Spotlight: What are our customers saying?
Carpet never turned up. I recieved a text the evening before and a text in the morning saying ETA 30 mins. Kept a listen out for the door but never came. Finally found the number to ring them.the ...Read on
Like many others I had a very bad, stressful and frustrating experience with Online Carpets. I feel they went through a particularly difficult time around the time I ordered in early April. In rece...Read on
COMPLETE SCAM COMPANY, DISGRACEFUL Carpet ordered 21/03 , delivered 24/03 600mm short, heavily creased & dirty. Phone lines not manned and online chat disabled can only email with 24 hour later...Read on
What can I say absolutely beautiful Clouby Grey carpets.. Carpeted the whole house for an absolute bargain price! Feels so soft under foot really can't recommend this company enough! PS hope the va...Read on
Ordered a carpet from this site which was easy enough to do unfortunately it hasn't been delivered and have told me that it's not guaranteed to be delivered the next day they say it will be. Curren...Read on
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Sparkle glitter grey carpet
Carpet never turned up. I recieved a text the evening before and a text in the morning saying ETA 30 mins. Kept a listen out for the door but never came. Finally found the number to ring them.the following day a d was told he had taken a picture of address. I said if he done that why not knock door or ring. Tried to arrange re delivery but was told it would be either friday or the followingbtuesfay or Wednesday. Just to good enough unfortunately.
Replacement carpet and underlay
Like many others I had a very bad, stressful and frustrating experience with Online Carpets. I feel they went through a particularly difficult time around the time I ordered in early April. In recent times they are gettimg more positive reviews, and this is looking at all the review sites not just this one.
However I am still reading negative reviews which mirror my experience.
The main problem was due to extremely bad service with regards to deliveries which would be relatively easy to resolve with a few simple measures.
There is no point in writing a long winded point by point review but suffice to say, if you live at the delivery address and can ensure someone is at home 24/7 for a period of two weeks following the order date, you'd probably be ok. If not - forget it!
Raven Primo Ultra Carpet
COMPLETE SCAM COMPANY, DISGRACEFUL Carpet ordered 21/03 , delivered 24/03 600mm short, heavily creased & dirty. Phone lines not manned and online chat disabled can only email with 24 hour later reply. Eventually re delivery & collection ( by 2 different couriers ) arranged for Friday. Thursday eve no tracking for next day but cant get any contact so email , Friday am collection of damaged carpet but no sign of replacement. Answer to previous days email now states delivery of replacement was booked in error for 01 Sep ( 5 months later) can only email back but now cant get answer for 3 days because of weekend so I PLEAD that they call me to discuss as my house is littered with dismantled furniture from the room ! Matt calls Saturday am and all seems OK but Tuesday first possible day for delivery, he promises as he is warehouse manager that he will quality check carpet on dispatch. Tuesday carpet arrives however it now has a 1.5m x .5m line of damage to hessian base where carpet is not attached to it...... I ponder either I now try to contact again and return again meaning no carpet for at least another week ( Easter ) and a house looking like a disaster zone with elderly mum visiting for first time in a year or I keep and have fitted so the damaged area is under the bed which has to be the only solution in the circumstances.
This company is an absolute disgrace , there is zero way of contact they are selling damaged products that are unfit for use, they promise at every point but never fulfill anything. YOU MAY THINK IT LOOKED CHEAP AND GOOD VALUE BUT DO YOURSELF A FAVOR AND PAY A LITTLE MORE, STAY CLEAR & SAVE YOUR SANITY.
Liberty Cloudy Grey Carpets
What can I say absolutely beautiful Clouby Grey carpets.. Carpeted the whole house for an absolute bargain price! Feels so soft under foot really can't recommend this company enough! PS hope the van is all repaired.. Excellent customer service can not fault you all! Paula
Ordered a carpet from this site which was easy enough to do unfortunately it hasn't been delivered and have told me that it's not guaranteed to be delivered the next day they say it will be. Currently trying to get a refund but they have decided to no longer answer my emails!
Midnight Aspire Twist Carpet
i ordered and paid for carpets off online carpets after i paid for the carpet i was sent an email telling me they do not have the carpet in stock so i asked for a refund they said they would process a refund and i would get it within 24-48 hours so i waited but nothing materialised so i phoned them a few times and emailed them asking where my refund as they said it was sent out on the 29th of november
by this time it was the 23rd of november and still no sign of my refund so i phoned paypal up and they said there is no record of any refund even sent out on the 29th so i sent online carpets another email asking where my refund was as i contacted paypal and told them they never had any records of the refund so i opened up a dispute with paypal and then i got a partial refund i originally paid £477.20 i got a partial refund of £208.62 i sent online carpets another email asking for the rest of the money back and so far have had no response so i have contacted trading standards and citizens advice bureau and i am waiting for them to reply so they will be getting involved
i have copies of all emails and receipts
i did write another review on trust pilot and online carpets tried getting my review taken off by calling me a liar by saying i never even bought a carpet off them but i have all the documents and receipts proving i did it looks like they are trying to discredit me and trying to make me look like a liar so they dont have to give me back the rest of my refund which is almost another £270
i am waiting for advice off trading standards and citizens advice on court proceedings if necessary
online carpets are very polite when they are taking orders and money off customers but they was nothing but rude when i asked for a refund one salesman even slammed the phone down on me
my advise is have no dealings with this company they are very rude and unprofessional
i am on incapacity benefit it took me nearly 4 years getting the money together for the carpet i needed for my flat
this company has made my illness very bad and with all whats going on right now with this covid 19 stuff and all the stress of it online carpets found it no problem just stealing my money off me
all i want is the rest of my refund as i cannot afford to carpet my flat now after what online carpets have so dishonestly done
We recently had some carpet laid from Online carpets.
We noticed a line running the entire length of the room so contacted customer services who said it would disapear after a short while.
The line never faded, its clear it a manufacturing defect IMO but customer services dont seem to car or be doing anything about it.
I have sent numerous emails and photos and they are just ignoring me.
The carpet cost nearly £300 and it seems its going to have to get ripped up and replaced at my expense.
Very poor product with absolutely disgusting customer service i would urge you to think twice before placing an order!
Carpet and underlay
Ordered carpet 3m x 4m product arrived quickly 3 days which was great but the carpet was cut short only 3.8m x 3m which was to small for room.
Contacted online carpets to resolve and they said I could get a swap but most likely will not be top size order and they can't guarantee sizes ordered are what's sent, when challenged at not being acceptable I was ignored and no offer to change or compensate.
DO NOT USE POOR COMPANY
Carpets and Vinyl
Totally agree with the previous comments. I have been given two delivery dates so far (by text) even giving me a time slot for delivery. Twice the delivery has not arrived and I am till without carpets. Had to cancel the fitter I had booked and I don't know when I can get him again. The company is not responding to my emails and they are not taking phone calls because of the Covid 19 situation. I have o idea when or if I will get my delivery. Stay away from this company unless you enjoy being messed around!
The most dishonest company I have used and still regretting it. I placed my online and delivery was planned for 2 days later. My order did not arrive and after 4 days I sent an email asking for a update. A day later they called and I was told my order had been missed when loading and they would make sure it got dispatched the next day and I would receive it in another 2 days. This is now 7 days before I would get my order and I had fitters waiting. No good will offer and didn't seem like they cared. Two go by so I ring them to check, they now tell me my order is missing in transit and it was dispatched 6 days ago??? I said that can't be right and explained what the last person said. Another two days and they call again to say they do not have anymore in stock and it's discontinued and offered a lesser product. I ask for a refund and they agree, I asked for a email confirmation which they said I would get, still nothing. It still felt like they didn't give a s**t. Stay aware from this company, a company like this doesn't really care about the customer
I'm going through the exact same experience if it's too good to be true it usually is not even bothered about the money I'm in a mess and desperate for a carpet