Perfume's Club Reviews
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Missing item, empty item, bad packaging
I received my order but one item was missing and another one was empty, plus the packaging was rubbish. So I reached out to complain, and they requested pictures, which I sent over. They claimed the brown tape wasn't theirs, so I should have rejected the package as soon as it arrived. But how was I supposed to know their tape is brown and not standard? They left it in my parcel box, so I couldn't have refused it even if I had wanted to. On the bright side, the other items I received seemed good.
Three bottles of aftershave
I bought three bottles of aftershave from an online store not long ago. Turns out, the items were actually sent from Spain, which I didn't know when I made my purchase.
I must say, the tracking info was pretty good as it got updated often which was helpful. But when the aftershaves finally made it to the UK, I got an email saying they were damaged on the way.
I only found out about the damage 8 days after placing my order, which was disappointing. So, I asked for a refund for the items and I've decided not to use that site again.Lip gloss
I bought this lip gloss and it still hasn't turned up! I was really looking forward to giving it a go, but now I'm starting to doubt if I'll ever actually receive it. It feels like they've just taken my cash and done a runner. It's such a letdown!
Fragrances
I ordered some items from this company which is not based in the UK (just to make everyone aware of it, they are based in Spain). They did not send me all the items ordered. I reached out to them promptly and followed all the steps as per their process to resolve this situation. However, they ran out of options and could not send me any further documents to complete (the process to get a refund from this company is extremely complicated and will get you nowhere). I got a final email saying that they can not review the DORn form which was sent out of the time that we are allowed to start the claim (this document was sent to them quickly enough within 3 working days). Basically, it seems like this company wants to take the money from the customers and deliberately is not sending all items ordered to keep the money for the items that they never sent. Please stay away from this website if you do not want to end up in my situation which is extremely frustrating. I will be contacting my bank to see if I can claim the funds for the missing items and also will log a complaint with Royal Mail regarding this fraudulent company.
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Fragrances
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