OnBuy Reviews

: 523
88% Would buy here again

Most relevant positive review

  2024-05-25
Various items from OnBuy
I've bought quite a few things from OnBuy and I've never had any problems at all. Every... Read on
Isaac Miller

Most relevant negative review

  2024-05-31
Frustrating experience with de
I really struggled to track my order with OnBuy. The delivery company they used didn't deliv... Read on
S. Parker

Review with most votes

  2020-11-19
1000 Christmas tree lights
Ordering was easy and price a bargain BUT item never turned up....seller wont respond to my messa... Read on
EMMA HATFIELD

Reviews (523)

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    Smeg hand blender pastel blue

    I recently ordered from OnBuy for the first time after coming across it when I was searching for some kitchen appliances. I was nervous to make my first purchase as I rarely shop somewhere that I haven’t heard of before. After coming across the blender that I wanted at a much cheaper price than Amazon and eBay I decided to take the plunge. I’m so glad I did. My husband doesn't rate my smoothies making skills just yet, but I'm working on it!
     
    The order process was really simple and I was given peace of mind as I was able to pay through Paypal meaning that I would be able to get my money back safely if needed - I didn’t have to worry thought. I was kept informed as to when my seller had despatched my item and my order confirmation showed me where to contact the seller if I needed to, which is handy as sometimes marketplaces aren’t so obvious that they’re marketplaces. I found the website to be clear enough for me to use, including a quick checkout process.
     
    During a pandemic I was expecting my delivery to be delayed, however my order arrived in good time and good condition, so I was more than impressed with my OnBuy experience, I would recommend for people to check the seller reviews and remember you are purchasing through a marketplace! Thank you OnBuy, I will definitely be back!

    i agree stephanie, i have made at least 5 more purchases since my first one some months back and i nearly always go to onbuy first now to look at prices

    I bought a game of dobble to keep my family entertained and it arrived next day which is beyond my expectation, I have recommended onbuy to my friends and I look forward to buying again

    I find on buy excellent .prices .
    Service. Packaging.quick deliveries .
    And would recommend any one
    To use this service nice one on buy
    10 out of 10 .and thank you x

    I have bought a few times from On Buy. Have no complaints about the products, packaging, price .and quality of goods I have ordered or the delivery times.

    Easy to order, speedy delivery, quality goods, no nonsense. 10 out of 10

    I ordered a natural product to help with sleep and anxiety. Item arrived quicker than expected , and the packaging was really good . Normally things are just put in a box with some brown paper . This was wrapped in bubble wrap and very well packaged.The company sell a great range of products , so will definitely look them up next time i need something.

    I ordered digital arm blood pressure monitor some months ago, and what I received was a wrist monitor totally in chinese which was not what I ordered and also chinese no use in the uk. Sent back by royal mail and still no refund

    Hi guys I bought a pair of air Jordan 1 for £80 just wondering if they are real

    I don't know for sure but if they do arrive tell us if they are good

    Hadn't used this site before was abit wary but my product came in excellent condition was very impressed would recommend this site to everyone

    I have only recently discovered OnBuy and from what I have seen and experienced recently I anticipate that they will be taking over the market from eBay and other major suppliers. I will certainly be making use of their services.

    Bought a blood pressure machine very fast delivery machine was a bargain and very easy to buy. I would sure shop again as the service I received was fantastic
    Thanks to al staff.

    Can i just ask why it says free delivery when i put item in basket,but at checkout it's over £8 for delivery??

    Great price for record case I bought, and free delivery. Arrived super quickly and was well packaged.
    Very pleased.

    Has any1 bought a bed from this site?

    To be honest I'd never heard on OnBuy before but the hydraulic crimper came up on Google at a great price. Decided to take a chance and placed order on a Friday night and the crimper arrived the following Tuesday. The crimper was exactly as described so will check out On Buy first for future purchases.

    I have never heard of OnBuy before but what a find! Brilliant and quick service will definitely be ordering again. Highly recommend


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    Digital Scales

    I purchased some scales at onbuy as I wanted some digital ones for my upstairs bathroom. I already have some in my downstairs bathroom but wanted to get some more incase the number wasn’t correct. Looking online they were about £15 from places like Argos and Amazon but I found some on OnBuy for £8 with free delivery.
     
    It was easy to order through onbuy and it didn’t feel like a long process with loads of sign up questions which I liked. My order arrived within 2 days which I was amazed by as a lot of bits I order online at the moment there’s always delays due to the current pandemic. They arrived packaged well and in good, brand new condition and I was informed throughout on where my order was and how to track etc.
     
    The scales don’t measure in stone only KG and lbs but I’m okay with this as the price was so good. The site was easy to use  and I really liked the fact my order was protected with PayPal which covered my card payment too. I’ve ordered a couple of times from onbuy now and have never had a bad experience. Its nice to see a British born company do what the American giants are doing (and better!) I Will be searching OnBuy first in future when shopping online. It seems like every time I use the website there are more and more products, im really happy ive found onbuy

    iv have also bought from onbuy more than once now and i have always had really good service. even when my item was late i sent them an email and it arrived the next day. so no bad experiences for me

    I ordered a Breville toaster and it was delivered but does not work. Cannot get any response from OnBuy as they used another supplier to provide.


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    DO NOT BUY AN IPHONE FROM ONBUY

    My Iphone has stopped working in the warranty period. The seller Digi-E via OnBuy has gone out of business. OnBuy do not answer emails and do not have a telephone number.
    It turns out my Apple iphone is an American model, so cannot be repaired by Apple in the UK. Apple USA can’t repair it because the iphone is in the UK. That’s ok until your iphone just dies overnight (a known problem with the Iphone XR), then you’re well and truly screwed.
    Apple USA sold this phone to AT&T, who then sold it on to Digi-E, who I bought my Iphone from via OnBuy. So, basically I have no phone and I’m £589 worse off 10 months later.
    OnBuy might be a wanna be Amazon, but they are in no way remotely that professional. OnBuy have no phone number, do not respond to emails and generally have a ‘do not care attitude’ over Facebook messages, the only way I could get any form of communication.
    11 days have gone by and I’m told to wait for Digi-E to contact me because ‘they must be busy with lockdown orders!’ Their emails bounce and their website is down, so I can’t even get hold of them.
    PLEASE BEWARE BEFORE BUYING FROM ONBUY OR DIGI-E

    DO NOT BUY AN IPHONE FROM ONBUY
    My Iphone has stopped working in the warranty period. The seller Digi-E via OnBuy has gone out of business. OnBuy do not answer emails and do not have a telephone number.
    It turns out my Apple iphone is an American model, so cannot be repaired by Apple in the UK. Apple USA can’t repair it because the iphone is in the UK. That’s ok until your iphone just dies overnight (a known problem with the Iphone XR), then you’re well and truly screwed.
    Apple USA sold this phone to AT&T, who then sold it on to Digi-E, who I bought my Iphone from via OnBuy. So, basically I have no phone and I’m £589 worse off 10 months later.
    OnBuy might be a wanna be Amazon, but they are in no way remotely that professional. OnBuy have no phone number, do not respond to emails and generally have a ‘do not care attitude’ over Facebook messages, the only way I could get any form of communication.
    11 days have gone by and I’m told to wait for Digi-E to contact me because ‘they must be busy with lockdown orders!’ Their emails bounce and their website is down, so I can’t even get hold of them.
    PLEASE BEWARE BEFORE BUYING FROM ONBUY OR DIGI-E

    Hi Tracy. Contact me. Same problem. Going to trading standards!

    My email is Bethan-potter@outlook.com

    Not really OnBuys fault i it, would have been the same if you bought it odd ebay and passed the 30 day period

    I ordered a digital timer for use int kitchen on 26 January 2021. The process was easy. I received an immediate confirmation from the supplier. This was followed the next day to advise the parcel was ready for despatch and was delivered on the 29 January. It arrived in good condition. I have used Onbuy.com before and found them efficient and the suppliers I have used efficient.

    Always pay by paypal, at least if you have a problem you can claim back via them. Ive got an issue with a dash cam (£179.99) & seller is ignoring me so Ive had to raise it via paypal which is a lengthy process. Shop next time for me for anything of this nature but dog chews etc had no problem

    Used twice very good service and quality would always look here before any where else. very quick delivery times

    Problem with faulty iPhone, luckily paid with Paypal, but have to send it back to Malaysia? although ordered through Onbuy not happy postage is £15

    ONBUY IS NOT AT FAULT HERE...GET IT RIGHT !

    Does not sound any worse then Amazon after the 30days period and no different to Amazon where if you buy, knowldgely or not, from 'Market place' where amazon point out they're not actually the seller, and that is who you have to deal with. As usual caveat emptor, Did you check out 'Digi-E' before purchase?
    If you paid via a credit card you may have recourse from there.
    As has been suggested elsewhere it would be a good Idea to check with citizens advice / trading standards, also worth getting in touch with Apple on the basis they're a 'Global' company and should honour their products without boundaries, although manufactures frequently palm of responsibilities for their products via sub companies/franchises/resellers etc (a global poor practice) but the choice of where to buy from is of course within your choice :-(

    Onbuy may not be legally responsible under the sale of goods act, but they do have a moral responsibility (and business imperative) to vet the traders they allow to use their marketplace. I have a pair of scrap Apple ipods that were sold fraudulently as new - the seller has gone out of business and OnBuy don't want to know. I don't trust the traders on their marketplace, and will never use them again. Be very wary!!!

    i am currently facing the same issue, and am chasing Onbuy.

    i am currently facing the same issue, and am chasing Onbuy.


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    Drawer Units

    Excellent service from On Buy.
    It was my 1st time for ordering from OnBuy and I would highly recommend this service.
    At 1st I added 2 lots of drawer units to my basket and left them there as we were not ready to order due to unforeseen circumstances. OnBuy reminded me via email just enough times to advise I had left things in my basket. Which I found very useful as it gave me a prompt.
    When our decided of what Drawers we were going with, I ordered 2 sets as this is what was required. The process of setting up an account was easy, very user freindly. Once registered I could see my order with efficiency. The description of the items we were buying was informative, all measurements of the items, what colour could be chosen, what the items were made of and how they would be delivered was included. I even checked the price of the drawer units on a comparison buyers site and found that OnBuy were the most reasonable. I was kept informed by email whenever there was an update on delivery. Even the delivery driver was professional, polite and assisted wherever possible.
    Thank you OnBuy, I will be using your services again!


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    Frustrating experience with delivery

    I really struggled to track my order with OnBuy. The delivery company they used didn't deliver, and when I tried to get in touch with the retailer, I couldn't without logging in to their website. The guest link they gave me to track my order didn't work, so I couldn't contact the seller. Dealing with all this was such a waste of my time and money.


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    Various items from OnBuy

    I've bought quite a few things from OnBuy and I've never had any problems at all. Everything I've ordered has turned up quickly and without any hassle. The only time I had to follow up on something was because of the seller, not OnBuy. To be honest, I'm really happy with how all my shopping has gone, and I'll definitely be using OnBuy again in the near future.


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    Curtains, DVD's, and most recently a Desk.

    I've been using Onbuy for quite a while now, having found them by accident and being reassured by the use of Paypal I've ordered all sorts of things from DVD's to curtains. This time I ordered a neat little desk quite late on, last Saturday evening, by the time I looked at my emails on Sunday (afternoon) it had already been dispatched, with a delivery date of Friday (I was very happy with this as only a few days for a very large parcel), however, I received it on Monday morning! It's exactly what I wanted, a very good little desk (its quite heavy for it's size) fantastic quality, very neat with plenty of storage, perfect for my smallest bedroom / office. A great little bargain at only £45.99 with free delivery! (On other sites a similar desk was £65 plus delivery charges). It was packaged very well and super fast delivery, very happy customer. Thank you Onbuy :-) Definitely recommend this site!


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    New Unlocked 256gb iphone 8 plus - space grey

    Did my research on the seller and all the reviews were excellent and this was the same for me. Ordered on the 24th Aug - arrived 27th even the the Estmate delivery was 28th-1st sept.

    Iphone was brand new in a sealed box - included charger and headphones (bonus) the packaging was 10/10 bubble case and even had FREE protective cover for the phone included.

    Switching all the data from my old phone was done by bluetooth clicking a button on the new phone screen and hovering my old phone over it - amazing took only 4 mins and new iphone was mirror image of my old one ) including all apps passwords - photos etc (always back up to cloud before doing this)

    As with all online platforms - always research the seller first before buying - my experience was 10/10 but I did my research first and I am truely delighted with my purchase


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    2.9 metre telescopic ladder

    I checked reviews before using only.com so was happy to try ordering from them. I didn't regret it. Smooth purchase & transaction. Safe buying features with PayPal & credit card options. Onbuy take the payment for you then transfer it to seller so feels like an extra layer of safety net. Item ordered 'telescopic ladder' came on time, well packaged, good delivery. Item better then expected as has rugged safety caps on tops of ladder so ideal for leaning against smooth sided van. Closing action is easy to use & ladder ideal to transport in back of vehicle (& or use at home). Feels sturdy. Onbuy was easy to use & searching site of seller was straightforward. Would recommend. And will use again as price was cheaper than ebay, amazon & all other shop & selling sites I checked.

    Onbuy.com review (not only.com)..oops ????


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    Books

    Order a good load of Anime books though onbuy as they were the cheapest and never had a problem, one book was missing from the parcel so I contacted the seller and they got back to me asap and refunded me the money for the book, was easy to return a book for a refund as I didn't realize that I already had purchased it, got my refund within a reasonable time, not a single complaint.

    Placed four orders though Onbuy all from the same seller, two big orders and to single orders and apart from one book missing from the order which happens sometimes and the seller was quick to respond to my message and to give me a refund so I could reorder the book, I've been happy with all four of my purchases, all arrived very quickly and as stated.

    Would definitely by from Onbuy again

    I purchased a box of 30 Cheetos. Delivery was excellent but unfortunately though the product looked liked the ones I use to buy in Canada and South Africa, which were the same, these crisps did not taste anything like them. The taste was synthetic and bland and I found unpleasant. I even gave 2 packets away to my friends who also did not like them. The remainder 27 packets I threw in the bin. I have thrown money down the drain.

    Started using OnBuy before Christmas,
    good price. Found product great,and have used often over Christmas period and more.
    Have found them very reliable.


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    Home decor items

    As a customer at OnBuy, I just wanted to share that I was really impressed by the huge selection of products they have on their site. I've moved into a new flat recently and was looking for some budget-friendly home decor bits to liven up the place a bit. Luckily, OnBuy had everything I needed and I could even pay for it in installments which made things super easy for me. The quality of the products was way better than I expected, especially for the prices they were asking. I found the website really easy to use and placing my orders was a breeze. The whole shopping experience was really straightforward and stress-free, which I appreciated a lot.


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    Genuine products at reduced prices

    Don't bother shopping anywhere else - OnBuy has a huge variety of authentic products at affordable prices. The website is simple to use, and ordering is a piece of cake. From the minute I placed my order to receiving my items, everything went like a dream. The products arrived well packaged, and I am delighted with my buy. Why waste time and money shopping elsewhere when you've got OnBuy?


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    Quick and diverse product range

    I was really impressed with all the different products they have on the website. It's great that they have everything I need all in one place, it's so convenient. But I have to say, I did find the website layout a bit confusing at first and I had some trouble figuring out how to get around it.


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    Men's fragrance

    I recently bought a men's cologne from this shop and I have to say I'm really happy with how it went. The price for the product I got was amazing because it was on sale. Ordering was easy, I didn't have any problems at all. My purchase arrived quickly, just 2 days after I ordered it, which was great. The service from this shop was really top-notch, and I would definitely recommend them to anyone.


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    Vacuum part purchase

    I bought a vacuum part from this online marketplace not long ago and I have to say, I was really happy with how it all went. I managed to find the cheapest price for a real part online, and the whole thing was really easy. They sent out the item straight away, and I liked getting notified about the delivery along the way. It was handy not having to keep checking where it was myself.


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    Hair products purchase

    I bought some hair products from this company not too long ago, and I have to say I'm quite happy with two of the items turning up earlier than expected. It really did catch me by surprise. However, the third item that was supposed to arrive three weeks back is still nowhere to be found. I've been trying to get in touch with customer service about this missing item, but it's been a bit of a nightmare. The links they gave for reaching customer service are no help at all, and I keep getting the same useless replies. No matter how many times I've asked about my order, I still haven't gotten a proper answer.


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    Small patio furniture

    Why bother shopping around when you can just buy from here? The delivery was really fast and the seller kept me updated throughout the whole process. The furniture size was spot on for my small patio. Great value for money, couldn't find anything better elsewhere.


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    pokemon cards

    Scammed us with fake Pokemon cards. When requesting a refund we have never heard back from them. Avoid this website!


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    Hard-to-find items

    I absolutely love stumbling upon one-of-a-kind items that I wouldn't be able to find anywhere else, it really gives me a buzz. Every time I check out OnBuy, they always seem to have exactly what I'm after, which makes my shopping experience so easy and stress-free. The prices are fantastic, the delivery is super speedy, and honestly, I can't find a single fault in my whole experience with them. It's a no-brainer that I'll be a returning customer for sure!


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