Perfume's Club40 reviews
This score is based on 40 genuine reviews submitted via BritainReviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Parcel passed around, no help
I never got the parcel. They told me to claim via Royal Mail even though the link they sent says it's the sender's responsibility — so that was confusing. Customer service was unhelpful and asked for an 'affidavit', which felt excessive. I've had missing parcels sorted quicker elsewhere. I'll post a review, not recommending them. A bit disappointed, could and should have been handled better.
Packaging spoiled a decent bargain
Spotted the Explorer Extreme at a much lower price and thought I'd try it. Delivery came in about 8 days, but the box was thinly packed so I was a bit anxious — bottle was unharmed though. Scent checks showed it’s genuine and I’ve been wearing it to the office and evenings out. Not ecstatic, just relieved; good value overall despite the sloppy packaging.
Perfume
I was very disappointed with my experience. I purchased a bottle of perfume as a gift for my wife, only to later discover the bottle was faulty. The spray nossle wasnt working. When I contacted customer service, they refused any help (requested a replacement or new nossle/empty bottle)
on the basis that the item was delivered on 1st December and had not been checked immediately.
Given that perfume is a sealed product and bought as a gift, it’s unreasonable to expect it to be opened and inspected on the day of delivery. The fault was clearly not caused by misuse.
For comparison, I went to my local perfume shop and they gave me a replacement empty bottle for me without any issue, even though i didnt purchase from them, which highlights the lack of flexibility and customer care here. Unfortunately, the response felt policy-driven rather than customer-focused. I wouldn’t choose to order from this company againPretty sketchy delivery, sadly
I wouldn't buy from them again — that's my short take. I first saw the perfume on Instagram and a mate recommended it, so I ordered with delivery and insurance thinking it was safe. The parcel arrived without signature and was left in a random spot, anyone could've taken it. When I complained they said insurance wouldn't cover a resend, so now it's my problem. It kind of works as a shop but delivery and support are weak.
Surprised and relieved
I didn't want to over-order because I’d seen some harsh comments elsewhere, so I only took a chance on a couple of bits and paid the £1 insurance (sensible, I thought). The turning point was when the tracking updated and Royal Mail actually turned up when they said they would — I remember thinking, ah, this is working. Opening the box and seeing items I can't easily get here in the UK (and in good condition) sealed it. Smooth delivery, clear emails, decent price — and will order again, pleasantly surprised overall.
Not what I expected, but decent
I was a bit anxious ordering about £235 worth of makeup and perfume because I’d just moved house and lost most of my toiletries, and the online reviews were terrifying. To be fair though, delivery was bang on time and everything arrived intact — even the extra samples and a little handwritten sticker which was oddly sweet. Ordering process was a bit clunky and tracking updates sparse, and customer service took a day to answer, but they were polite. All in all surprised and relieved, I’d buy again.
Good smell, annoying hassle
Bought this JPG men's fragrance because I wanted something sharp for work and nights out. The tin arrived dented and it rattled — odd, as the outer box looked fine. Worse, the spray nozzle was broken so I couldn't even spritz it properly. Emailing back and forth was a drag; they eventually offered 35% back after a lot of hassle. Scent itself okay when you try it, but I’d rather have paid more for a perfect bottle.
Fragrance
I ordered a fragrance on 3rd November 2025, it is now 26th November and my order has not arrived. I was told the delivery time would be 8-10 days. Communication with Perfume's Club is poor to non-existent... e-mails are, generally ignored. After some time I asked for my order to be cancelled and for my money to be re-funded. I was ignored, and so far, my money has not been re-funded.
Do not use this company! I feel I have been ripped off.Nice prices, sluggish delivery
Saw this on Instagram and, long story short, I tipped my mate to have a look as well. The gift set was a lot cheaper than other shops so I couldn't resist — really tempting prices. I ordered even though there were some poor reviews. It shipped from Spain and you can track it step-by-step, which calmed me, but it did sit in the UK sorting centre for a fair while. Delivery was by Royal Mail and arrived eventually. I emailed customer support once; they were polite but a bit slow. Happy with the bargains, just don't expect fast delivery.
Right in the middle of a hectic morning
Right in the middle of a hectic morning I tore open the parcel and it wasn’t what I’d ordered — bit of a facepalm. Delivery was actually quick though, and after a short back-and-forth their customer service sorted the return and refund. They did take a little time and there was a small deduction which annoyed me, but the rep was polite and helpful, so I’m grateful. I use it every day for work lunches now and would buy again.
Finally sorted, but messy
I remember standing by the door, thinking the tracking said delivered but there was nothing — that point was the worst. I'd had parcels go astray before with other firms, so I was used to chasing. The moment I was actually satisfied was when one helpful agent finally offered a refund and arranged a replacement, even though the online contact form had been useless and the delivery disclaimer felt like passing the buck. Still, delivery was shoddy, but product itself was fine and the refund sealed it.
Not worth the hassle
Honestly, I'd avoid them. I needed the pricey cream for a stubborn skin flare-up and paid for two high-end items, but one never turned up. The box looked fine at delivery, yet the £130 product, the invoice and the freebies were gone. Instead of sorting it, the company sent a pre-written affidavit saying the whole parcel wasn't delivered and wanted me to sign — basically to blame the courier. They refused a refund or a resend unless I agreed. Felt pressured and annoyed, lost £130 and trust. Not how a business should act, really. Won't be buying from them again, sadly.
Quietly impressed
The Mandariners For Him and it cost just over forty quid delivered, which felt reasonable. Delivery was quoted at ten days and it arrived spot on day ten, so fair play. My only gripe is the packaging — the box could have used more padding — but I paid the extra quid for insured delivery and everything came intact. Happy enough to order again, and I'd recommend it sometimes.
Wrong turn with a perfume order
looks like sloppy processes, unreliable updates and poor follow-through — not what you'd expect when money's involved.
Finally sorted, but it took effort
they asked me to sign an affidavit saying the whole parcel hadn’t arrived, which felt wrong and put me on edge. After a few calls and a proper complaint, someone higher up agreed to a refund for the missing £130 item. The exact moment I felt satisfied was when the refund showed on my bank app — not before. It’s annoying that I had to escalate and that their first ask was dodgy, but in the end they made it right financially. So, not perfect — questionable procedure and extra stress — but the product itself was fine and the refund solved the main issue. If you order, check your parcel immediately and be ready to push if things go sideways.
Empty bottle, tidy box
I paid for a product and didn’t receive it, and the company is not fixing it. I hope this is resolved soon, but for now I can’t recommend relying on their customer service for anything special.
Delivery better than expected
inner protection kept the bottle safe, outer box a bit creased but nothing that mattered. First time using it was the day it arrived and my immediate impression was relief — no damage, scent as expected. Customer replies to my tracking queries were minimal but timely. All in all I'm glad it worked out; not perfect, but reliable enough and I would recommend it.
Eau de Parfum, 100 ml
I must say, I was absolutely gobsmacked by the amazing deal I came across when making my purchase. This fragrance was a steal at half the price of other online shops, it felt like I was getting away with a crime. Ordering it was a breeze, just how I like it when I shop online. The delivery came quicker than I thought, which was a nice surprise. All in all, I have to admit this shopping experience was spot on, and I'll definitely be coming back for more in the future.
Unshipped order, expensive, lack of customer service
I just can't believe how cheeky this company is! I ordered something weeks ago and it still hasn't been sent out. It's such a waste of both my time and money. The way they treat their customers is just awful - they haven't even bothered to reply to my messages. I was hoping to treat myself to something good, but all I've got is frustration and disappointment.
Whitening kit purchase
I bought the Beconfident Dual Boost 2 x 10ml Kit from this company recently. I was really let down by the product and decided to send it back. To my surprise, they charged me €12.74 to use their UPS return service. I was not expecting that extra cost after already spending €30.15 on the kit.
About Perfume's Club
Perfume's Club is an online retailer specialising in a wide range of beauty and personal care products, including perfumes, cosmetics, skincare, and haircare. Established in Spain in 2009, the company has grown to serve an international clientele, offering renowned brands at competitive prices. Perfume's Club has positioned itself as a leader in the e-commerce beauty sector by focusing on customer satisfaction, swift delivery, and maintaining an extensive inventory.
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Categories Perfume's Club
Diet and Health | Dietary Advice Reviews & Experiences | Vitamins & Supplements Reviews & Experiences | Fitness Reviews & Experiences
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Last update: January 2026
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Review with most votes
Fragrances
I ordered some items from this company which is not based in the UK (just to make everyone aware of it, they are based in Spain). They did not send me all the items ordered. I r... Read onBy: Julia