdom
Categories OnBuy
Fashion Reviews & Experiences | Children & Baby Reviews & Experiences | Cosmetics & Personal Care Reviews & Experiences | Sport & Outdoor Reviews & Experiences | Homeware Reviews & Experiences | Electronics Reviews & Experiences | Merchandise Reviews & Experiences | Pet Shops Reviews & Experiences | Online shopping
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Last update: June 2025
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Review with most votes
Breville toaster
OnBuy seems a little out of it’s depth it seller’s are less than reliable I almost convinced they’re just out to scam people of the money OnBuy do have to shoulder some of the r... Read onBy: Peter Day